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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management International Journal of Advanced Multidisciplinary Greenation International Journal of Economics and Accounting
Osrita Hapsara
Batanghari University, Jambi, Indonesia
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Influence of Organizational Culture and Leadership Style on Employee Performance With Social Interaction as an Intervening Variabel at PT. Bank Pembangunan Daerah Jambi Zulfikar Zulfikar; Osrita Hapsara; Ali Akbar
Dinasti International Journal of Management Science Vol. 5 No. 1 (2023): Dinasti International Journal of Management Science (September - October 2023)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i1.2028

Abstract

The purpose of this study was to describe organizational culture, leadership style, social interaction and employee performance at PT Bank Pembangunan Daerah Jambi, then to analyze the influence of organizational culture and leadership style on social interaction, analyze the influence of organizational culture and leadership style on employee performance, then analyze the influence of social interaction on employee performance, then analyze the influence of organizational culture and leadership style through social interaction on employee performance. This research using descriptive and verification research methods, namely a method for researching a group of people, an object, situation and condition of a system of thought with the aim of creating a description, a systematic picture according to the facts being investigated. The verification research aims to test the hypothesis about the influence of the variables in this study. This research involved 226 employees at PT Bank Pembangunan Daerah Jambi. The sample was 70 respondents based on the Slovin formula with a confidence level of 1%. Data were analyzed using SPSS.22. The results showed that organizational culture was really good, leadership style was in high performance, social interaction and employee performance was also high, that organizational culture and leadership style simultaneously or partially had a positive and significant effect on social interaction, organizational culture and leadership style simultaneously and partial positive and significant effect on employee performance, and social interaction has a positive and significant effect on employee performance at PT Bank Pembangunan Daerah Jambi. To be able to improve customer service, the attitude of appreciating the contribution of each employee, building public trust and becoming a positive role model, and improving the quality of digital services are demands that must be met. If considered in term of management to provide motivation and inspiration, it can be done by applying reward rules to employees who have good performance achievements beyond the targets that have been set and punishing employees who violate the rules.
The Influence of Incentives, Competencies, and Work Facilities on Professionalism With Implications for Employee Performance at the Regional Revenue Office of Tanjung Jabung Barat District Pantun Bukit; Osrita Hapsara; Sri Jahara
Dinasti International Journal of Education Management and Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i4.2462

Abstract

This research aims to analyze the influence of incentives, competencies, and work facilities through professionalism on employee performance at the Regional Revenue Office (Bapenda). The method used in this research is descriptive-verification and quantitative method. Based on the approach, the sample size is determined to be 66 people. This research uses the PLS analysis method. Based on the research results, Incentives (X1), Competencies (X2), and Work Facilities (X3) have a significant simultaneous effect on Professionalism (Y). Furthermore, Incentives (X1), Competencies (X2), and Work Facilities (X3) partially have a significant effect on Professionalism (Y). Incentives (X1), Competencies (X2), and Work Facilities (X3) have a significant simultaneous effect on Employee Performance (Z). Furthermore, Incentives (X1), Competencies (X2), and Work Facilities (X3) partially have a significant effect on Employee Performance (Z). Professionalism (Y) has a significant simultaneous effect on Employee Performance (Z).
The Effect of Discipline and Work Environment on Public Satisfaction Mediated by The Quality of Public Services at The Population and Civil Registration Service of West Tanjung Jabung Regency Nopri Yanto; M. Zahari; Osrita Hapsara
Greenation International Journal of Economics and Accounting Vol. 3 No. 4 (2025): Greenation International Journal of Economics and Accounting (December 2025 - F
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of work discipline and the work environment on public satisfaction, with the quality of public services as a mediating variable at the Population and Civil Registration Office of West Tanjung Jabung Regency. This study used a quantitative approach with a survey method. The population in this study was all 57,405 users of population administration services at the Population and Civil Registration Office of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error rate, resulting in a sample size of 100 respondents. Data collection was carried out through a questionnaire with a Likert scale. The independent variables in this study were work discipline and the work environment, the mediating variable was the quality of public services, and the dependent variable was public satisfaction. Data analysis was performed using path analysis with Partial Least Squares (PLS-SEM) to test the direct and indirect effects between variables. The results showed that work discipline and the work environment had a positive and significant effect on the quality of public services. Furthermore, the quality of public services significantly influenced public satisfaction and was able to mediate the influence of work discipline and the work environment on public satisfaction. These findings confirm that increased public satisfaction can be achieved through improved employee discipline and a supportive work environment, with the quality of public services as a key connecting factor.
The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Umi Masruroh; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

