Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal JURNAL ADMINISTRASI BISNIS Journal of Innovation Research and Knowledge Jurnal Administrasi Bisnis
Stefanus Sampe
Pascasarjana Universitas Sam Ratulangi
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Pengaruh Modal Usaha, Kemampuan Manajerial dan Kualitas Sumber Daya Manusia Terhadap Pemberdayaan UMKM di Kecamatan Tombatu Kabupaten Minahasa Tenggara Kezia Keren Pandey; Michael Mamentu; Stefanus Sampe
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v12.i1.41-51

Abstract

This study aims to determine the effect of venture capital, managerial ability and quality of human resources on the empowerment of UMKMs in Tombatu District, Southeast Minahasa Regency. This study used a sample of 50 respondents with the status of business actors in Tombatu District, Southeast Minahasa Regency. Quantitative analysis technique with multiple linear analysis is used in this research. The statistical tests carried out in this study were validity tests, reliability tests, normality tests, tests, multicollinearity tests, determination tests, partial tests and simultaneous tests. Through validity and reliability tests, it was found that the questionnaires in this study were valid and reliable. Through the determination test, it was found that business capital, managerial ability, and quality of human resources had an effect of 52.6% on the empowerment of micro, small and medium enterprises and the rest was influenced by other variables not examined in this study. Overall, business capital, managerial ability and the quality of human resources together have a positive and significant impact on the empowerment of Micro, Small and Medium Enterprises (UMKM). owned by Micro, Small and Medium Enterprises (UMKM).
Pengaruh Modal Usaha, Kemampuan Manajerial dan Kualitas Sumber Daya Manusia Terhadap Pemberdayaan UMKM di Kecamatan Tombatu Kabupaten Minahasa Tenggara Kezia Keren Pandey; Michael Mamentu; Stefanus Sampe
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v12.i1.41-51

Abstract

This study aims to determine the effect of venture capital, managerial ability and quality of human resources on the empowerment of UMKMs in Tombatu District, Southeast Minahasa Regency. This study used a sample of 50 respondents with the status of business actors in Tombatu District, Southeast Minahasa Regency. Quantitative analysis technique with multiple linear analysis is used in this research. The statistical tests carried out in this study were validity tests, reliability tests, normality tests, tests, multicollinearity tests, determination tests, partial tests and simultaneous tests. Through validity and reliability tests, it was found that the questionnaires in this study were valid and reliable. Through the determination test, it was found that business capital, managerial ability, and quality of human resources had an effect of 52.6% on the empowerment of micro, small and medium enterprises and the rest was influenced by other variables not examined in this study. Overall, business capital, managerial ability and the quality of human resources together have a positive and significant impact on the empowerment of Micro, Small and Medium Enterprises (UMKM). owned by Micro, Small and Medium Enterprises (UMKM).
EVALUASI PELAKSANAAN PELAYANAN PUBLIK PADA PEMERINTAH KELURAHAN DI KECAMATAN MALALAYANG KOTA MANADO Boby Efrand Liow; Stefanus Sampe; Alfon Kimbal
Journal of Innovation Research and Knowledge Vol. 6 No. 2 (2026): Juli 2026
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif untuk mengurai, menggambarkan, dan menganalisis secara holistik fenomena empiris di lapangan secara alamiah. Pengumpulan data dilakukan secara komprehensif melalui teknik wawancara mendalam dengan para informan kunci, observasi langsung terhadap perilaku pelayanan, serta studi dokumentasi regulasi terkait. Evaluasi objek penelitian dibedah secara sistematis menggunakan instrumen lima indikator pelayanan prima (service excellence) menurut Sutopo dan Suryanto (2003), yang meliputi kualitas layanan, kepuasan masyarakat, efisiensi dan efektivitas, komunikasi dan keramahan, serta penyelesaian masalah dan pengaduan. Untuk mempertajam kedalaman analisis perilaku birokrasi dan akuntabilitas instansi lokal, pisau analisis tersebut dielaborasi dengan kriteria evaluasi William N. Dunn, dimensi kualitas pelayanan (SERVQUAL) Parasuraman, serta dipayungi oleh nilai-nilai paradigma New Public Service (NPS) dan prinsip Good Governance. Hasil penelitian menunjukkan bahwa secara umum pelaksanaan pelayanan publik pada pemerintah kelurahan di Kecamatan Malalayang telah berjalan cukup baik dan berhasil memenuhi aspek formal penyelenggaraan yang ditetapkan dalam Standar Operasional Prosedur (SOP) serta ketentuan perundang-undangan. Ditinjau dari kriteria efektivitas dan produktivitas, aparatur dinilai cukup tertib dalam menyusun laporan akuntabilitas kinerja instansi serta sigap memproses dokumen kependudukan darurat. Meskipun demikian, hasil evaluasi lapangan menegaskan bahwa pelaksanaan pelayanan belum sepenuhnya optimal dan masih menghadapi berbagai hambatan riil, seperti terjadinya kesenjangan (gap) antara SOP baku dengan implementasi di tingkat bawah akibat keterbatasan kuantitas personil aparatur yang tidak sebanding dengan tingginya beban kerja harian. Selain itu, pemanfaatan sistem administrasi masih didominasi oleh pencatatan manual pada buku register dan arsip fisik karena ketersediaan fasilitas teknologi informasi serta ketersediaan jaringan internet kantor yang belum merata.
Co-Authors Alfon Kimbal Boby Efrand Liow Kezia Keren Pandey Michael Mamentu