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All Journal Transformasi: Journal of Economics and Business Management Neraca Manajemen, Akuntansi, dan Ekonomi
Sri Wahyuni Mega H
Universitas Islam Kadiri
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

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Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan : Studi Pada Instalasi Gizi RSUD Kabupaten Kediri Muhammad Almas Budiaar; Sri Wahyuni Mega H; Nuril Aulia Munawaroh
Transformasi: Journal of Economics and Business Management Vol. 2 No. 4 (2023): December : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v2i4.1159

Abstract

This research aims to explain the significant influence between Organizational Culture and Work Environment on the Performance of Nutrition Installation Employees at Kediri District Hospital. This research data was obtained from the results of respondents' responses (questionnaires), as well as other research results that are relevant to the object under study, in this case primary data from employees of the Kediri District Hospital's Nutrition Installation with a sample of 39 respondents, and using saturated sampling as a sampling technique. , where the entire population is sampled. The analysis used in this research is multiple linear regression analysis using the SPSS 25.00 program. The results of this research showed that the Organizational Culture variable obtained a tcount value of 3.715 > ttable 1.688, so the Organizational Culture variable partially influenced Employee Performance, then the Work Environment variable obtained a tcount value of 2.461 > ttable 1.688, so the Work Environment variable partially influenced Employee Performance. Simultaneously, Organizational Culture and Work Environment influence the Performance of Nutrition Installation Employees at Kediri Regency Regional Hospital with the results of the Fcount test being 70.126>Ftable 3.25. In addition, a coefficient of determination (R2) of 0.796 or 79.6% is obtained. This indicates that the Performance of Installation Employees Nutrition at Kediri District Hospital is influenced by Organizational Culture and Work Environment by 79.6%. Meanwhile, the remainder is influenced by other independent variables which are not included in this research, amounting to 20.4%
PENGARUH CUSTOMER SATISFACTION DAN CORPORATE REPUTATION TERHADAP LOYALITAS PASIEN PADA RUMAH SAKIT BHAYANGKARA KEDIRI Singgih Adhi Akma; Sri Wahyuni Mega H; Lina Saptaria
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 1 No. 11 (2023): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v1i11.698

Abstract

This research aims to determine the influence of customer satisfaction and corporate reputation on patient loyalty at Bhayangkara Kediri Hospital. The variables in this research are Customer Satisfaction (X1), Corporate Reputation (X2), and Patient Loyalty (Y). This research uses quantitative methods using data collection techniques in the form of interviews, observations, literature studies and questionnaires. Meanwhile, the analysis used is validity test, reliability test, classical assumption test, multiple linear regression test, t test and f test and coefficient of determination. Sampling in this study used purposive sampling taking into consideration that there were 70 patients at Bhayangkara Kediri Hospital based on the results of the research conducted. The results of this study used the SPSS 25.0 program using a significant level of 5% or 0.05 with the results (1) The results of the calculation of the t test on the first hypothesis obtained a calculated t value of 6.091 with a significance value of 0.013 <0.05. These results indicate that Ha is accepted and Ho is rejected, meaning that there is an influence between customer satisfaction variables on patient loyalty partially. (2) The results of the calculation of the t test on the second hypothesis obtained a t value of 5.801 with a significance value of 0.047 <0.05. These results indicate that Ha is rejected and Ho is rejected, meaning that there is no effect between corporate reputation variables on patient loyalty partially. (3) The results of calculating the calculated F value in this study amounted to 30.009 and the significance value of F was 0.000 which was <0.05. It can be concluded that Ha is accepted and Ho is rejected, which means that simultaneously customer satisfaction and corporate reputation have a significant effect on patient loyalty at Bhayangkara Hospital Kediri, these results prove that empirically the third hypothesis can be proven.
PENGARUH COSTUMER RELATIONSHIP DAN COSTUMER BONDING TERHADAP LOYALITAS KONSUMEN PADA GRAPARI TELKOMSEL CABANG KEDIRI Dian Anggraini Puspitasari; Sri Wahyuni Mega H; Lina Saptaria
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 1 No. 11 (2023): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v1i11.700

Abstract

This research aims to determine the influence of customer relationships and customer bonding on consumer loyalty at Grapari Telkom Kediri branch. The variables in this research are Customer Relationship (X1), Customer Bonding (X2), and Consumer Loyalty (Y). This research uses quantitative methods using data collection techniques in the form of interviews, observations, literature studies and questionnaires. Meanwhile, the analysis used is validity test, reliability test, classical assumption test, multiple linear regression test, t test and f test and coefficient of determination. Sampling in this study used purposive sampling taking into consideration that there were 222 Grapari Telkom Kediri Branch patients based on the results of the research conducted. The results of this research used the SPSS 25.0 program using a significance level of 5% or 0.05 with results (1) The results of the t test calculation on the first hypothesis obtained a calculated t value of 6.527 with a significance value of 0.007 < 0.05. These results indicate that Ha is accepted and Ho is rejected, meaning that there is a partial influence between the Customer Relationship variable on Consumer Loyalty at Grapari Telkom Kediri Branch. (2) The results of the t test calculation on the second hypothesis obtained a calculated t value of 1.002 with a significance value of 0.023 < 0.05. These results show that Ha is accepted and Ho is rejected, meaning that there is a partial influence between the Customer Bonding variable on Consumer Loyalty at Grapari Telkom Kediri Branch. (3) The calculated F value in this study was 73.199 and the F significance value was 0.000, which was <0.05. It can be concluded that Ha is accepted and Ho is rejected, which means that simultaneously Customer Relationship and Customer Bonding have a significant effect on Consumer Loyalty at Grapari Telkom Kediri Branch. These results prove that empirically the third hypothesis can be proven.
Co-Authors Dian Anggraini Puspitasari Muhammad Almas Budiaar Nuril Aulia Munawaroh Saptaria, Lina Singgih Adhi Akma