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Muharam, Hari

Universitas Pakuan

Author-ID : 888394

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HUBUNGAN ANTARA KUALITAS PRODUK DAN KUALITAS LAYANAN DENGAN KEPUASAN PELANGGAN PADA PERUSAHAAN DAGANG ADZA CATERING KOTA BOGOR Sonani, Nia; Muharam, Hari; Adrian, Ferdisar
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 3, No 1 (2017): Volume 3 No. 1 Tahun 2017
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (738.836 KB)

ABSTRACTThis research is included as a correlational research, and consisted of two independent variables and one dependent variable, i.e. product quality and service quality with customer satisfaction. The research was conducted on customer of Adza Catering, with samples of 100 customers, derived by random sampling. The method used was survey and data analysis technique using statistical test of correlation and linear regression. The hypothesis testing was conducted at the significant level of Î± = 0.05. The results yield three conclusions, namely: first, there is a highly significant positive relationship between product quality and customer satisfaction with a correlation coefficient ry1 of 0.647, coefficient of determination of 0.4186 and the regression equation is Å¶= 56.220 + 0.419X1. Second, there is a highly significant positive relationship between service quality and customer satisfaction with correlation coefficient ry2 of 0.763, coefficient of determination of 0.5821 and the regression equation is Å¶ = 40.773 + 0.376X2. Third, there is a highly significant positive relationship between product quality and service quality together simultaneously with customer satisfaction with a correlation coefficient Ry.1.2 of 0.740, coefficient of determination of 0.5476Â and the regression equation is Å¶= 22.612 + 0.428X1 + Â 0,236X2. Â Based on these results, it can be concluded that product quality and service quality provide highly significant contribution to customer satisfaction.Â Keywords: Product Quality, Service Quality and CustomerÂ Satisfaction

RELATIONSHIP QUALITY OF SERVICE AND SERVICESCAPE WITH CUSTOMER SATISFACTION IN THE MAIN BRANCH OFFICE OF HEALTH IN BOGOR Hari Muharam; Sufrin Hannan; Yerry Gerson Rumawak
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 4, No 1 (2020): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

The purpose of this study is to determine whether there is a relationship between service quality and servicescape with customer satisfaction both partially and together. The population in this study were customers of the Main Branch Office BPJS Health Bogor City as many as 457 customers, the sampling technique using the Slovin formula after 231 samples were obtained. The research instrument was a questionnaire. The collected data is then processed using simple and multiple correlation analysis techniques with the help of SPSS (Statistical Package for Social Science) software version 25.0. The results showed that: 1. Service quality is partially correlated positively to strong criteria with customer satisfaction, 2. Servicescape is partially strongly positively related to customer satisfaction, 3. Service quality and Servicescape together are positively highly correlated with customer satisfaction with correlation coefficient values equal to 0.830 then the functional relationship obtained by the equation Ŷ = 16.043 + 0.550X1 + 0.589X2 and the coefficient of determination or contribution of service quality and servicescape together with customer satisfaction of 0.688 or 68.6%.

HUBUNGAN ANTARA KUALITAS PRODUK DAN KUALITAS LAYANAN DENGAN KEPUASAN PELANGGAN PADA PERUSAHAAN DAGANG ADZA CATERING KOTA BOGOR Nia Sonani; Hari Muharam; Ferdisar Adrian
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 3, No 1 (2017): Vol 3, No 1 (2017)
Publisher : Universitas Pakuan

ABSTRACTThis research is included as a correlational research, and consisted of two independent variables and one dependent variable, i.e. product quality and service quality with customer satisfaction. The research was conducted on customer of Adza Catering, with samples of 100 customers, derived by random sampling. The method used was survey and data analysis technique using statistical test of correlation and linear regression. The hypothesis testing was conducted at the significant level of ? = 0.05. The results yield three conclusions, namely: first, there is a highly significant positive relationship between product quality and customer satisfaction with a correlation coefficient ry1 of 0.647, coefficient of determination of 0.4186 and the regression equation is ?= 56.220 + 0.419X1. Second, there is a highly significant positive relationship between service quality and customer satisfaction with correlation coefficient ry2 of 0.763, coefficient of determination of 0.5821 and the regression equation is ? = 40.773 + 0.376X2. Third, there is a highly significant positive relationship between product quality and service quality together simultaneously with customer satisfaction with a correlation coefficient Ry.1.2 of 0.740, coefficient of determination of 0.5476 and the regression equation is ?= 22.612 + 0.428X1 + 0,236X2. Based on these results, it can be concluded that product quality and service quality provide highly significant contribution to customer satisfaction.Keywords: Product Quality, Service Quality and Customer Satisfaction

