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All Journal Ilmu Administrasi Publik Journal of Regional Public Administration
Rizkiya Sriwahyuni
Universitas Muhammadiyah Sukabumi
Economics, Econometrics & Finance Social Sciences Other

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Effectiveness of the Integrated Service and Referral System in Handling Social Welfare Problems of the Poor Rizkiya Sriwahyuni; Tuah Nur; Yana Fajar FY Basori
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.47406

Abstract

The Sukabumi City Integrated Referral Service System (SLRT) is a program implemented in 2013 to help identify the poor and vulnerable to poverty. Providing information on various social protection and poverty reduction programs to the community. The purpose of this research is to find out how effective the Integrated Service and Referral System is in handling the social welfare problems of the poor in Sukabumi City. This research uses Campbell's theory. This research method uses qualitative methods. Data collection techniques were observation, interviewing, and documentation. Data validation methods used technical triangulation and source triangulation. The data analysis used was from Miles and Huberman, with data reduction, data presentation, and conclusion drawing. The results of this study indicate that the SLRT has been running in accordance with the stipulated law; its implementation has been quite effective in reducing poverty, but outreach to all the people of Sukabumi City is still uneven, and the socialization carried out is still lacking, both offline and online using social media, so that many people are not aware of the SLRT. The SLRT must improve its implementation in accordance with the SLRT General Implementation Guidelines No. 25 of 2017 so that it is more effective.
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Tuah Nur; Rizkiya Sriwahyuni; Rismawati Agusti; Ayu Andriani
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
Co-Authors Ayu Andriani Rismawati Agusti Tuah Nur Yana Fajar FY. Basori