Syifa Pramudita Faddila
Universitas Singaperbangsa Karawang

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MODEL E-CUSTOMER LOYALTY PADA GENERASI Z PENGGUNA SHOPEEPAY Syifa Pramudita Faddila; Hartelina Hartelina; Sonny Hersona
JURNAL LENTERA BISNIS Vol 12, No 1 (2023): JURNAL LENTERA BISNIS, Januari 2023
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v12i1.896

Abstract

Generation Z online shopping behavior trends tend to want convenience, practicality, and safety. The presence of a digital wallet introduces the public to a non-cash payment method that is practical, fast and profitable. In 2022 as many as 74% have used a digital wallet. This competition caused ShopeePay's position as a digital wallet provider to experience a decline with the presence of other digital wallets. The purpose of this research is to determine the effect of e-service quality on e-customer loyalty mediated by e-customer satisfaction variables in Generation Z who use ShopeePay. The population that the researchers determined were Buana Perjuangan Karawang University students in the Management study program class of 2019 to 2021 who were born in 1997-2012 (Generation Z) and 166 ShopeePay users, while the sample used was 117 students who were analyzed using the PLS SEM (Structural) method. Equation Model) with Partial Least Square basis. The results that the researchers got confirmed that e-service quality has an effect on e-customer loyalty through e-customer satisfaction, e-service quality has no direct effect on e-customer loyalty, e-customer satisfaction has an effect on e-customer loyalty, and e -service quality affects e-customer satisfaction. Key words: e-Customer Loyalty, e-Service Quality, e-Customer Satisfaction, Gen Z, ShopeePay
Product quality and price in deciding to repurchase rice Batang Girl Hartelina Hartelina; Syifa Pramudita Faddila; Yanu Prasetyo; Thuwi Wulakrisna
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243685

Abstract

Karawang Rice Agent is one of the rice producing villages in Sentra Bizhub, BLOK B2 Teluk Jambe Timur, Karawang. There are various types of rice produced, such as hybrid rice, virgin rice, jasmine rice and so on. Apart from that, the rice produced by Jaya Makmur Village is not consumed by the community itself, some is also sold in various sub-districts and districts. The aim of this studyto determine the relationship between product quality and price on interest in buying rice at the Batang Girl rice agent in Karawang, with customer satisfaction as the intervention variable. A nonprobability sampling technique was used in this research, where 60 Karawang rice agent consumers were selected as samples. Testing was carried out using validity, reliability, mediation and hypothesis testing tools with the help of the WarPPL version 3.0 program. Hypothesis test results show that product quality (X1) has a significant positive effect on customer satisfaction (Z), with a path coefficient of 0.93. Apart from that, the R-Square of 0.87 shows that product quality has a large influence of 87% on customer satisfaction. Furthermore, the results of the hypothesis test show that price (X2) also has a significant positive effect on customer satisfaction (Z), with a path coefficient of 0.83. An R-Square of 0.78 indicates that price has a large influence of 78% on customer satisfaction. Furthermore, the results of hypothesis testing show that customer satisfaction (Z) has a significant positive effect on repurchase intention, with a path coefficient of 0.98. An R-Square of 0.97 indicates that customer satisfaction has a very large influence of 97% on repurchase intention. Based on these findings, it can be concluded that product quality and price have a significant effect on customer satisfaction which in turn has an impact on repurchase intention. The implications of these findings reflect the importance of maintaining product quality and setting appropriate prices in an effort to increase customer satisfaction, which in turn can increase repeat purchase intention. By further understanding these dynamics, Batang Girl rice agents in Karawang can optimize their marketing strategies to achieve long-term success in a competitive market.