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All Journal Jurnal Ilmu dan Riset Akuntansi CIVICS: Jurnal Pendidikan Pancasila dan Kewarganegaraan
Dian Afriani, Dian
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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PENILAIAN KINERJA PELAYANAN PUBLIK BERDASARKAN KEP/25M.PAN/2/2004 PADA KANTOR PERTANAHAN KOTA SURABAYA II Afriani, Dian
Jurnal Ilmu dan Riset Akuntansi (JIRA) Vol 3, No 5 (2014)
Publisher : STIESIA

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Abstract

This pupose research is to find out the service performance which is measured by using KEP/25/M.PAN/2/2004, there are 14 service elementsand the measurement in accordance with the land office of Surabaya city II and to analyze the influence of service elements to the community satisfaction. The sample was 200 respondents from public service users at the Land Office in Surabaya II and selected by accidental sampling. The primary data source in this research from questionnaire. The analytical method used is factor analysis and multiple linear regression analysis. Through the CSI calculation obtains the index value is 2.89 and the CSI value is 72.26. Based on this result it can be concluded that the quality of land office of Surabaya city II is in good category “B”.The calculation result of customer satisfaction survey in accordance with land office of Surabaya city II obtains score 2.24 which means that the service quality is in grade “A” status that is very good. Through factor analysis, 14 elements of the service have been grouped into 3 factors, which are schedule certainty, environmental comfort, and reasonable cost. The result of research shows that schedule certainty, environmental comfort, and reasonable cost have positive influence to the community satisfaction.Keywords:schedule certainty (KJ), environmental comfort (KL),reasonable cost (KB),community satisfaction (KM).
Penerapan Pembelajaran Problem Based Learning Dalam Meningkatkan Kkemampuan Berpikir Kritis Siswa Kelas VIII Pada Mata Pelajaran PPKn Di SMP Baiq, Tania Febrianti; Kurniadi, Alpian; Khaerani, Nur Atira; Afriani, Dian; Suyase, I Made
CIVICS: Jurnal Pendidikan Pancasila dan Kewarganegaraan Vol 9 No 1 (2024): CIVIC
Publisher : Program Studi PPKn, Fakultas Keguruan dan Ilmu Pendidikan Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36805/civics.v9i1.7354

Abstract

Education is a learning process that is held to develop the potential of the student. The aim of this study is to improve the high-level thinking ability of students of the eighth grade in Pancasila Education and Citizenship (PPKn) subjects through the application of Problem Based Learning Method. This study uses the Class Action Research method that consists of two cycles, each of which has four stages: planning, action, observation, and reflection. In the first cycle, the results showed that there were 29 out of 36 descriptors (81%) that emerged as a result of the application of Inquiry Based Learning. Although the expected variable of high-level student thinking reached 32 students (80%) out of a total of 40 students, the expected target has not been achieved. Therefore, a reflection was carried out to identify the cause of non-availability of performance indicators. Based on the reflection results, an improvement was made in the second cycle, resulting in an increase of 36 descriptors (100%) from the 36 prescribed. At the same time, students' high-level thinking ability also increased to 38 students (95%) out of a total of 40 students. Referring to the findings of this study, it can be concluded that the application of Problem Based Learning successfully improved the high-level thinking ability of students of the eighth grade in PPKn subjects.
Co-Authors Baiq, Tania Febrianti Khaerani, Nur Atira Kurniadi, Alpian Suyase, I Made