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All Journal Journal of Social Research Journal of Social Science
Ni Luh Putu Widyantari
Universitas Mahendradatta
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Analysis of Service Effectiveness For Health Insurance Participants at Kuta Utara Community Health Center, Badung Regency I Gede Sukma Okta Perdana; I Made Agus Mahendra; Ni Luh Putu Widyantari
Journal of Social Research Vol. 4 No. 3 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i3.2467

Abstract

This study aims to analyze the implementation of health services, measure the quality of public services, in this case the quality of services for health insurance participants and know and analyze the extent of the satisfaction level of health insurance participants at the North Kuta Health Center according to the perspective of the customers served. The North Kuta Health Center is a health service in the North Kuta sub-district area by providing health services using health insurance. The implementation of the assessment is measured through various indicators such as service procedures, service requirements, clarity of service officers, discipline of service officers, ability of service officers, speed of service, politeness and friendliness of officers, certainty of service costs, certainty of service schedules, environmental comfort and safety. The research method used is a mixed method between qualitative and quantitative with data collection techniques through questionnaires accompanied by in-depth interviews from respondents/resource persons. The results of the study on  300 respondents to fill out a questionnaire were in accordance with the opinion of each respondent about the services they received from what they got complete with their reasons. As well as interdepth interviews from resource persons conducted for 3 months starting from May to July 2024.  The assessment was very good, but it was necessary to re-evaluate to get better research results, because this study was carried out in a short time and the coverage of the area was relatively small.
Analysis of Public Services for Receiving Complaints at The Integrated Police Service Center of The Bali Region Recky Tanzillazil Rachim Swandi; I Made Agus Mahendra; Ni Luh Putu Widyantari
Journal Of Social Science (JoSS) Vol 3 No 12 (2024): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v3i12.398

Abstract

This research analyzes public services related to receiving complaints at the Integrated Police Service Center (SPKT) in the Bali Region. SPKT serves as the frontline for the Indonesian National Police, which emphasizes the importance of effective complaint handling to gain the trust of the public. This study aims to evaluate service delivery through indicators such as response time, clarity of procedures, and officer professionalism. Using a qualitative approach, data was collected through interviews, observations, and document studies. The main findings show that although most respondents expressed satisfaction with the SPKT service, there are still some significant obstacles, including a lack of public understanding of the complaint procedure, limited facilities, and inadequate use of technology. These factors hinder effective service delivery and impact on public trust in the police. This study highlights the need for increased efforts, especially in socializing complaint procedures, optimizing the use of technology, and providing training for responsive and efficient services. Recommendations for Polri include improving communication strategies and infrastructure to better serve the community. Ultimately, this study contributes to the ongoing discourse to improve public services in law enforcement, aiming to foster greater community satisfaction and trust in the police institution.
Co-Authors I Gede Sukma Okta Perdana Made Agus Mahendra Putra Recky Tanzillazil Rachim Swandi