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All Journal Jurnal Pengabdian kepada Masyarakat Journal of Applied Nursing and Health JPMB Parahita
Agusta Dian
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Dentistry Economics, Econometrics & Finance Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Strategies For Increasing Compliance With Fall Risk Prevention In Outstanding Physiotherapy Services In Installation Of Medical Rehabilitation In Pertamina Central Hospital Yuli Arnita Pakpahan; Agusta Dian; Sudarto; Sunarto; Parmo; Rizki; Nadia Putri Utami
Jurnal Pengabdian Masyarakat Bakti Parahita Vol. 3 No. 02 (2022): Jurnal Pengabdian Masyarakat Bakti Parahita
Publisher : Universitas Binawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54771/jpmbp.v3i02.547

Abstract

Fall prevention is one component of the 6 patient safety goals. The implementation of fall prevention is one of the components of patient safety that must be carried out in order to maintain the quality of service at Pertamina Central Hospital Jakarta. Physiotherapy has a role in assessing the risk of falling and conducting interventions and implementation according to the fall risk category. The purpose of community service is to analyze what factors affect the quality of outpatient physiotherapy services at the RSPP medical rehabilitation installation and look for strategies to improve the quality of physiotherapy services. Activities are carried out through in-depth interviews and direct observation, then perform a fishbone analysis to determine the factors causing the problem, determine problem solving priorities with USG analysis (urgency, seriousness, growth) followed by strategy formulation with SWOT analysis (strength, Weakness, Opportunity, Threats) . The strategy applied to this community service activity is educating families and patients about the risk of falling and to physiotherapy by filling out a fall risk form and also for management suggesting the holding of special toilets or barrier-free showers and handling in the toilet and around the outpatient room.
Building Patient Loyalty: The Role of Brand Image and Service Quality in Outpatient Healthcare Revisit Behavior-A Systematic Review Rosyida, Hindun Luthfia; Suprapto, Sentot Imam; Agusta Dian; Indasah
Journal of Applied Nursing and Health Vol. 7 No. 1 (2025): Journal of Applied Nursing and Health
Publisher : Chakra Brahmanda Lentera Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55018/janh.v7i1.272

