Ermalina E Ermalina, Ermalina E
Institut Teknologi Dan Bisnis Ahmad Dahlan

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Journal : Jurnal Manajemen Strategi dan Aplikasi Bisnis

Pengaruh service quality terhadap kepuasan pendengar media lembaga penyiaran publik radio XYZ Ermalina Ermalina
Jurnal Manajemen Strategi dan Aplikasi Bisnis Vol 2 No 1 (2019)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (114.081 KB) | DOI: 10.36407/jmsab.v2i1.45

Abstract

This study describes the effect of service quality on customer satisfaction at the XYZ Radio, a Public Broadcasting Institute. A total of 50 respondents were taken as samples by purposive sampling method. The data analysis method used is simple linear regression, correlation test and hypothesis test (t-test.). The results of the associative quantitative research above are service quality has a positive and a strong significant influence and correlation to customer satisfaction.
Pengaruh Harga Dan Fitur Produk Terhadap Keputusan Pembelian Telepon Pintar Ermalina Ermalina
Jurnal Manajemen Strategi dan Aplikasi Bisnis Vol 3 No 1 (2020)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (110.902 KB) | DOI: 10.36407/jmsab.v3i1.115

Abstract

The purpose of this research is to understand the price and product feature towards purchase decision smartphone V. This research is a quantitative research by using the SPSS Statistic 25 with population unknown and 120 respondents of sample which use smartphone V in South Jakarta who have bought smartphone V. The sample design in this study uses non probability sampling method and purposive sampling techniques. The result of this research data technical used multiple linear regression analysis and it shows significant effect both partially and simultaneously between price and product feature toward purchase decision.