RELATIONSHIP BETWEEN ORGANIZATIONAL CLIMATE AND PERSONALITY ON COMMITMENT TO ORGANIZATIONS AIA AGENTS, AGENCY VISION ONE GROUP JAKARTA Muryati Muryati; Ismuhadjar Ismuhadjar; Hari Muharam
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 6, No 1 (2022): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v6i1.5383

This study aims to find efforts to increase commitment to the organization through a study of the strength of the relationship between research variables, namely knowing, analyzing and revealing the relationship of organizational climate, personality relationship, and the two relationships together on commitment to the organization at AIA agents. Agency Vision One Group (VOG) in Jakarta. The method used in this research is a survey method with a correlational approach. This method is used to collect data from a number of agents within the company and at the same time, while the correlational approach is used to test statistically, research hypotheses, and describe analytically, systematically, factually and careful about the relationship between research variables. The variables studied in this study consisted of three, namely organizational climate, personality and commitment to the organization. Two independent variables are organizational climate and personality, while commitment to the organization is used as the dependent variable. The results showed that there is a positive relationship between Organizational Climate and Commitment to Organizations with a correlation coefficient ry.1 = 0.659 and a functional relationship equation = 6.260 + 0.971X1. Organizational Climate contributes 43.42% to Commitment to Organization. This means that the Organizational Climate contributes to the Commitment to the Organization. There is a positive relationship between Personality and Commitment to Organization with correlation coefficient ry.1 = 0.589 and functional relationship equation = 9.208 + 0.928X1. Personality contributes 34.69% to Commitment to the Organization. There is a positive relationship between Organizational Climate and Personality Together with Commitment to Organization with correlation coefficient R = 0.707 and functional relationship equation = 2.047 + 0.494X1 + 0.705X2. Organizational Climate and Personality together have a contribution of 24.10% to the Commitment to the Organization. This means that Organizational Climate and Personality together contribute to Commitment to the Organization. The more the Organizational Climate and Personality together it will increase the Commitment to the Organization

ANALISIS MOTIVASI KERJA TERHADAP KINERJA PEGAWAI KECAMATAN DI KOTA BOGOR Hari Muharam
MAGMA : JURNAL MAGISTER MANAJEMEN Vol 2, No 1 (2014): VOL 1 NO 1 TAHUN 2014
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (334.044 KB)

The purpose of this study, is to describe and to analyze the motivation of employees working at the District Office of Central Bogor.The study population was all employees in Central Bogor subdistrict with a population of about 125 employees staff sections villages in Central Bogor subdistrict with research samples totaling 95 employees people using Slovin. The research instrument was a questionnaire. Collected data is processed by using correlation analysis technique.The results showed that: There is a positive relationship between work motivation and employee performance is weak with employee performance with correlation coefficient of 0.395. While the coefficient of determination obtained 15.8%Keywords: Work Motivation and Employee Performance

PERBANDINGAN HUBUNGAN KEPEMIMPINAN SITUASIONAL DENGAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KEPUASAN KERJA KARYAWAN PADA BANK PANIN KCU BOGOR DAN PEGAWAI NEGERI SIPIL KECAMATAN BOGOR UTARA Hari Muharam
MAGMA : JURNAL MAGISTER MANAJEMEN Vol 3, No 1 (2015): VOL 1 NO 1 TAHUN 2015
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (535.344 KB)

This study aims to analyze the relationship Situational Leadership and Transformational Leadership on Job Satisfaction of employees at Panin Bank KCU Civil Servants Bogor and Bogor subdistrict North.The study population was all employees Panin Bank KCU Bogor with a population of about 138 employees with the sample used as many as 103 respondents. The sampling technique using Proportional Random Sampling technique. While the study population at the Civil District of North Bogor amounted to 107 employees with the sample used as many as 85 employees. The sampling technique by using Simple Random Sampling. Data were analyzed using regression analysis.The results show that: First, the closeness of the relationship between situational leadership and job satisfaction of Panin Bank KCU Bogor obtained correlation coefficient of 0.578 means the closeness of the relationship was. The closeness of the relationship between transformational leadership and job satisfaction of Panin Bank KCU Bogor obtained correlation coefficient of 0.607 means the closeness of the relationship was. The relationship between situational leadership and transformational leadership together with job satisfaction at Panin Bank KCU Bogor correlation coefficient means that the relationship of closeness 0,641 strong. Second, the closeness of the relationship between situational leadership and job satisfaction of the Civil Service District of North Bogor obtained correlation coefficient of 0.616 means keerata strong relationship. The closeness of the relationship between transformational leadership and job satisfaction of the Civil Service District of North Bogor obtained correlation coefficient of 0.639 means the closeness of the relationship strong. The relationship between situational leadership and transformational leadership together with job satisfaction in the Civil District of North Bogor obtained correlation coefficient of 0.756 means the closeness of the relationship strong.Keywords: Situational Leadership, Transformational Leadership and Job Satisfaction

