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All Journal SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Victor Lumbanraja
Universitas Sumatera Utara
Education Social Sciences Other

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GOVERNMENT GOVERNANCE INNOVATION IN REALIZING SMART VILLAGES BASED ON SOCIAL LITERACY AND EDUCATION: INOVASI TATA KELOLA PEMERINTAH DALAM MEWUJUDKAN DESA CERDAS (SMART VILLAGE) BERBASIS LITERASI SOSIAL DAN PENDIDIKAN Victor Lumbanraja
SOSIOEDUKASI Vol 14 No 2 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i3.5858

Abstract

Advances in digital technology are driving the transformation of governance towards a smart village model. This research aims to explain the form of village government governance innovation in realizing smart villages, analyze the role of social literacy and education in supporting the success of its implementation, and identify challenges and opportunities faced in the village digitalization process. This study uses a qualitative approach with a literature study method that refers to the perspective of public governance and sociology of education. Data sources come from journal articles, books, policy documents, and research reports obtained through databases such as Google Scholar, Scopus, and DOAJ. The data were analyzed thematically and narratively. The results of the study show that village governance innovations include the digitization of public services, the use of online platforms for transparency and participation, and the formation of digital village teams. However, the success of implementation is highly dependent on social literacy and public education, especially in understanding and utilizing technology. The main challenges faced include limited infrastructure, low digital literacy, and program fragmentation between levels of government. This research recommends strengthening community literacy and multi-stakeholder collaboration as the main strategy in building inclusive and sustainable smart villages.
SERVICE QUALITY AT RSUD DR. PIRNGADI MEDAN IN THE CONTEXT OF THE IMPLEMENTATION OF MEDAN CITY REGULATION NUMBER 4 OF 2012 ON THE CITY HEALTH SYSTEM Royandi Simorangkir; Victor Lumbanraja
Indonesian Journal of Social Sciences, Policy and Politics Vol. 4 No. 2 (2026): June 2026, Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v4i2.178

Abstract

This study examines the quality of health services at RSUD Dr. Pirngadi Medan within the framework of the implementation of Medan City Regulation Number 4 of 2012 concerning the City Health System. Using the SERVQUAL model tangibles, reliability, responsiveness, assurance, and empathy this research adopts a qualitative descriptive approach. Data were collected through interviews, observations, and documentation involving hospital management, health personnel, and patients. The findings indicate that service quality has not yet reached an optimal level. Constraints in physical facilities, long waiting times, limited responsiveness, and suboptimal communication remain key issues. Although the regulation has been implemented formally, its effectiveness is hindered by managerial limitations, human resource constraints, and inadequate infrastructure. Strengthening hospital management, improving staff competencies, and enhancing supervision are necessary to improve service quality and policy implementation outcomes
Co-Authors Royandi Simorangkir