Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal PUBLIKA : Jurnal Ilmu Administrasi Publik Journal Publicuho
Oktarizka Reviandani
Universitas Pembangunan Nasional "Veteran" Jawa Timur
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Kualitas Pelayanan Program Jemput Bola Terpadu Oleh Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sidoarjo Reza Marfiati; Oktarizka Reviandani
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 2 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.13533

Abstract

The state's efforts to meet the basic needs of its citizens are through public services. Where the position of state officials as service providers must be oriented towards optimal service and community satisfaction is a priority. One of the efforts made by Dispendukcapil district. Sidoarjo, namely through the Integrated Pick Up Football program. Integrated Ball Pick-up is a population administration service that is carried out by visiting the location you want to go to. This program aims to encourage regional innovation in providing services, especially for communities who are constrained by distance in managing population administration. This research aims to determine the quality of service from the Integrated Ball Pick-up program implemented by the Sidoarjo Regency Population and Civil Registration Service. The results of this research show that the quality of service from the Integrated Pick-up and Ball program is quite good and effective in helping the community to manage population administration. Based on the Tangible dimension, it proves that people feel the service is easy and effective, the Reability dimension proves that the service provided is swift and efficient, the responsiveness dimension proves the responsiveness of officers in solving community problems, the assurance dimension proves a guarantee of the authenticity and security of community population data, and the empathy dimension proves The existence of a community satisfaction survey provides the community with the opportunity to provide an explanation of the performance of officers in providing services so that good communication can be established between officers and the community.
IMPLEMENTASI PELAYANAN KIA MELALUI WEBSITE KLAMPID NEW GENERATION DI KELURAHAN MEDOKAN AYU KOTA SURABAYA Tesalonika Devvany Nugroho; Oktarizka Reviandani
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.312

Abstract

Identity is a constitutional right for all Indonesian citizens. The issuance of citizens who aren’t in 17 years old is carried out by Dinas Kependudukan dan Pencatatan Sipil by supporting the publication of Kartu Identitas Anak as for the citizens who haven’t in age 17 years old to get their KTP-El. This regulation is supported by Peraturan Daerah Kota Surabaya Nomor 6 Tahun 2019 Pasal 1 Ayat 20 about Kartu Identitas Anak the official identity for children under 17 years old. This research uses descriptive qualitative research methods. The results of this research are the application of the Klampid New Generation website in issuing Kartu Identitas Anak in Kelurahan Medokan Ayu which is presentable but still requires improvements in aspects through telecommunications, services and human resources.
Co-Authors Reza Marfiati Tesalonika Devvany Nugroho