APAKAH BAURAN PROMOSI MENENTUKAN PENGAMBILAN KEPUTUSAN UNTUK MENGINAP? Arie Wibowo Irawan; Hari Muharam; Lucky Sandra Rahayu
Entrepreneurship and Small Business Research for Economic Resilience Vol. 1 No. 2 (2022): Volume 1 Nomor 2 Tahun 2022
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53698/essence.v1i2.12

ABSTRAK Persaingan bisnis perhotelan di masa Pandemi Virus Covid-19 menjadi semakin ketat. Agar tetap bertahan pada situasi tersebut perusahaan harus memiliki strategi pemasaran yang efektif dan efisien, salah satu caranya dengan meningkatkan kegiatan baruan promosi. Penelitian ini bertujuan mengidentifikasi pengaruh bauran promosi terhadap keputusan menginap di R Hotel Rancamaya Bogor. Penelitian ini mengunakan data kuantitatif dengan jenis penelitian asosiatif. Unit analisis yang digunakan adalah individual konsumen member Freevilage Card R Hotel Rancamaya Bogor. Pemilihan responden atau sample dilakukan dengan metode Non Probability Sampling dan menggunakan metode penarikan quota sampling dengan total 120 responden berdasarkan perhitungan rumus Solvin. Pengumpulan data dilakukan melalui observasi langsung, wawancara terhadap pihak-pihak berkepentingan, kuesioner dan pengumpulan data sekunder. Metode analisis yang digunakan adalah analisis deskriptif, uji asumsi klasik, regresi linear sederhana, uji hipotesis dan koefisien determinasi. Hasil penelitian menunjukan bahwa bauran promosi berpengaruh secara positif dan signifikan terhadap keputusan menginap. Berdasarkan uji F, bauran promosi secara simultan atau bersama-sama berpengaruh secara signifikan terhadap keputusan menginap di R Hotel Rancamaya Bogor. Selain itu bauran promosi memberikan kontribusi sebesar 61,2% terhadap keputusan menginap, sedangkan sisanya dipengaruhi 38,8% oleh faktor lain yang tidak diteliti dalam penelitian ini. ABSTRACT Competition in the hospitality business during the Covid-19 Virus Pandemic is becoming increasingly tight. In order to survive in this situation the company must have an effective and efficient marketing strategy, one way is by increasing new promotional activities. This study aims to identify the effect of the promotion mix on the decision to stay at R Hotel Rancamaya Bogor. This study uses quantitative data with the type of associative research. The unit of analysis used is the individual consumer member of the Freevilage Card R Hotel Rancamaya Bogor. The selection of respondents or samples was carried out using the Non Probability Sampling method and using the quota sampling method with a total of 120 respondents based on the calculation of the Solvin formula. Data was collected through direct observation, interviews with interested parties, questionnaires and secondary data collection. The analytical method used is descriptive analysis, classical assumption test, simple linear regression, hypothesis testing and coefficient of determination. The results showed that the promotion mix had a positive and significant effect on the decision to stay. Based on the F test, the promotion mix simultaneously or together has a significant effect on the decision to stay at R Hotel Rancamaya Bogor. In addition, the promotion mix contributed 61,2% to the decision to stay, while the remaining 38,8% was influenced by other factors not examined in this study.

KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN KPR BANK TABUNGAN NEGARA Winda Septiana; Hari Muharam; Agus Setyo Pranowo
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 8, No 2 (2022): Vol 8, No. 2 (2022)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v8i2.5781

ABSTRAKPenelitian ini bertujuan menjelaskan apakah terdapat pengaruh kualitas pelayanan terhadap loyalitas pelanggan dan pengaruh citra perusahaan terhadap loyalitas pelanggan KPR pada Bank Tabungan Negara. Penelitian ini merupakan gabungan antara penelitian eskplanatif, deskriptif dan kuantitatif. Penelitian ini menggunakan metode analisis data dengan menggunakan metode Structural Equation Modelling (SEM) menggunakan Varian Based Structural Equation Modeling menggunakan software Partial Least Square (PLS) dengan desain penelitian hierarchical component menggunakan reflective-reflective measurement model. Populasi dalam penelitian ini adalah seluruh nasabah atau debitur KPR dari PT. Bank Tabungan Negara, Tbk. (Bank BTN) Cabang Bogor sebanyak 70.492 dan jumlah sampelnya sebesar 398. Hasil penelitian menunjukkan kualitas pelayanan dan citra perusahaan berpengaruh secara parsial dan simultan terhadap loyalitas pelanggan. Implikasi penelitian ini yaitu karena faktor kualitas pelayanan sebagai variabel yang memiliki pengaruh paling besar di antara variabel variabel lainnya, sehingga untuk meningkatkan kualitas pelayanan dapat berfokus pada pelayanan pelanggan KPR dengan prima.ABSTRACTThis study aims to explain whether there is an effect of service quality on customer loyalty and the influence of corporate image on KPR customer loyalty at the State Savings Bank. This research is a combination of explanatory, descriptive and quantitative research. This study uses data analysis methods using the Structural Equation Modeling (SEM) method using Varian Based Structural Equation Modeling using Partial Least Square (PLS) software with a hierarchical component research design using a reflective-reflective measurement model. The population in this study were all KPR customers or debtors from PT. State Savings Bank, Tbk. (Bank BTN) Bogor Branch as many as 70,492 and the total sample is 398. The results show that service quality and corporate image have a partial and simultaneous effect on customer loyalty. The implication of this research is because of the service quality factor as the variable that has the greatest influence among other variables, so that to improve service quality it can focus on excellent KPR customer service.

Pengaruh kualitas layanan terhadap kepuasan pelanggan dan loyalitas pelanggan: Studi pada Perpustakaan Institut Pertanian Bogor Fery Siswadi; Muharam Hari; Hannan Sufrin
Jurnal Pustakawan Indonesia Vol. 18 No. 1 (2019): Jurnal Pustakawan Indonesia
Publisher : Perpustakaan IPB

Penelitian ini bertujuan mengetahui pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan. Penelitian ini di laksanakan di Perpustakaan Institut Pertanian Bogor (IPB) pada tahun 2018. Responden dalam penelitian ini adalah pengunjung Perpustakaan IPB yang telah lebih dari satu kali, Jumlah responden dalam penelitian ini ditetapkan 262 responden dengan menggunakan teknik pengambilan sampel yang disebut purposive sampling. Teknis analisis yang di gunakan pada Penelitian ini menggunakan analisis Structural Equation Modeling (SEM) dengan bantuan program LISREL 8.80. Hasil penelitian ini menunjukkan bahwa: Terdapat pengaruh positif langsung Kualitas Pelayanan terhadap Kepuasan. Terdapat Pengaruh positif langsung Kepuasan terhadap Loyalitas. Terdapat pengaruh positif langsung Kualitas Pelayanan terhadap Loyalitas. Terdapat pengaruh positif tidak langsung Kualitas Pelayanan berpengaruh terhadap Loyalitas. Kata Kunci : kualitas pelayanan, kepuasan pelanggan, loyalitas pelanggan, perpustakaan, structural equation modeling (SEM), lisrel 8.80

