Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL EKONOMI SAKTI (JES)
Ajeng Karunia Ramadhani
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH RELIABILITY, RESPONSIVENESS, SECURITY AND SAFETY TERHADAP SATISFACTION NASABAH BANK SYARIAH INDONESIA PADA MASYARAKAT SOLO RAYA Novia Mayasari; Meilana Widyaningsih; Ajeng Karunia Ramadhani
Jurnal Ekonomi Sakti Vol 12 No 2 (2023)
Publisher : LPPM - STIE SAKTI ALAM KERINCI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36272/jes.v12i2.242

Abstract

This study aims to determine the effect of reliability, responsiveness, security and safety onsatisfaction at Bank Syariah Indonesia. This study used primary data and analyzed using quantitativemethods with statistical t tests. The population is part of the customers of Bank Syariah IndonesiaSolo Raya with a sample of 100 respondents. Based on the results of the analysis obtained,conclusions can be drawn based on the t-test for the reliability variable (X1) the value of t count is3,587 > t table 1,900 with a significant level of 0.001 <0.05 meaning, there is a significant influencebetween the reliability variable on satisfaction. Meanwhile, the variable perception of responsiveness(X2) has no effect on satisfaction because it has a significant value of 0.114 > 0.05 or a t-count valueof 1.596 < t-table 1.900 so H0 is accepted. And the variable perception of security and safety (X3)has an effect on satisfaction in this study because it has a significant value of 0.000 <0.05 or a t-countvalue of 5.683 > t-table 1.900 so H0 is rejected. Based on the f-test, there is a count of 214,419 with asig f value of 0.00 <0.05, then H0 is rejected, H1 is accepted. This means that simultaneouslyreliability (X1), responsiveness (X2), security and safety (X3) have a significant influence onsatisfaction (Y).
Co-Authors Meilana Widyaningsih Novia Mayasari