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All Journal Jurnal Ilmiah Wahana Pendidikan
Putri Mega Pratiwi
Universitas Trisakti
Religion Education Social Sciences Other

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ANALISIS PRAKTIK MANAJEMEN KUALITAS TOTAL TERHADAP KINERJA OPERASIONAL RUMAH SAKIT SWASTA Putri Mega Pratiwi; Wahyuningsih Wahyuningsih
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 18 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8321935

Abstract

This study aims to determine the effect of total quality management (TQM) practices on the operational performance of private hospitals. In collecting data, this research uses a sample of medical employees who work in private hospitals. The sample used was 204 respondents. The data analysis technique uses Structural Equation Modeling (SEM) with the help of the AMOS computer program. The results of this study indicate that total quality management (TQM) practices have a positive effect on operational performance
Co-Authors Wahyuningsih Wahyuningsih