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All Journal Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Administrasi Dan Sosial
Mietha Nella
STIA SATYA NEGARA PALEMBANG
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Peningkatan Kapasitas Kepala Desa Dan Aparatur Desa (Studi Terhadap Penyusunan Perencanaan Pembangunan Desa Dalam Pengelolaan Dana Desa Indralaya Selatan Kabupaten Ogan Ilir) Mietha Nella
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 2 (2023): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8338184

Abstract

The aim of this research is to determine the capacity building of village heads and village officials (study of the preparation of village development planning in managing village funds in South Indralaya, Ogan Ilir Regency). The capacity of the Village Head and South Indralaya Village Apparatus, Ogan Ilir Regency is seen from three indicators, namely, understanding, skills and abilities. The type of research used was descriptive using a qualitative approach. There were 11 research informants with 1 person as the key informant. Data collection techniques used interview techniques (based on interview guidelines), observation and documentation. Next, data analysis was carried out qualitatively. The results of this research show that at the level of understanding, the South Indralaya Village Apparatus already understands the preparation of village development planning. In terms of skills indicators, the South Indralaya Village Apparatus has carried out its duties and functions skillfully. In terms of capacity indicators, the South Indralaya Village Apparatus has been able to prepare village development plans in accordance with community expectations and is able to manage village funds in accordance with provisions. This shows that there has been an increase in the capacity of the South Indralaya Village Apparatus, Ogan Ilir Regency compared to the previous year. The South Indralaya Village Apparatus, Ogan Ilir Regency has been provided with training and education that supports capacity increase.
PENGARUH KUALITAS PEGAWAI TERHADAP KEPUASAN PELAYANAN MASYARAKAT DI PUSKESMAS SUKAJADI KECAMATAN TALANG KELAPA KEBUPATEN BANYUASIN Mietha Nella
Jurnal Ilmiah Administrasi Dan Sosial Vol 17, No 1 (2022): JURNAL ILMIAH ADMINISTRASI DAN SOSIAL
Publisher : STIA SATYA NEGARA PALEMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62128/jiads.v17i1.60

Abstract

Dalam sebuah instansi tidak akan berjalan apabila tidak ada pegawai didalamnya, pegawai merupakan orang yang melakukan kegiatan di dalam sebuah instansi atau organisasi. Dengan pegawai yang berkualitas akan menghasilkan hasil kerja yang baik pula. Apalagi diinstansi kesehatan yang berhubungan dengan masyarakat didalamnya, pegawai yang berkulaitas akan melayani masyarakat dengan baik. Tentu masyarakat menginginkan pelayanan yang memuaskan apalagi berhubungan dengan kesehatan, dengan kondisi tubuh sehat mampu melaksanakan kegiatan atau rutinitas kegiatan sehari–hari. Oleh karena itu, kualitas pegawai terus dikembangkan agar mampu melayani masyarakat dengan baik, sehingga masyarakat merasa puas akan pelayanan pegawai. Hipotesis  dalam penelitian ini adalah Hipotesi Nol (Ho) diduga tidak ada pengaruh kualitas pegawai terhadap kepuasan pelayanan masyarakat di Puskesmas Sukajadi Kecamatan Talang Kelapa Kabupaten Banyuasin, dan Hipotesis  alternative (Ha) diduga ada pengaruh kualitas pegawai terhadap kepuasan pelayanan masyarakat di Puskesmas Sukajadi Kecamatan Talang Kelapa Kabupaten Banyuasin. Pengumpulan data dilakukan dengan tehnik observasi, data, pembagian kuisioner, dan dokumentasi. Hasil pengelolaan data, yang diperkuat dengan data dan dokumentasi terdapat pengaruh kualitas pegawai terhadap kepuasan pelayanan masyarakat yang menunjukkan bahwa ada pengaruh kualitas pegawai terhadap kepuasan pelayanan masyarakat di Puskesmas Sukajadi Kecamatan Talang Kelapa Kabupaten Banyuasin. Kata Kunci : Pengaruh, Kualitas Pegawai, dan Kepuasan Masyarakat
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