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All Journal Journal of Economic, Business, and Administration JEBA Jurnal Ilmu Manajemen dan Bisnis
Syamsinah
Universitas Bina Mandiri Gorontalo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other

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IMPLEMENTATION OF MINIMUM SERVICE STANDARDS IN HULAWA VILLAGE, PAGUYAMAN DISTRICT: PENERAPAN STANDAR PELAYANAN MINIMAL DI DESA HULAWA KECAMATAN PAGUYAMAN RATNA OTOLUWA; Imam Mashudi; Syamsinah
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

Research objectives is For know application standard minimum service in Hulawa Village Paguyaman Regency Boalemo . The research method used is approach qualitative with type study descriptive . method data collection used in study This is observation , interview and documentation. Technique data analysis used is technique qualitative data analysis , with stages as proposed by Miles and Haberman is data reduction , data presentation and withdrawal conclusion / verification . Research results is application standard minimum service in Hulawa Village Not yet fully walk with ok . Good standard minimum service provision and distribution information sometimes found community _ or visited at home No is at place . Standard service provision of data and information administration population in Hulawa Village must adapt with renew document already _ There is with a new format . Application standard service gift letter information in Hulawa Village it turns out encountered in the manufacturing process letter information finished For signing letter sometimes Village head / Secretary of Village No be in place . Application standard minimal service simplification service in Hulawa Village rated own lack facilities and infrastructure supporters in make letter information or administration other . Application standard minimum form of service complaint public in implementation service found public No own letters completeness management administration at the Hulawa Village Office .
ANALYSIS OF THE CAUSES OF NON LOANSAT THE MANAGEMENT BUMDES OF JATIMULYA VILLAGE WINOSARI DISTRICT BOALEMO DISTRICT ngasemi iryana; Syamsinah; Siske Anani
Journal of Economic, Business, and Administration (JEBA) Vol. 3 No. 3 (2022): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v3i3.518

Abstract

This study aims to determine the factors that cause bad credit in BUMDes Amanah, Jatimulya Village and to find out the management implementations carried out by BUMDes Amanah, Jatimulya Village. The method in this research is to use qualitative methods with the type of research that is descriptive. Qualitative research data obtained through interview techniques, participant observation, and documentation. In this study it was concluded that, (1) The factors causing bad credit in BUMDes Amanah DesaJatimulya were caused by the covid-19 pandemic, untrustworthy customers in using funds, less efficient performance of BUMDes officers and the occurrence of customer harvest failures (2) Management implementation What is done by BUMDes Amanah DesaJatimulya in dealing with bad loans is in an orderly way, namely directing debtors to apply for loans first, then verifying before being approved, signing a collective agreement. The loan limit provided by BUMDes Amanah is Rp. 5,000,000.00 with a period of six months.
ANALISIS STRATEGI MANAJEMEN PELAYANAN PUBLIK BERBASIS DIGITAL PADA PENGADILAN AGAMA KABUPATEN BONE BOLANGO Nova Iftitah F Pary; Syamsinah; Amnatia R Abdullah
Jurnal Ilmu Manajemen dan Bisnis Vol. 14 No. 1 (2026): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/kphaa191

Abstract

Penelitian ini bertujuan untuk menganalisis sistem manajemen pelayanan publik di Pengadilan Agama Kabupaten Bone Bolango, mengidentifikasi faktor pendukung dan penghambat, serta merumuskan strategi peningkatan kualitas layanan. Menggunakan pendekatan kualitatif deskriptif-analitis, data dikumpulkan melalui wawancara mendalam, observasi partisipatif pada Pelayanan Terpadu Satu Pintu (PTSP), dan dokumentasi. Temuan penelitian menunjukkan bahwa: (1) Manajemen pelayanan yudisial telah diimplementasikan secara sistematis melalui Pejabat Pengelola Informasi dan Dokumentasi (PPID) dan PTSP dengan mengacu pada Standar Operasional Prosedur (SOP) Mahkamah Agung. (2) Faktor pendukung utama meliputi infrastruktur fisik yang memadai, kemitraan strategis dengan institusi perbankan dan pos, serta komitmen pimpinan yang kuat. Sebaliknya, faktor penghambat meliputi keterbatasan kapasitas SDM yang memicu beban kerja ganda (double-jobbing) serta rendahnya literasi digital masyarakat lokal. (3) Strategi optimalisasi berfokus pada pemanfaatan Survei Kepuasan Masyarakat (SKM) elektronik untuk evaluasi real-time, penguatan budaya profesional melalui morning briefing, dan pengembangan fasilitas inklusif bagi kelompok disabilitas. Penelitian ini menyimpulkan bahwa transformasi digital (e-court) telah meningkatkan responsivitas, namun efektivitasnya tetap bergantung pada pengembangan modal manusia secara berkelanjutan dan program literasi digital yang terlokalisasi.
Co-Authors Abdullah, Amnatia R Anani, Siske Imam Mashudi ngasemi iryana Nova Iftitah F Pary RATNA OTOLUWA