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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Regional Public Administration
Ayu Andriani
Universitas Muhammadiyah Sukabumi
Decision Sciences, Operations Research & Management Social Sciences

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Efektivitas Pelayanan Publik Berbasis Aplikasi Layanan Moci Legit Di Dinas Kependudukan Dan Pencatatan Sipil Kota Sukabumi Ayu Andriani; Ike Rachmawati; Tuah Nur
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4368

Abstract

In today's digital era, every public service provider is required to provide services more quickly to provide satisfaction for the community as service recipients. Therefore, Sukabumi City Disdukcapil has innovated services from offline to online through the Moci Legit Service application, this is done to provide convenience to the community so that the service process is more effective and efficient, but in its implementation there are several phenomena of problems found, namely: 1.not yet optimal socialization carried out, 2.the application system often experiences trouble, 3. inaccuracy of document completion, 4.there is no complaint feature in the application. This study aims to determine how the effectiveness of public services based on the legitimate moci service application at the Population and Civil Registration Office of Sukabumi City. The theory used in this study is the effectiveness theory from Gibson and Steers which includes 5 dimensions: productivity, quality, efficiency, flexibility, and satisfaction. The method used in this research is descriptive qualitative. The results of this study indicate that the dimensions of productivity, quality, efficiency, and satisfaction are considered not fully effective because there are things that need to be improved to be more optimal. While the flexibility dimension is considered to have been running effectively.
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Tuah Nur; Rizkiya Sriwahyuni; Rismawati Agusti; Ayu Andriani
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
Co-Authors IKE RACHMAWATI Rismawati Agusti Rizkiya Sriwahyuni Tuah Nur