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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Inovasi Ilmu Sosial dan Politik Musamus Journal of Public Administration Sewagati: Jurnal Pengabdian Masyarakat Indonesia Safari : Jurnal Pengabdian Masyarakat Indonesia Mandala of Health : A Scientific Journal Medical and Health Journal Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Ardhi: Jurnal Pengabdian dalam Negri Pelayanan Unggulan: Jurnal Pengabdian Masyarakat Terapan Pemberdayaan Masyarakat: Jurnal Aksi Sosial
Rahmat Nurjaman
Universitas Cenderawasih, Jayapura – Papua
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Meningkatkan Pra-Sarana Informasi Di Kampung Holmafen Distrik Sarmi Timur Henderina Morin; Alienra Davry Nanda Kadun MT; Rahmat Nurjaman
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Vol. 2 No. 2 (2023): juni : Jurnal Hasil Pengabdian Masyarakat Indonesia
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/karunia.v2i2.1296

Abstract

Distribution of information has an integral role in village governance. The village government needs to prioritize information services and management to fulfill the ideas of an informative village. This community service takes place in Holmafen village, East Sarmi district, Sarmi regency. The purpose of this service is to the improve information infrastructure in Holmafen. Holmafen is one of the villages in the East Sarmi district which has the potential to be developed, one of the reasons is due to the tourism potential. The method used in this community service is by making physical infrastructure in the form of village information boards (village and Bamuskam nameplates, village monographs - programs, and village organization boards). In conclusion, this service has helped the community and the village government of Holmafen in providing information infrastructure.
Pelatihan Microsoft Excel Guna Menunjang Tugas Administrasi Perawat Poliklinik Rumah Sakit Dok II Jayapura Alienra Davry Nanda Kadun MT; Rahmat Nurjaman; Dwi Astuti
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 3 No. 4 (2023): Oktober: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/safari.v3i4.893

Abstract

Administration in the healthcare sector needs to prioritize thoroughness, accuracy, and responsiveness. The polyclinics of Jayapura Dok II Hospital play an important role in outpatient care. Nevertheless, these health facilities are still constrained due to the low utilization of technology for administrative functions. This training partnered with Dok II Hospital to improve nurses’ skills in using Microsoft Excel for administrative tasks. Modules designed from the training made in accordance with the nurses’ administrative tasks.
Pelatihan Canva Bagi Siswa SMKS YPKP Sentani Canva Training for YPKP Sentani Vocational Students Rahmat Nurjaman; Alienra Davry Nanda Kadun MT
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 3 No. 2 (2024): Juni: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v3i2.1502

Abstract

The increasingly rapid development of information technology in the current era of globalization cannot be separated from its influence in the world of education. Current developments require the world of education to always adapt to technological developments to improve the quality of education. Office students from SMKS YPKP Sentani are the targets of this service activity. By taking the form of training, it is hoped that students can gain complete knowledge regarding the use of the Canva platform, especially to improve students' skills in using graphic design. Service outputs are in the form of publications in ISSN journals, publications in local news media and service report outputs.
KINERJA PELAYANAN DI RUMAH SAKIT UMUM DAERAH SYEKH YUSUF KABUPATEN GOWA Nurjaman, Rahmat; Saad, Nursan
Medical and Health Journal Vol 3 No 1 (2023): August
Publisher : Fakultas Kedokteran Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.mhj.2023.3.1.9439

Abstract

Masyarakat merupakan pelanggan dari pelayanan publik memiliki kebutuhan dan harapan pada kinerja penyelenggara pelayanan publik yang professional.Tugas Pemerintah Pusat maupun Pemerintahan Daerah memberikan pelayanan publik yang mampu memuaskan masyarakat tertuang dalam Undang-Undang Republik Indonesia Nomor 25 Tahun 2009.Penelitian ini bertujuaan untuk menganalisis dan menggambarkan kinerja pelayanan di Rumah Sakit Umum Daerah Syekh Yusuf Kabupaten Gowa, dan mengetahui faktor faktor yang mempengaruhinya. Penelitian menggunakan desain deskriptif kualitatif. Informan diambil dari penentu kebijakan dan stakeholders dirumah sakit. Instrumen terdiri dari pendekatan wawancara dan dokumentasi. Hasil menunjukkan bahwa kinerja pelayanan dirumah sakit umum daerah Syekh Yusuf Kabupaten Gowa dilihat dari aspek dimensi responsivitas, responsibilitas, dan akuntabilitas secara umum belum mencapai tingkat yang optimal. Faktor faktor yang mempengaruhi belum maksimalnya kinerja pelayanan pada rumah sakit Umum Daerah Syekh Yusuf Kabupaten Gowa meliputi faktor internal organisasi (sumber daya aparatur, kepemimpinan, fasilitas organisasi, dan prosedur kerja) dan Faktor eksternal organisasi (Keuangan Daerah, kemampuan ekonomi masyarakat, dan nilai nilai sosial) tersebut belum memberikan dukungan Yang Optimal karena masih cenderung menampakkan diri sebagai kendala atau tantangan.
Analisis Kualitas Pelayanan Publik (Studi Pada Puskesmas Kampung Harapan Kabupaten Jayapura Papua) Rahmat Nurjaman; Sitti Rukmana Patty
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol. 12 No. 2 (2024): PUBLIKAUMA, DESEMBER 2024
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v12i2.12196

