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All Journal The International Journal of Politics and Sociology Research Jurnal Indonesia Sosial Teknologi
Sangkala Sangkala
Universitas Hasanuddin, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Knowledge collecting and donating in public service innovation at Hasanuddin University M NATSIR; Sangkala Sangkala; Muhammad Yunus
The International Journal of Politics and Sociology Research Vol. 11 No. 2 (2023): September: Law, Politic and Sosiology
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijopsor.v11i2.119

Abstract

The urgency of research on the effect of knowledge collecting and donating on innovative work behavior is due to the fact that innovative work behaviors play an important role in employee innovation in organizations. This study aims to examine the effect of knowledge collecting and donating on innovative work behavior. Quantitative methods are used to test knowledge collecting and donating on innovative work behavior. The research location is at Hasanuddin University, Makassar City. The population in this study were all employees at the Hasanuddin University Finance Bureau with status as state civil servants. Primary data collection by distributing questionnaires. The data analysis technique uses multiple linear regression analysis. The research findings show that knowledge collecting and knowledge donating have a positive and significant effect both partially and simultaneously on innovative work behavior. The research contribution highlights the importance of knowledge collecting and knowledge donating in public service innovation to develop innovative work behavior. The limitation of this research is only to explore the subjective perceptions of innovating work behavior. Research originality, there is no comprehensive research that assesses knowledge collecting and donating on innovative work behavior.
Responsiveness of the Investment Office and One-Stop Integrated Services of East Luwu Regency in the Service of Trade Business Licenses Joyakin Damanik; Sangkala Sangkala; Agus Santosa
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 9 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i9.1381

Abstract

The responsiveness of the Trading Business License (SIUP) licensing service provider is very important to create a pleasant and excellent licensing service system. Simplification of the number and types of licensing and non-licensing has been carried out, from 142 types to 34 types. Through the online system, it is easier for applicants to register and monitor the flow of permits and can speed up the licensing process time, one day service. The Department of Investment and One Stop Integrated Services (DPMPTSP) has made various efforts to increase the responsiveness of SIUP services, but based on preliminary research conducted by researchers, it shows that the level of responsiveness of the East Luwu Regency DPMPTSP is still not optimal, being in the "sufficient" category. This research aims to analyze the level of responsiveness and factors that hinder the responsiveness of SIUP services in DPMPTSP East Luwu Regency. The research used a descriptive quantitative approach, with a questionnaire instrument to collect data from 100 respondents from a population of 1,342 people. The sample taker used a simple random sampling technique. Data processing using SPSS version 22, was then analyzed using Weight Means Score (WMS). The level of responsiveness of DPMDPTSP East Luwu Regency in SIUP services, an average of 3.41 (fair) indicates that responsiveness is not optimal, especially in terms of speed of service, timeliness of service, and response to every applicant's complaint as stated by Zeithaml et al (1990) that Daya Responsiveness is the willingness and readiness to help provide immediate service, such as punctuality of service, responding to every applicant, service quickly, precisely and carefully.
Co-Authors Agus Santosa Joyakin Damanik M NATSIR Muhammad Yunus