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All Journal Jurnal Dimamu Jurnal AbdiMU Jurnal Maps (Manajemen Perbankan Syariah)
Ahmad Nurkamali
Universitas Ma'soem
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Pengaruh Kualitas Pelayanan dan Kepuasan Nasabah terhadap Loyalitas Nasabah Pembiayaan KPR di BSI KCP Bandung Buah Batu 3 Yuli Indriyani; Ahmad Nurkamali; Malik Akbar; Dadang Dimyati
Jurnal Dimamu Vol. 2 No. 3 (2023)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/dimamu.v2i3.804

Abstract

The background of this research is the lack of service quality on perceived customer satisfaction so that it influence of customer loyalty KPR financing at BSI KCP Bandung Buah Batu 3. This study aims to determine how much influence the quality of service and customer satisfaction on customer loyalty mortgage financing at BSI Bandung Branch Office Buah Batu 3 both partially and simultaneously. The object of research in this report is KPR customers at Bank BSI Sub Branch Office Bandung Buah Batu 3. The type of research is quantitative associative with primary data types and uses data collection techniques in the form of observations, interviews, questionnaires and literature studies. While the sampling technique is non-probability sampling with purposive sampling. The population is all KPR financing customers at BSI Bandung Buah Batu 3 Sub-Branch Office, totaling 87 people with a sample of 47 people. The results showed that there was a significant influence between service quality on customer loyalty in mortgage financing at BSI KCP Bandung Buah Batu 3 is 60,7% with t test results where the value of tcount> ttable (8.331 > 2,412),), that there was a significant influence between customer satisfaction and customer loyalty. KPR financing at BSI KCP Bandung Buah Batu 3 is 39,5% with t test results where the value of tcount> ttable (5,425 > 2,412), and simultaneously there is a significant influence between service quality and customer satisfaction on customer loyalty in mortgage financing at BSI KCP Bandung Buah Batu 3 is 62,2% with the results of the F test where the value of Fcount > Ftable (36,144 > 2,42).
Zakat Service Quality, Literacy, and Legal Awareness : Effects on Payment Decisions and Welfare in Jawa Barat Ahmad Nurkamali; Putri Zafira Ruhliandini; Abdul Hakim; Jelita Syalsabila
Jurnal Maps (Manajemen Perbankan Syariah) Vol. 9 No. 2 (2026)
Publisher : Masoem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/maps.v9i2.1891

Abstract

The potential for zakat in Jawa Barat in 2024 is Rp 26.6 trillion, which is a very large potential. However, the collection of zakat funds managed by zakat administrators under the BAZNAS regulator in the same year was only able to collect zakat, infaq, and sadaqah amounting to 1.9 trillion rupiah, or 7.1 percent of the existing zakat potential. Based on several pieces of literature, factors influencing the low decision-making of zakat payers are the low quality of amilin services, lack of zakatt literacy,and muzakkis legal awareness, which is still not optimal. The decisions of the zakat payer (muzakki) to pay zakat greatly influences the well-being of the recipients (mustahiq). This study aims to determine the influence of amilin service quality, zakat literacy, and legal awareness on muzakki's decision to pay zakat and the welfare of mustahiq. This research method uses a quantitative research type. The research subjects are zakaat payer (muzakki) and zakatrecipient (mustahiq) from the-Muslim community at BAZNAS city and district offices in Jawa Barat. The type of datta used is primary data, with data collection technique using questionaire distributed,to 100 respondentts in six cities in Jawa Barat. The data analysiss techniq uses the SEM-PLS method. The conclusion of this study successfully prove that the service quallity variable of amilin has a significant posittive effects on the variable of muzakkis decision to pay zakat.  It was proven that the variables of zakat, literacy and legal awareness have a significant positive influences onthe variable-of muzakki's decision to pay zakat.  For the decision variables of the zakat payer (muzakki) paying zakat, it is proven to have a significantly positive effect on the welfare variable. The services qualitty variabel 'amilin'  has a positiive but insignificant effect on welfare. Thevariable of zakat literacy was proven to have a neghative and insingificant effects on the variable of welfare. The variable of legal awareness has been proven to have a positive and significants effects on the variable of well-being.
Pelatihan Tenaga Medis melalui Aplikasi MCU Digital untuk Daya Saing Klinik Mutiara 1 Bekasi Iin Iin; Ahmad Nurkamali; Dewi Kurniasari Kurniasari; Tiara Nurhayati Nurhayati
Jurnal AbdiMU (Pengabdian kepada Masyarakat) Vol. 6 No. 1 (2026): Mei
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/abdimu.v6i1.1871

Abstract

Digital transformation in healthcare services has become a strategic requirement for clinics to improve service quality and competitiveness. One service that requires integrated management is Medical Check Up (MCU), as it involves multiple service units and produces sensitive medical record data. Klinik Mutiara 1 Kota Bekasi previously managed MCU services using manual and fragmented procedures, resulting in low service efficiency and delays in report generation. This community service program aims to enhance the competence of medical personnel and administrative staff through training and mentoring in the use of a digital MCU application. The methods applied include partner needs analysis, system development and deployment, and intensive assistance conducted over eight weeks. The results indicate that all medical personnel and staff are able to operate the digital MCU application according to their respective roles. The implementation of the system improves the efficiency of MCU service workflows, ensures more orderly management of medical record data, and accelerates the reporting process. These findings demonstrate that IPTEKS-based training and digital system implementation play an important role in improving service quality and strengthening clinic competitiveness.
Co-Authors Abdul Hakim Dadang Dimyati Dewi Kurniasari Kurniasari Iin Iin Jelita Syalsabila Malik Akbar Putri Zafira Ruhliandini Tiara Nurhayati Nurhayati Yuli Indriyani