Abstract

Background: In the competitive outpatient healthcare sector, clinics struggle to retain and attract returning patients. Brand image and service quality significantly influence patient satisfaction and revisit decisions. A strong reputation and high service standards are expected to enhance loyalty and revisit rates. However, their interaction in hospital settings remains underexplored. This systematic review examines how brand image and service quality affect patient return behavior, satisfaction, and loyalty in outpatient clinics. Methods: A systematic review following the PRISMA approach was conducted on studies published between 2020 and 2024. The review included research assessing the impact of brand image and service quality on patient satisfaction and revisiting intentions. Using a structured selection process, relevant studies were identified from academic databases. The analysis focused on cross-sectional, case study, and survey-based research to determine key factors influencing patient revisit behavior in outpatient healthcare settings. Results: The review found that brand image and service quality significantly impact patient revisit behavior. A strong brand image was consistently linked to higher patient loyalty and revisit intentions. High service quality, characterized by timely service, professionalism, and responsiveness, emerged as a crucial determinant of patient satisfaction and return behavior. Several studies emphasized service quality as an essential factor in shaping positive patient experiences. Additionally, the relationship between brand image and service quality was interdependent, with each factor reinforcing the other. Conclusion: This review highlights the critical roles of brand image and service quality in influencing patient revisit behavior in outpatient healthcare services. To enhance patient retention, healthcare facilities should strengthen their brand image through effective communication and improving service quality to meet patient expectations. Future research should investigate longitudinal effects and patient segmentation to understand further the dynamics of patient revisit behavior in healthcare settings.
PENGEMBANGAN MODEL PENINGKATAN KINERJA KARYAWAN MELALUI MODEL GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN TRANSAKSIONAL DAN KEPUASAN KERJA MELALUI PROMOSI JABATAN SEBAGAI VARIABEL MEDIAS DI RSUD PROVINSI NTB Agusta Dian; H.L.Hamzi Fikri; Lalu Herman Mahaputra
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 10 (2026): Maret 2026
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Praktik penunjang disertasi ini dilaksanakan di Dinas Kesehatan Provinsi Nusa Tenggara Barat sebagai lembaga pembina dan pengendali tata kelola sumber daya manusia RSUD Provinsi NTB. Tujuan praktik ini adalah mengembangkan model peningkatan kinerja karyawan melalui integrasi gaya kepemimpinan transformasional dan transaksional dengan kepuasan kerja yang dibangun melalui sistem promosi jabatan sebagai variabel mediasi. Metode yang digunakan meliputi pengkajian sistem pembinaan, analisis Fishbone, penentuan prioritas masalah menggunakan USG, serta analisis SWOT sebagai dasar perumusan intervensi kebijakan. Hasil pengkajian menunjukkan bahwa gaya kepemimpinan transformasional dan transaksional berperan penting dalam membentuk kinerja karyawan, namun pengaruhnya terhadap kinerja bekerja secara tidak langsung melalui kepuasan kerja yang dipengaruhi oleh sistem promosi jabatan. Ketika promosi dirasakan adil, transparan, dan berbasis kinerja, kepuasan kerja meningkat dan memperkuat dampak kepemimpinan terhadap kinerja karyawan RSUD Provinsi NTB. Sebagai solusi dikembangkan Provincial Leadership and Promotion Satisfaction System (PLPSS–NTB), yaitu model pembinaan kepemimpinan dan sistem promosi jabatan yang diarahkan untuk meningkatkan kepuasan kerja sebagai mekanisme peningkatan kinerja karyawan. Model ini menempatkan Dinas Kesehatan Provinsi NTB sebagai pengendali kebijakan kepemimpinan dan pengelolaan karier rumah sakit daerah. Implementasi awal PLPSS–NTB menunjukkan peningkatan kepuasan kerja, persepsi keadilan promosi, dan kinerja karyawan RSUD Provinsi NTB. Praktik ini menegaskan bahwa penguatan kepemimpinan dan sistem promosi jabatan pada level regulator merupakan kunci dalam membangun kinerja sumber daya manusia rumah sakit daerah yang berkelanjutan.
PENGEMBANGAN MODEL MANAJEMEN STRESS TENAGA KESEHATAN MELALUI PENDEKATAN TEORI TRANSAKSIONAL: STUDY PADA PELAYANAN RUMAH SAKIT UMUM DAERAH PROPINSI NTB Agusta Dian; Baiq Fahmi Ilmiati; Anna Indriani
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 10 (2026): Maret 2026
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Praktik penunjang disertasi ini dilaksanakan di Dinas Kesehatan Provinsi Nusa Tenggara Barat sebagai lembaga pembina dan pengendali mutu pelayanan dan kesejahteraan tenaga kesehatan rumah sakit daerah. Tujuan praktik ini adalah mengembangkan model manajemen stres tenaga kesehatan melalui pendekatan teori transaksional dalam konteks pelayanan RSUD Provinsi NTB. Metode yang digunakan meliputi pengkajian sistem pengelolaan stres kerja, analisis Fishbone, penentuan prioritas masalah menggunakan USG, serta analisis SWOT sebagai dasar perumusan intervensi kebijakan. Hasil pengkajian menunjukkan bahwa stres kerja tenaga kesehatan tidak hanya dipengaruhi oleh beban kerja dan tekanan klinis, tetapi juga oleh interaksi antara tuntutan lingkungan kerja dan kemampuan individu dalam melakukan coping sebagaimana dijelaskan dalam teori transaksional stres. Ketiadaan sistem manajemen stres yang terstruktur menyebabkan tenaga kesehatan lebih rentan mengalami kelelahan emosional dan penurunan kinerja. Sebagai solusi dikembangkan Provincial Transactional Stress Management System (PTS-MS–NTB), yaitu model pengelolaan stres yang mengintegrasikan pengendalian tuntutan kerja, penguatan sumber daya coping, dan dukungan organisasi yang dikendalikan oleh Dinas Kesehatan Provinsi NTB. Model ini menggabungkan intervensi pada level individu, tim, dan sistem organisasi. Implementasi awal PTS-MS–NTB menunjukkan penurunan tingkat stres, peningkatan kemampuan coping, dan perbaikan kesejahteraan tenaga kesehatan RSUD Provinsi NTB. Praktik ini menegaskan bahwa penguatan manajemen stres berbasis teori transaksional pada level regulator merupakan kunci dalam menjaga kesehatan mental dan keberlanjutan kinerja tenaga kesehatan rumah sakit daerah.
Co-Authors Anna Indriani Baiq Fahmi Ilmiati H.L.Hamzi Fikri Indasah Lalu Herman Mahaputra Nadia Putri Utami Parmo Rizki Rosyida, Hindun Luthfia Sudarto SUNARTO Suprapto, Sentot Imam Yuli Arnita Pakpahan