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All Journal Tibuana : Journal of Applied Industrial Engineering
Mutiara Mei Susanti
Universitas Pembangunan Nasional "Veteran" Jawa Timur, Surabaya, Indonesia

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Analysis of Photocopy Service Queue System in “Sustainable Photocopy” Using The FIFO Queue Method Wira Yudha Nuswantoro; Erwan Adi Saputro; Mutiara Mei Susanti; Yekti Condro Winursito; Hafid Syaifullah
Tibuana Vol 6 No 2 (2023): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.6.2.7406.98-103

Abstract

Photocopying services are services that are always sought by students, students, teachers, lecturers, and even office people for the need to duplicate school assignments, theses, document files, etc. "Sustainable" Photocopy Services are rarely empty of customers. And for a certain time, there are a lot of customers from "Sustainable" Photocopies. With this research, we can find out whether the queuing system at Sustainable Photocopy Services is optimal, and with the analysis of this queuing system by calculating the queuing formula it can be seen the call arrival rate, employee utility level, the average number of customers to be served, the number of customers in the system, the number of customers in the queue, the average time in the queue, the average time in the system, and the probability of waiting.
Co-Authors Erwan Adi Saputro Hafid Syaifullah Wira Yudha Nuswantoro Yekti Condro Winursito