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ANALISA KEPUASAN MAHASISWA TERHADAP PELAYANAN AKADEMIK DENGAN PENDEKATAN METODE SERVQUAL DAN QFD ( Studi Kasus Fakultas Teknik Universitas Krisnadwipayana ) Florida Butarbutar; Hendro Susiyanto
TEKNOKRIS Vol 24 No 2 (2021): Jurnal Teknokris Edisi Desember
Publisher : Fakultas Teknik Unkris Jakarta

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Abstract

Kepuasan pelanggan adalah tingkat perasaan seseorang setelah membandingkan kinerja suatu produk atau layanan yang ia rasakan dengan harapannya. Selain itu penulis juga menduga bahwa ada masalah yang terjadi pada frekuensi pembelian konsumen tingkat rendah, layanan tidak memuaskan, karena ingin menyelesaikan masalah untuk meningkatkan kualitas layanan dengan mengambil judul “ANALISIS KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK DENGAN METODE SERVQUAL DAN QFD ( Studi Kasus Fakultas Teknik, Universitas Krisnadwipayana). Data yang diperoleh melalui pengisian kuesioner yang dibagikan kepada 350 responden diperoleh 33 atribut yang dinyatakan valid dan reliabel diproses dengan program SPSS Versi 20.00 tentang Validitas dan Reliabilitas. Dengan model Servqual, dimensi kualitas layanan dibagi menjadi 5 yaitu Reliability, Responsive, Empahty, Assurance dan Tangible. Selanjutnya, 5 dimensi diterjemahkan ke masing-masing atribut rinci untukvariabel harapan dan persepsi yang disusun berdasarkan skala linkert. Berdasarkan hasil dimensi kelima servqual menunjukkan nilai negatif dengan nilai-nilai berikut Tangible (- 0,6), Empahty (-0,335), Responsivennes (0,235), Assurance (-0,195) dan Reliability (-0,08). Berdasarkan hubunganantara kebutuhan siswa (Kebutuhan Pelanggan) dan karakteristik teknis (Technical Response) maka diperoleh nilaiRelative Importance dengan rating Komitmen dan rating yang konsisten dalam pelayanan RI sebesar 30%,Memberikan fasilitas nilai RI sebesar 17% , Layanan Etika RI nilai 16%, Kualitas daya dosen yang kompeten RI nilai 15%, Menanggapi keluhan dan menindaklanjuti tingkat respons RI sebesar 12%, Kemudahan akses layanan nilai RI sebesar 10%.
OPTIMALISASI PROYEK INSTALASI GAS MEDIS DENGAN MENGGUNAKAN CRITICAL PATH METHOD (CPM) DAN PROGRAM EVALUATION AND REVIEW TECHNIQUE (PERT) DI RSIA ASIH JAKARTA SELATAN Putra Lamjaya; Florida Butarbutar
TEKNOKRIS Vol 25 No 2 (2022): Jurnal Teknokris Edisi Desember
Publisher : Fakultas Teknik Unkris Jakarta

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Project scheduling is one of the elements of planning results that can provide information about the planned schedule and project progress in terms of resource performance in the form of costs, labor, equipment and materials as well as project duration plans with time progress to complete the required project. One method that is often used in scheduling and time and cost efficiency methods is CPM and PERT. The purpose of this research is to schedule the implementation and control of the medical gas installation project at RSIA ASIH to be more optimal. CPM is basically known as a critical path, namely a path in a network that has a series of activity components, with the longest total time and shows the fastest project completion time. The PERT method is a network-based project scheduling method that requires three time estimates for each activity, namely optimistic time, pessimistic time and realistic time. This research consists of 17 activities where the total time needed to work on this project is 33 weeks. By applying the CPM and PERT methods, the total time required is 30 weeks, so the processing time is 3 weeks more efficient. This can also reduce the costs needed in project work, where the total initial project cost required is . Rp1.165.500.000 to Rp 936.846.660 so that the work on this project will save Rp 228.653.340
PERANCANGAN SISTEM KERJA REPLENISHMENT HPL YANG ERGONOMIS DI WAREHOUSE PT XYZ Syafrudiansyah Ichwal; Florida Butarbutar; Syarif Hadiwijaya
INDUSTRIKRISNA Vol 15 No 1 (2026): INDUSTRIKRISNA
Publisher : Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61488/industrikrisna.v15i1.817

Abstract

The condition of the work system that is less ergonomic can cause a non-ideal posture, so that workers get tired easily because there are several parts of the body that receive static loads continuously, therefore the existing work system needs to be improved. The purpose of this study is to determine the impact of worker complaints, determine posture while working, and design an ergonomic work system that can provide convenience to operators when doing their work. This research method uses Nordic Body Map (NBM) to analyze worker complaints, Rapid Entire Body Assessment (REBA) and Ovako Working Analysis System (OWAS) to measure body posture, and anthropometric data to determine the dimensions of the trolly replenishment design. Data was obtained from the collection of data on worker complaints before design, posture before design, anthropometric data, and cycle time data. By designing a new work system based on three main aspects, namely layout, movement, and work aids, significant changes were made to complaints, work posture, and operator cycle time. Among them are the 5 biggest complaints of workers before the design, namely the waist (23), back (22), left shoulder (18), right shoulder (19), and right upper arm (18), after the design of the 5 complaints decreased significantly to waist (9), back (8), left shoulder (9), right shoulder (9), and right upper arm (9). Then the REBA score before the design, which is (9), is included in the high risk, after the design is analyzed with OWAS into category (1), meaning that there is no musculoskeletal system problem in this attitude. And the cycle time that originally took 43.4 minutes to work on 1 HPL crate, became 37.0 minutes.
Co-Authors Hendro Susiyanto Putra Lamjaya Syafrudiansyah Ichwal syarif hadiwijaya