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All Journal Journal of Economic, Bussines and Accounting (COSTING) Innovative: Journal Of Social Science Research
Welis Raldianingrat
Universitas Lakidende
Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Other

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Pengaruh Kualitas Pelayanan dan Ketepatan Pengiriman Terhadap Kepuasan Pelanggan Dalam Menggunakan Jasa Pengiriman Barang J&T Express di Kecamatan Unaaha Welis Raldianingrat; Heriswanto Heriswanto; Muh. Wahyuddin; Krisdayanti Krisdayanti
Innovative: Journal Of Social Science Research Vol. 3 No. 3 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i3.3081

Abstract

Penelitian ini bertujuan 1) untuk mengetahui pengaruh kualitas pelayanan, dan ketepatan pengiriman terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman barang di J&T Express Kecamatan Unaaha, 2) untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman barang di J&T Express Kecamatan Unaaha, 3) untuk mengetahui pengaruh ketepatan pengiriman terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman barang di J&T Express Kecamatan Unaaha. Populasi yang digunakan dalam penelitian ini adalah pelanggan pengguna jasa J&T Express di Kecamatan Unaaha dengan jumlah responden 55 orang. Metode yang digunakan dalam pengambilan sampel adalah accidental sampling dan metode analisis menggunakan regresi linear berganda. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan dan ketepatan waktu secara simultan berpengaruh signifikan terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman barang J&T Express di Kecamatan Unaaha, kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan J&T Ekspres di kecamatan Unaaha , dan ketepatan pengiriman berpengaruh positif dan signifikan terhadap kepuasan pelanggan pada jasa pengiriman barang J&T Express di Kecamatan Unaaha.
ADOPTION OF AI IN RECRUITMENT: IMPLICATIONS FOR BIAS, EFFICIENCY, AND CANDIDATE EXPERIENCE Bungaran Panggabean; Welis Raldianingrat; Baharudin Baharudin; Irham Natsir K
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/m386pt53

Abstract

However, while the integration of AI into recruitment practices offers numerous potential benefits, it also raises critical concerns regarding fairness, transparency, and candidate experience. A central issue is the risk of algorithmic bias. The purpose of this study is to analyze the adoption of Artificial Intelligence (AI) in the recruitment process: its implications for bias, efficiency, and candidate experience. This study employs a literature review methodology to systematically analyze and synthesize existing research on the adoption of Artificial Intelligence (AI) in recruitment, with a particular focus on three interrelated aspects: bias, efficiency, and candidate experience. This literature review explored the multifaceted implications of Artificial Intelligence (AI) adoption in recruitment, focusing on three key dimensions: bias, efficiency, and candidate experience. The findings reveal that while AI technologies offer substantial benefits in terms of operational speed and cost reduction, they also introduce significant ethical, social, and psychological challenges.
Co-Authors Baharudin Baharudin Bungaran Panggabean Heriswanto Irham Natsir K Krisdayanti Krisdayanti Muh. Wahyuddin