Co-Authors Abdullah, Syukur Aditya Yudha Primantoro, Aditya Yudha Aditya, Dedy Yusuf Adrian, Ferdisar AGUS RIYANTO Agus S. Pranowo Agus Setyo Pranowo Agus Setyo Pranowo Ahirudin, Ahirudin Ahmad Zulfikar Alfatiyah, Rini Amelia, Rizka Wahyuni Anaiza Azlia Anggraini, Anggun Anik Ariyanti Annisaa Soeyono Ari Irawan Arie Wibowo Irawan Arief T. Hardiyanto Arif Siaha Widodo Arif Wijayanto, Arif Arwan Gunawan Bahtiar Al Fikri Bernedictus, Bayu Budi Susanto Budin , Dg Safrina Ag Bungaran Saing, Bungaran Chaniago, Harmon Deni Hudaya Desi Sulastri Dewi Taurusyanti Deyna Dwitama Setiadi Didik Notosudjono Eka Suhardi Ekasari, Silvia Elizabet Dwi Arianti Elly Siti Nurliyah Enda Juanda Endi Suyatno Endi Suyatno Endi Suyatno Endraria, Endraria Enok Tuti Alawiah Erlan, Erlan Herdiatna Evi Fitriyanti Febrina Isra Hertiane Febriyanti, Chatarina Fery Siswadi Firdha Juliantari Fitria Iswari Fitriyani, Syabrina Gandung, Muhammad Geraldy Samuel Ivan Geraldy Samuel Ivan Giovanni Inez Erika Margaretha Giovanni Inez Erika Margaretha Gita Kencanawaty, Gita Griet Helena Laihad Gunadi, Tresno Hady, Hamdy Hafidz Hanafiah Hamdy Hady Hammad Hammad Hammad Hammad Hammad Hammad hammad, hammad Hamzah Bustomi Hanan, Sufrin Handayani, Estiningsih Tri Hari Gursida Hari Gursida Hari Gursida Harun, Amran Bin Hasanah, Yanah Uswatul Hasrul Hasrul, Hasrul Hasryningsih, Andi Hendro Sasongko Hendro Sasongko Heni D Wahyuni herdiyana, Herdiyana Herdiyana, Herdiyana Herlin Widasiwi Setianingrum Horas V Purba, Jan Idham Maulana Oktora Imawanty, Imawanty Imbron, Imbron Irma Fitriyanti Ismuhadjar Ismuhadjar Ismuhadjar Ismuhadjar Isnurrini Hidayat Susilowati Isnurrini hidayat, Isnurrini Jhoni Iskandar Karina Apriyani Khaerul Fahmi Kurniawan, Prasetyo Lajuni , Nelson Lia Marthalia Limakrisna2, Nandan Limankrisna, Nandan Lisa Fitri Lucky Sandra Rahayu M. Entang M. Syafrudin Yusuf Maman Suryaman Mamun, Muhammad Mariska, Fenti Marthalia, Lia Martinus Tukiran Martinus Tukiran May Mulyaningsih Minarsih, Cicih Moeins, Anoesyirwan Moenis, Anoesyirwan Mohidin, Rosle MONICA DEWI Muhamad Apep Mustofa Muhammad Sulaeman Mulyadi . Muryati Muryati Nandan Limakrisna Nandang Hidayat Nazib, Fiqra Ngadino Surip Diposumarto Ngadino Surip Diposumarto, Ngadino Surip Ngadino Surip Diposumartob Nugraha, Ujang Parah Nurwijayanti Ogunkoya, Olufemi Adewale Purnama, Denta Purnama, Indah Quraysin, Icin Radina Qisma Jabar Sasmita Raga Paksi, Galuh Rahayu Lestari Rahmah Nuryani RAIS HIDAYAT, RAIS Ramadhan, Muhammad Asrul Ramlan Ramlan Ramon Hurdawaty Ramon Hurdawaty Ratu Erlina G, Ratu Erlina Gentari Reni Sulistiyowati Reza Suriansha Rezal, Yonggi Noval Ria Estiana Rinsan Hutabarat Rita Retnowati Roosganda Elizabeth Roosganda Elizabeth Rosa Lesmana Rosna Wati Rosna Wati Rukmana, Dwita Rumawak, Yerry Gerson Ryan Permana Salmah Salmah Salmah Saragih, Dea Agustia Satria, Yudi Wahyu Septiani, Fauziah Simanjuntak, Vera Clara sintesa, nika Siti Hamidah Siti yulaikhah Soewarto Hardhienata Sofi’i, Imam Solihin, Dede Sufrin Hannan Sufrin Hannan Suhendra Sukoco, Hadi Sulistiyo, Ajik Sumardi . Sunaryo, Widodo Surip, Ngadino Susilo Susilo Susilo Sutarto, Bambang Sutji Harijanto Suyatno, Endi Syabrina Fitriyani Syukur Abdullah Titiek Tjahja Andari Titiek Tjahja Andari V. Purba, Jan Horas Vera Clara Simanjuntak Wahyu Wiguna Wastuti, Wahyu Wati, Juni Lamria Wawan Kurniawan Widasiwi, Herlin Widi Winarso, Widi Widia Astuti Widodo Sunaryo Widodo Sunaryo Wihartika, Doni Winda Septiana Wira Pekik Amiruddin Wiwik Widiyanti, Wiwik Yandi Asmana Yandi Asmana Yayan Hadiyat Yerry Gerson Rumawak Yohanes Indroyono Yoyo Indah Gunawan Yuary Farradia Yulianingsih Yulianingsih Yulianingsih yusnita, nancy

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