Abstract

Penelitian ini bertujuan untuk mendiskripsikan aspek kualitas pelayanan Publik. Di Puskesmas Kampung Harapan Sentani Timur Kabupaten Jayapura sebagai salah satu Unit Pelaksana Teknis Dinas Kesehatan  yang sudah terakreditasi dan mendapatkan pengakuan dari Pemerintah terhadap standar Pelayanannya. Penelitian ini menggunakan jenis penelitian kuantitatif deskriptif. Instrumen survey yang digunakan dalam penelitian ini berupa sejumlah pertanyaan terstruktur yang disusun dalam kuesioner dan disebarkan pada waktu tertentu. Sampel diambil dengan menggunakan rumus Slovin Mengingat jumlah populasi > 1000, maka nilai presisi yang ditentukan yakni 0,1. Oleh karenanya penghitungan jumlah sampel 95 pasien yang dipilih berdasarkan metode accidental sampling. variabel kualitas pelayanan Publik (bukti fisik, jaminan, daya tanggap, empati dan kehandalan). Dari Hasil penelitian masyarakat pengguna layanan, Sebagian masyarakat  merasa belum puas dengan pelayanan yang diberikan oleh Puskesmas kampung Harapan, sehingga masih harus terus dilakukan Upaya peningkatan karena terbukti dari hasil penelitian pada dimensi bukti fisik dan Jaminan masih ada Masyarakat yang tidak setuju dengan kualitas pelayanan karena sebagian Masyarakat menilai fasilitas polik yang tidak berfungsi dengan baik dan belum memiliki fasilitas yang cukup lengkap Oleh pihak puskesmas. Sedangkan dimensi daya tanggap, empati dan Kehandalan, dinilai pelayanan sudah cukup baik di Puskesmas kampung Harapan kabupaten Jayapura papua.
Analisis Level Partisipasi Masyarakat Dalam Pengelolaan Desa Wisata Tobati Dan Doyo Lama Jayapura Kadun MT, Alienra Davry Nanda; Nurjaman, Rahmat
Musamus Journal of Public Administration Vol 7 No 1 (2024): Oktober 2024
Publisher : Department of State Administration - Musamus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/mjpa.v7i1.6350

Abstract

Manajemen publik mengacu pada pengamalan prinsip efektivitas selebihnya efisiensi terhadap pengelolaan organisasi termasuk pelayanan publik. Perkembangan manajemen publik di bidang pariwisata salah satunya melalui praktek penyelenggaraan Pariwisata Berbasis Masyarakat (PBM) atau desa wisata. Desa wisata Tobati dan Doyo Lama merupakan dua desa wisata berprestasi pemenang Anugerah Desa Wisata Indonesia(ADWI) pada tahun 2022. Penyelenggaraan wisata di Papua berkaitan erat dengan peran masyarakat adat. Tujuan penelitian ini yakni untuk mengidentifikasi level partisipasi menggunakan Tangga Partisipasi Arnstein. Adapun terdapat 8 level partisipasi yang meliputi partisipasi pasif, terapi, informatif, konsultasi, plakasi, kemitraan, delegasi dan kendali penuh. Menggunakan pendekatan kuantitatif dengan metode survey peneliti mengambil sampel sebanyak 80 dari desa Tobati dan 92 dari desa Doyo Lama. Peneliti mengadaptasikan instrumen Idajati et al. dan telah melewati uji validitas korelasi Pearson dan reliabiltas Cronbach Alpha. Teknik analisis yang digunakan yaitu analisis deskriptif yang menghasilkan level partisipasi dominan di Tobati yaitu non-partisipasi sementara di Doyo Lama yaitu tokenisme. Penelitian ini bermanfaat untuk memberikan referensi bagi kajian-kajian mendatang mengenai pengelolaan wisata di kota dan kabupaten Jayapura serta sebagai input bagi pemerintah daerah setempat
Pengaruh Kualitas Pelayanan Terhadap Kepuasan (Studi Pada Poliklinik RSUD Dok II Jayapura) Kadun MT, Alienra Davry Nanda; Nurjaman, Rahmat
JPAP: Jurnal Penelitian Administrasi Publik Vol. 9 No. 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v9i1.9695

