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p-Index From 2021 - 2026
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All Journal Gema Wiralodra International Journal of Islamic Business and Management Review
Hamdy Hady
Universitas Persada Indonesia Y.A.I, Indonesia
Arts Economics, Econometrics & Finance Social Sciences Other

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Determinants of Customer Satisfaction in Internet Mobile: Study on College Student Rosa Lesmana; Hamdy Hady; Hari Muharam
International Journal of Islamic Business and Management Review Vol. 3 No. 1 (2023)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v3i1.621

Abstract

This study aims to determine and analyze the impact of service quality, price and promotion on customer satisfaction of xl Axiata mobile internet among college students in South Tangerang. The type of research used is descriptive survey and explanatory research with verificative method. The population of the study was students from the three universities with a highest number of students in South Tangerang, the sample used the purposive sampling method by determining the sample size using the general reference of SEM sample, which is 5-10 times the number of indicators according to Hair in Supriyadi, 2014. The sample of 220 respondents. Data collected by questionnaires. The data analyzed with Sturctural Equation Modelling (SEM) and the tools using Lisrel 8.80. The result of the study revealed that service quality had a positive and significant effect on customer satisfaction, price had a positive and significant effect on customer satisfaction and promotion had a positive and significant effect on customer satisfaction, simultaneously service quality, price and promotion have a positive and significant effect on customer satisfaction.
Financial Distress, What Factors Affect It? Titi Anggraeni; Hamdy Hady; Febria Nalurita
Gema Wiralodra Vol. 15 No. 1 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i1.666

Abstract

Every company, small or large, can experience financial distress, to anticipate it, company need to know the factors that lead to financial distress. This study aimed to examine the relationship between operation cash flow, leverage, size of the company, retained earnings, director size, and audit committee on financial distress. This study used 114 manufacturing companies listed on the Indonesian stock market from the year 2018 until 2022. This research added director size and audit committee. The research uses quantitative data, and the data type used is secondary data collected from the financial reports of the companies under study listed on the Indonesia Stock Exchange. The result showed that operation cash flow, size of company, retained earnings, and director size have negative relationships with financial distress. However, leverage and audit committees have positive relationships. Management needs to manage operating cash flow, minimize leverage, manage the size of the company and retained earnings also manage the size of the director and audit committee according to the size of the company.
The Influence of Governance Characteristics and Enterprise Risk Management on Intellectual Capital in Banking in Indonesia Rohayati Rohayati; Hamdy Hady; Febria Nalurita
Gema Wiralodra Vol. 15 No. 2 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i2.712

Abstract

Intellectual capital (IC) is a crucial driver of developing knowledge-based economic value for an organization, such as a bank. With intellectual capital, company can generate knowledge-based economic value as a source of competitive advantage, influencing innovation and value for stakeholders. This research aims to analyze and explain the influence of governance characteristics and enterprise risk management on intellectual capital in banking in Indonesia. The independent variables are audit committee, board independence, institutional ownership, enterprise risk management, return on assets, leverage and corporate social responsibility as well as the dependent variable intellectual capital. The data used in this research is secondary data sourced from the annual reports of banking companies listed on the Indonesia Stock Exchange (BEI) during the period 2018 to 2022. The research sample was selected using a purposive sampling method so that 42 companies were sampled. The data analysis used to test the hypothesis is multiple regression analysis using e-views 9. The research results show that the audit committee has a positive effect, board independence has a negative effect, institutional ownership has a negative effect, enterprise risk management has no effect, return on assets has an effect positively, leverage has no effect, and corporate social responsibility has a negative effect on intellectual capital. Implications of this research to understand how bank managers affect intellectual capital, this study examines a variety of factors, including audit committee, board independence, institutional ownership, enterprise risk management, return on assets, leverage and corporate social responsibility. It suggests that managers should focus on enhancing their intellectual capital to make informed investment decisions and effectively manage their bank's resources, thereby enhancing their investment performance.
Co-Authors Febria Nalurita Muharam, Hari Rohayati Rohayati Rosa Lesmana Titi Anggraeni