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All Journal Jurnal Pariwisata Vokasi
Michael Prana Yoga Siahaan
Akademi Pariwisata NHI Bandung
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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KOMPETENSI KARYAWAN BUTLER DI PADMA HOTEL BANDUNG Antonius Iskandar; Michael Prana Yoga Siahaan
JURNAL PARIWISATA VOKASI Vol 4 No 1 (2023): Jurnal Pariwisata Vokasi
Publisher : Akademi Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60038/jpv.v4i1.58

Abstract

This study aimed to identify and analyzed the state of Competence For Butler Service At Padma Hotel Bandung. This research was conducted at Padma Hotel Bandung with a population of as many as 1 Front Office Manager and 11 Butler Section. The method used is descriptive analysis method using continum analysis. The result of this study are as follows : 1) The state of Butler Knowledge at Padma Hotel Bandung it is Good categories, with an average score of 262,00; 2) The state of Skill it is Good categories, with an average score of 203,00; 3) The state of Attitude it is Average categories, with an average score of 221,00. The Result of analysis are as follows: 1) Knowledge it is Fair categories; 2) Komitmen it is Fine categories; 3) Bentuk Pelaksanaan Mengikat is Fair categories; 4) Perananan Seluruh Unsur is Fine categories; 5) Penyempurnaan is Fair categories; 6) Pendokumentasian is Fair categories. The conclusion of this study is shown to identify and analyzed implementation of Standard Operating Procedures For Waiters Service At Feast Restaurant Sheraton Bandung Hotel & Towers.
Co-Authors Antonius Iskandar