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All Journal Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK)
Wenny Desty Febrian
Universiti Malaysia Terengganu
Humanities Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences

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MARKETING ANALYSIS AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY GLOBAL COMPETITION ERA Indra Sani; Wenny Desty Febrian
Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) Vol 3 No 2 (2023): Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK)
Publisher : Fakultas Bisnis dan Ilmu Sosial Universitas Dian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59832/jpmk.v3i2.204

Abstract

This scientific paper aims to provide an overview of existing scientific papers from a researcher's perspective. The method used as a discussion uses a graphic style of writing. Analysts collect necessary data from additional sources before the data can be properly analyzed and finalized. Information for the study will be collected using incremental data collection methods. Additional details are gleaned from books, articles, research papers, lecture notes, and the Internet. As part of the literature review, relevant scientific papers were selected, researched, and revised. The variables described in the Results and Discussion provide answers that are consistent with the purpose of this dissertation, which is an explanation by providing perspective, and then other variables that can be used as features, research subjects, and research outcome models. Continue. the findings in previous articles on marketing relate to customer loyalty Likewise, customer satisfaction is also related, several international articles sourced from Scopus publications, ScienceDirect, have very diverse influences between variables. The novelty in this scientific work is that variables have never been studied in marine transportation service companies.
Co-Authors Indra Sani