Abstract

Health services in Papua face several challenges, especially in service quality. The only and highest referral hospital in the entire Papua region is RSUD Dok II Jayapura. This quantitative research seeks to prove the influence of service quality (X) on patient satisfaction (Y). The research sample comprised 95 patients selected based on the incidental sampling method. Data was analyzed using multiple linear regression techniques to prove the simultaneous and partial influence of service quality variables (physical evidence, guarantee, responsiveness, empathy, and reliability) on satisfaction. Before the regression test, a classical assumption test was carried out to test the data's normality, multicollinearity, and heteroscedasticity. The research results explain the significant simultaneous influence of service quality on satisfaction. Partially, the variables empathy (X4) and reliability (X5) have a substantial effect on satisfaction (Y). Meanwhile, the variables physical evidence (X1), guarantee (X2), and responsiveness (X3) were found not to influence satisfaction (Y).
Factors Affecting Community Participation In The Doyo Lama And Tobati Tourism Villages Kadun MT, Alienra Davry Nanda; Nurjaman, Rahmat
JPAP: Jurnal Penelitian Administrasi Publik Vol. 10 No. 2 (2024): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v10i2.11887

Abstract

The practice of tourism villages in Indonesia applies the principle of Community Based Tourism. This study occurred in Tobati and Doyo Lama tourist villages in Jayapura, Papua. Notably, these two villages won the Indonesian Tourism Village Award in 2022. The purpose of this study is to describe community participation in tourism management in Jayapura. In general, tourism in Papua is located on customary land; therefore, its management is dominated by customary structures. Researchers want to provide a complete picture of the factors influencing community participation. The study aimed to examine the influence of the variables of economic benefits (X1), tourism resources (X2), social capital (X3), community influence (X4), and mechanisms and policies (X5) on community participation (Y). The study refers to instruments tested by Mai et al.. Using a multiple linear regression model, the researcher wanted to demonstrate the simultaneous and partial influence of variable X. The results of the study showed a significant simultaneous influence of the five factors (X1, X2, X3, X4, X5) on participation (Y). However, different partial influences were found in the two villages. In Tobati, tourism resources were the only variable that had a significant influence, while in Doyo Lama, tourism resources, social capital, and community influence significantly influenced participation. The findings at both sites showed variables with no influence, variables with a positive influence, and variables with a negative influence. Tourism managers in Tobati and Doyo Lama villages need to pay attention to the participation aspect in managing their tourism.
Penguatan Peran Administrasi dalam Mendorong Partisipasi Masyarakat pada Kegiatan Kerja Bakti di Kampung Nendali Rahmat Nurjaman
Pemberdayaan Masyarakat : Jurnal Aksi Sosial Vol. 2 No. 2 (2025): Juni : Pemberdayaan Masyarakat : Jurnal Aksi Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aksisosial.v2i2.1511

Abstract

This community service activity aims to strengthen the role of administration in increasing community participation in community service activities in Nendali Village, East Sentani District, Jayapura Regency. So far, community activities in the village have been carried out informally without an orderly administration system, making it difficult to evaluate and sustain activities. Through a participatory approach, this activity invites residents to be directly involved in community service to clean the environment and participate in discussion sessions on the importance of simple recording in social activities. The results of the activity show an increase in community awareness of the importance of administration, marked by the use of attendance lists, meeting minutes, and activity documentation. In addition, this activity also encourages a more organized and transparent spirit of mutual cooperation. Analysis of community involvement shows that administration has a significant influence in forming a sense of responsibility and social accountability at the community level. The challenges faced include limited time for residents and understanding of administration, but can be overcome through a practical and educational approach. This activity has positive implications and can be replicated in other villages with similar conditions.
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK PADA UPTD PUSKEMAS SENTANI KOTA Nurjaman, Rahmat; Songubun, Starla Lorenza
Mandala Of Health Vol 17 No 2 (2024): Mandala of Health: a Scientific Journal
Publisher : Fakultas Kedokteran Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.mandala.2024.17.2.13181

Abstract

This research aims to determine and analyze the Community Satisfaction Index with Public Services at the Sentani City Health Center UPTD. This research is a type of descriptive research that uses Community Satisfaction Index (IKM) analysis. The population used in this research is all people who are receiving services at the Sentani City Community Health Center. The sample will be taken as many as 100 people from service users in April and May using a sampling technique, namely the Non-Probability sampling technique with accidental sampling type. Data collection techniques use observation, documentation and questionnaires. Processing and analyzing research data uses the Descriptive Statistical Analysis method. The results of research on the Community Satisfaction Index with Public Services at the UPTD Puskesmas Sentani Kota, based on the guidelines of the Regulation of the Minister for Empowerment of State Apparatus and Indonesian Bureaucratic Reform Number 14 of 2017 concerning guidelines for compiling Community Satisfaction Surveys have gone well. Where the results of the Community Satisfaction Index are obtained are seen from 9 indicators with IKM conversion value= ∑Weighted NRR × 25 (Conversion Value 3.271 × 25 = 81.79 with service quality "GOOD". Based on indicators of community satisfaction with services at the Sentani City Community Health Center, it was found that the highest indicator for having the highest IKM was Facilities and Infrastructure=3, 54 conversion value 88.50 "A" weight value in the "Very Good" category. Meanwhile, the lowest indicator value is Completion Time = 3.01 with a conversion value of 75.25 "C" weight value in the "Not Good" category.
Co-Authors Alienra Davry Nanda Kadun MT Dwi ASTUTI Henderina Morin Latif Karim Nunes, Mariano Saad, Nursan Sitti Rukmana Patty Songubun, Starla Lorenza