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All Journal Jurnal Pendidikan dan Konseling JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Mandiri IT Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research OKTAL : Jurnal Ilmu Komputer dan Sains AMMA : Jurnal Pengabdian Masyarakat
Simon Simarmata
Universitas Pamulang, Tangerang Selatan
Humanities Astronomy Chemistry Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Other

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Pelatihan Dasar Animasi Dengan Flash Untuk Guru Dan Staff Sekolah Sds As Salam- Pamulang Simon Simarmata; Tedi Purwanto
AMMA : Jurnal Pengabdian Masyarakat Vol. 1 No. 08 (2022): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The use of technology today is needed, especially by humans, where technology is the entire means to provide goods needed for the survival and comfort of human life. The era that is growing rapidly apart from being supported by sophisticated equipment cannot be separated from the role of humans in its use. Humans as human resources in addition to creating technology must also be able to use it. The technology of the future will gradually replace the role of humans if the person is not sensitive to its development.This development, if realized, touches almost all aspects such as education, banking, health, manufacturing, construction and planning as well as several other industries. The use of technology in education has a very clear role. Today's knowledge is not only obtained in printed form or viewing sources through books in printed form because apart from requiring time, money and a place to find it, it is not easy. With existing technology, quality improvement can be done through applications, both original and man-made, that have or do not have copyright. The current education industry, both teachers and students, must understand technology. Developing the knowledge and abilities of every human being can be done by self-study or by attending trainings. As Salam SDS School, one of which is located in the South Tangerang area, participated in training to create animated text and images using the Macromedia Flash application for teachers and staff at the school. The training was carried out with the enthusiasm of the teachers and their staff for a full day with quite careful planning through community service by Pamulang University.
Rancang Bangun Sistem Helpdesk Berbasis Web Menggunakan Laravel dan PostgreSQL Untuk Optimalisasi Pengelolaan Keluhan Di Mts Pembangunan Nurul Islam Simarmata, Simon; Agustya, Putra Dwi; Ramadhan , Abdul Ridho; Putro , Dwi Risqi Tristiyanto; Aziz , Ficky Setyo Nur; Ikhsan , Ilham Nurul; Fauzi , M. Ari; Anwar , La; Ghozi , Muhammad Fariz; Primadillah , Rangga
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4312

Abstract

Penelitian ini mengkaji rancangan dan implementasi Sistem Helpdesk berbasis web yang dibangun menggunakan framework Laravel dan basis data PostgreSQL untuk mengoptimalkan proses pengelolaan keluhan pada MTs Pembangunan Nurul Islam. Latar belakang penelitian ini adalah praktik pengelolaan keluhan yang masih bersifat manual dan terfragmentasi yang berdampak pada hilangnya rekam jejak keluhan, keterlambatan penanganan, serta rendahnya akuntabilitas dalam proses penyelesaian masalah. Sistem yang dikembangkan menghadirkan alur kerja terstruktur melalui pendaftaran tiket oleh pelapor, klasifikasi prioritas secara otomatis, penugasan petugas berdasarkan kategori, pemantauan status secara real time, notifikasi berkala, dan ekspor laporan periodik untuk mendukung analisis manajerial. Pendekatan pengembangan dilakukan secara iteratif melalui tahapan identifikasi kebutuhan menggunakan wawancara dan observasi, perancangan model visual menggunakan UML, implementasi berbasis arsitektur MVC pada Laravel, serta pengujian fungsional menggunakan teknik blackbox. Hasil uji coba dan evaluasi pengguna yang melibatkan guru, staf administrasi, serta siswa menunjukkan peningkatan yang signifikan dalam keterlacakan keluhan, percepatan waktu penyelesaian rata-rata, dan peningkatan kepuasan terhadap proses layanan internal. Secara teknis, Laravel memberikan struktur modular dan mekanisme keamanan melalui middleware serta autentikasi berbasis peran, sedangkan PostgreSQL memastikan integritas data dan performa yang baik dalam transaksi. Penelitian ini juga mengidentifikasi potensi pengembangan lanjutan berupa integrasi dashboard analitik untuk melihat tren keluhan, penerapan pemrosesan bahasa alami untuk pengelompokan topik, dan notifikasi email. Secara keseluruhan, penerapan digitalisasi layanan internal melalui sistem helpdesk mampu meningkatkan efisiensi operasional, akuntabilitas, dan pemanfaatan data dalam mendukung peningkatan mutu tata kelola institusi pendidikan.
Co-Authors Agustya, Putra Dwi Ahmad Arifin Anwar , La Aziz , Ficky Setyo Nur Bambang Santoso Fabrianto, Luky Faizah, Novianti Madhona Fauzi , M. Ari Ghozi , Muhammad Fariz Ikhsan , Ilham Nurul Jamaluddin Jamaludin JAMALUDIN Jamaludin Jamaludin Karo Karo, Panser Primadillah , Rangga Purwanto, Tedi Putro , Dwi Risqi Tristiyanto Ramadhan , Abdul Ridho Tedi Purwanto Tedi Purwanto