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All Journal Jurnal Ilmiah Wahana Pendidikan
Reva Vebria Oliviana
Universitas Trisakti
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Anteseden dari E-Commerce User Satisfaction Reva Vebria Oliviana
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 18 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8324742

Abstract

The purpose of this study is to analyze the effect of quality system, information system, service and product quality, and delivery service have a positive effect on e-commerce user satisfaction. The sampling method used is purposive sampling with a sample 200 respondents who are users of e-commerce applications such as Shopee. The results of this study statethere is a positive effect on the quality of system, information, delivery service, and services on e-commerce user satisfaction, and product quality have no effect with e-commerce user satisfaction.
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