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GOVERNMENT GOVERNANCE INNOVATION IN REALIZING SMART VILLAGES BASED ON SOCIAL LITERACY AND EDUCATION: INOVASI TATA KELOLA PEMERINTAH DALAM MEWUJUDKAN DESA CERDAS (SMART VILLAGE) BERBASIS LITERASI SOSIAL DAN PENDIDIKAN Victor Lumbanraja
SOSIOEDUKASI Vol 14 No 2 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i3.5858

Abstract

Advances in digital technology are driving the transformation of governance towards a smart village model. This research aims to explain the form of village government governance innovation in realizing smart villages, analyze the role of social literacy and education in supporting the success of its implementation, and identify challenges and opportunities faced in the village digitalization process. This study uses a qualitative approach with a literature study method that refers to the perspective of public governance and sociology of education. Data sources come from journal articles, books, policy documents, and research reports obtained through databases such as Google Scholar, Scopus, and DOAJ. The data were analyzed thematically and narratively. The results of the study show that village governance innovations include the digitization of public services, the use of online platforms for transparency and participation, and the formation of digital village teams. However, the success of implementation is highly dependent on social literacy and public education, especially in understanding and utilizing technology. The main challenges faced include limited infrastructure, low digital literacy, and program fragmentation between levels of government. This research recommends strengthening community literacy and multi-stakeholder collaboration as the main strategy in building inclusive and sustainable smart villages.
SERVICE QUALITY AT RSUD DR. PIRNGADI MEDAN IN THE CONTEXT OF THE IMPLEMENTATION OF MEDAN CITY REGULATION NUMBER 4 OF 2012 ON THE CITY HEALTH SYSTEM Royandi Simorangkir; Victor Lumbanraja
Indonesian Journal of Social Sciences, Policy and Politics Vol. 4 No. 2 (2026): June 2026, Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v4i2.178

Abstract

This study examines the quality of health services at RSUD Dr. Pirngadi Medan within the framework of the implementation of Medan City Regulation Number 4 of 2012 concerning the City Health System. Using the SERVQUAL model tangibles, reliability, responsiveness, assurance, and empathy this research adopts a qualitative descriptive approach. Data were collected through interviews, observations, and documentation involving hospital management, health personnel, and patients. The findings indicate that service quality has not yet reached an optimal level. Constraints in physical facilities, long waiting times, limited responsiveness, and suboptimal communication remain key issues. Although the regulation has been implemented formally, its effectiveness is hindered by managerial limitations, human resource constraints, and inadequate infrastructure. Strengthening hospital management, improving staff competencies, and enhancing supervision are necessary to improve service quality and policy implementation outcomes
Strategy to Improve Digital Literacy in Public Service Delivery in North Sumatra Province Victor Lumbanraja; Februati Trimurti; Wiro Oktavius Ginting
Women, Education, and Social Welfare Vol. 3 No. 1 (2026): January - March 2026 | Women, Education, and Social Welfare
Publisher : WISE Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70211/wesw.v3i1.437

Abstract

This study examines the planning, implementation, and service-quality implications of digital literacy strategies in North Sumatra’s public service delivery. Data were gathered from planning documents, including the Strategic Plan (Renstra), Work Plan (Renja), and the Government Agency Performance Accountability Report (LAKIP) of the Communication and Informatics Agency (Diskominfo), using a qualitative case study methodology. In-depth interviews were also conducted with key officials. The thematic analysis indicates a clear gap between policy planning, program implementation, and service outcomes. Although digital literacy has been incorporated into regional planning documents, its implementation is constrained by limited technical capacity among civil servants and the public, uneven program coverage, and the absence of legally binding cross-sectoral regulations. As a result, digital public service applications have not yet fully improved public engagement, service efficiency, and information transparency, particularly among vulnerable groups and rural communities. This study does not go into great detail about the role of national initiatives and private sector partners because it is restricted to provincial policy. However, in order to guarantee that digital literacy actually becomes a cornerstone of bureaucratic reform and inclusive public service delivery, the findings provide unique value in the form of a thorough understanding of the necessity of regional regulations, a critical competency-based literacy curriculum, behavior change based evaluation, and a multi-stakeholder collaborative ecosystem
Analisis Kolaborasi Pemerintah Pusat dan Daerah dalam Penanganan Banjir melalui Sistem Drainase di Kota Medan Meiyolanda Sormin; Victor Lumbanraja
Jurnal Ilmiah Multidisiplin Ilmu Vol. 3 No. 4 (2026): Agustus : Jurnal Ilmiah Multidisiplin Ilmu (JIMI)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/ve08f376

Abstract

Flooding is a problem that continues to occur in Medan City due to suboptimal drainage conditions, river sedimentation, massive development, and reduced water catchment land. Flood management cannot be carried out by one agency alone because it involves the authority of the central government, provincial governments, and city governments. Therefore, collaboration between governments is needed in handling floods through drainage systems. However, in its implementation, various obstacles are still found, such as weak coordination, differences in priorities between agencies, and the absence of a strongly integrated collaboration mechanism. This study aims to analyze the collaboration of the central and regional governments in handling floods through the drainage system in Medan City and to find out the factors that hinder this collaboration.   This study uses the collaborative governance theory of Ansell and Gash (2008) with indicators of initial conditions, facilitative leadership, institutional design, and collaborative processes. The research method used is a qualitative method. The data collection technique was carried out through interviews, observations, and documentation with informants from the Medan City Water Resources, Highways, and Construction Development, the Public Works and Spatial Planning Office of North Sumatra Province, the Sumatra II River Area Center, and flood-affected communities.   The results of the study show that collaboration between agencies has basically run through formal and informal communication, division of tasks according to authority, and the implementation of river and drainage normalization. The collaboration also resulted in several initial achievements, such as increasing water holding capacity and faster inundation in some areas. However, collaboration has not run optimally due to the absence of a joint Standard Operating Procedure (SOP) and Decree (SK), personnel change, weak documentation and knowledge transfer, differences in priorities between agencies, and low community participation. In addition, the results of flood management have not been fully felt by the community because floods still occur during heavy rains. Therefore, institutional strengthening, coordination, and community participation are needed so that collaboration in flood management can run more effectively and sustainably.