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PEMBERLAKUAN BALANCE SCORECARD UNTUK MENGUKUR KINERJA PELAYANAN DI KEBUN BINATANG KOTA SURABAYA INDONESIA Septi Rahayu
Akuntansi Vol. 1 No. 1 (2022): Maret : Jurnal Riset Ilmu Akuntansi,
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurnalrisetilmuakuntansi.v1i1.26

Surabaya Zoo which was founded in 1916 experienced the effects of globalization in which the change occur very rapidly. Customer wants and needs (tourists) are constantly changing, science and technology that continues togrow and compatition among businesses pariwisaata an increasingly sharp, forcing the Surabaya Zoo to constantly improve its ability to provide travel services. The purposeof this study is to analyzee in depth how the implementation of the concept of balance scorecard to measure performance of the Surabaya Zoo. The concept of balance scorecard at the Surabaya Zoo includes four persepectives and the persepectives of four each-each have several strategic targets, performance measure and targets to be achieved. The four persepectives are : (1) Financial Persepective targeting strategy : increased surpluses, increased revenue, and cost reduction, performance measure used is the percentage increase in surplus, the precentage change in revenue and decrease costs. (2) Customer Persepective targeting strategies : the speed of service, quality relationship with the customer, the performance measure used is the throughput time, customer retention. (3) Internal Business Process Persepective with strategic objectives : incerased development and product marketing, performance measure used are service error rate, comparisons of the old infrastructure with new ones, the precentage of revenue from new products. (4) Learning and Growth Persepective with strategic objectives : increased employee productivity, increased commitment of personnal, the performance measure used is the percentage of employees who educated and trained, personnal satisfaction.

PEMBERLAKUAN BALANCE SCORECARD UNTUK MENGUKUR KINERJA PELAYANAN DI KEBUN BINATANG KOTA SURABAYA INDONESIA Septi Rahayu
Akuntansi Vol. 1 No. 1 (2022): Maret : Jurnal Riset Ilmu Akuntansi,
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurnalrisetilmuakuntansi.v1i1.26

Surabaya Zoo which was founded in 1916 experienced the effects of globalization in which the change occur very rapidly. Customer wants and needs (tourists) are constantly changing, science and technology that continues togrow and compatition among businesses pariwisaata an increasingly sharp, forcing the Surabaya Zoo to constantly improve its ability to provide travel services. The purposeof this study is to analyzee in depth how the implementation of the concept of balance scorecard to measure performance of the Surabaya Zoo. The concept of balance scorecard at the Surabaya Zoo includes four persepectives and the persepectives of four each-each have several strategic targets, performance measure and targets to be achieved. The four persepectives are : (1) Financial Persepective targeting strategy : increased surpluses, increased revenue, and cost reduction, performance measure used is the percentage increase in surplus, the precentage change in revenue and decrease costs. (2) Customer Persepective targeting strategies : the speed of service, quality relationship with the customer, the performance measure used is the throughput time, customer retention. (3) Internal Business Process Persepective with strategic objectives : incerased development and product marketing, performance measure used are service error rate, comparisons of the old infrastructure with new ones, the precentage of revenue from new products. (4) Learning and Growth Persepective with strategic objectives : increased employee productivity, increased commitment of personnal, the performance measure used is the percentage of employees who educated and trained, personnal satisfaction.

PEMBERLAKUAN BALANCE SCORECARD UNTUK MENGUKUR KINERJA PELAYANAN DI KEBUN BINATANG KOTA SURABAYA INDONESIA Septi Rahayu
Akuntansi Vol. 1 No. 1 (2022): Maret : Jurnal Riset Ilmu Akuntansi,
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurnalrisetilmuakuntansi.v1i1.26

Surabaya Zoo which was founded in 1916 experienced the effects of globalization in which the change occur very rapidly. Customer wants and needs (tourists) are constantly changing, science and technology that continues togrow and compatition among businesses pariwisaata an increasingly sharp, forcing the Surabaya Zoo to constantly improve its ability to provide travel services. The purposeof this study is to analyzee in depth how the implementation of the concept of balance scorecard to measure performance of the Surabaya Zoo. The concept of balance scorecard at the Surabaya Zoo includes four persepectives and the persepectives of four each-each have several strategic targets, performance measure and targets to be achieved. The four persepectives are : (1) Financial Persepective targeting strategy : increased surpluses, increased revenue, and cost reduction, performance measure used is the percentage increase in surplus, the precentage change in revenue and decrease costs. (2) Customer Persepective targeting strategies : the speed of service, quality relationship with the customer, the performance measure used is the throughput time, customer retention. (3) Internal Business Process Persepective with strategic objectives : incerased development and product marketing, performance measure used are service error rate, comparisons of the old infrastructure with new ones, the precentage of revenue from new products. (4) Learning and Growth Persepective with strategic objectives : increased employee productivity, increased commitment of personnal, the performance measure used is the percentage of employees who educated and trained, personnal satisfaction.

KEAKURATAN KODE DIAGNOSIS COVID-19 MEMPENGARUHI KESESUAIAN KLAIM BPJS Septi Rahayu; Warsi Maryati; Agus Trijono
Prosiding Seminar Informasi Kesehatan Nasional 2022 : SIKesNas 2022
Publisher : Fakultas Ilmu Kesehatan Universitas Duta Bangsa Surakarta

Kode diagnosis merupakan petunjuk dan bahan untuk menetapkan pembiayaan dalampelayanan kesehatan pada sistem Jaminan Kesehatan Nasional (JKN). Ketidakakuratan kodediagnosis dapat berdampak pada jumlah pembayaran klaim. Coronavirus Disease 2019 (Covid-19) di RST Slamet Riyadi Surakatra merupakan diagnosis urutan pertama terbanyak pada pasienrawat inap pada tahun 2021 dengan hasil survei pendahuluan 40% kode diagnosis tidak akuratdan 20% kode yang terinput dalam software INA-CBGs tidak sesuai, akan tetapi penelitiantentang kesesuaian kode klaim berdasarkan kode diagnosis covid-19 belum pernah dilakukan.Penelitian ini merupakan penelitian analitik dengan menguji hubungan antara keakuratan kodediagnosis Covid-19 dengan kesesuaian kode klaim BPJS pasien rawat inap. Metode pengumpulandata yang digunakan yaitu observasi dengan menggunakan instrumen lembar analisis keakuratankode diagnosis dan lembar analisis kesesuaian kode klaim. Analisis data kuantitatif menggunakanuji chi-square. Hasil penelitian menunjukan ketidakakuratan kode diagnosis Covid-19 adalahsebesar 12,38% dan ketidaksesuaian kode klaim INA-CBGs sebesar 5,24%. Dari hasilperhitungan yaitu p<0,001 dinyatakan ada hubungan antara keakuratan kode diagnosis Covid-19dengan kesesuaian klaim INACBGs. Kesimpulan dalam penelitian ada hubungan antarakeakuratan kode diagnosis Covid-19 dengan kesesuaian kode klaim. Ketidakakuratan kodedisebakan oleh petugas kurang teliti saat melakukan koding, sehingga akibat dari ketidakakuratankode tersebut berpengaruh pada hasil pengelompokan kode CMG INA-CBGs,

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