Abstract

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction
The Effect of Work Facilities and Incentives on Employee Performance Mediated by Work Discipline at The Regional Public Drinking Water Company Tirta Mayang, Jambi City Asbiliyah Asbiliyah; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6243

Abstract

This study aims to analyze the effect of work facilities and incentives on employee performance, with work discipline as a mediating variable at the Regional Drinking Water Company (Perumdam) Tirta Mayang in Jambi City. Employee performance is a key factor in improving the quality of public services, particularly in the clean water supply sector. This study used a quantitative approach with a survey method. The study population was all 153 employees of Perumdam Tirta Mayang in Jambi City. The sample size was determined using the Slovin formula with a tolerance of 7.5%, resulting in a sample size of 111 respondents. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work facilities and incentives had a positive and significant effect on work discipline. Work facilities and incentives also had a positive and significant effect on employee performance. Furthermore, work discipline had a positive and significant effect on employee performance and mediated the effect of work facilities and incentives on employee performance. These findings emphasize the importance of providing adequate work facilities and a fair incentive system to improve employee discipline and performance.
The Influence of Work Facilities and Organizational Climate on Employee Performance: The Mediating Role of Work Motivation at The East Jambi District Office Jambi City Juwita Juwita; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7203

Abstract

This study aims to describe the condition of work facilities, organizational climate, work motivation, and employee performance at the East Jambi District Office, Jambi City. It also examines the direct and indirect effects of work facilities and organizational climate, both partially and simultaneously, on work motivation and employee performance, as well as the effect of work motivation on employee performance. To achieve these objectives, the study is supported by relevant theoretical frameworks concerning work facilities, organizational climate, work motivation, and employee performance. In addition, previous studies published in journals and theses were reviewed to provide empirical support for the research. The population consisted of 62 civil servants (ASN) employed at the East Jambi District Office in 2025. Data were analyzed using path analysis, followed by hypothesis testing through the F-test (simultaneous effect) and t-test (partial effect). The results indicate that work facilities and organizational climate jointly explain 74.8% of the variance in work motivation, while the remaining 25.2% is explained by other factors outside the model. Furthermore, work facilities and organizational climate account for 72.1% of the variance in employee performance. Work motivation has a positive and significant effect on employee performance, contributing 60% to its variance, while the remaining 40% is influenced by other variables not examined in this study. The study concludes that work facilities are perceived to be in a good condition, the organizational climate is fairly good, work motivation is moderately high, and employee performance is high. Moreover, work facilities and organizational climate have positive and significant effects, both partially and simultaneously, on work motivation and employee performance. Work motivation also has a positive and significant effect on employee performance.
The Effect of Transformational Leadership and Discipline Through Motivation on Employee Performance at The Telanaipura District Office, Jambi City Sri Wahyuni; Fakhrul Rozi Yamali; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 6 No. 6 (2025): Dinasti International Journal of Management Science (July - August 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i6.5347

Abstract

1) The impact of discipline and transformational leadership on employee motivation is the first goal of this study. 2) How performance of employees is affected by discipline and transformational leadership. 3) How performance of employees is affected by motivation. 4) how performance of employees is affected by transformational leadership and discipline via motivation. In Jambi City, this study was carried out in the Telanaipura District Office. 71 employees made up the sample size. Saturated sampling is the term for this kind of sampling. Data analysis using Partial Least Squares (PLS) with a descriptive and verification technique. Transformational leadership is classified as good, according to the descriptive analysis's findings. Performance of employees, motivation, and discipline are all rated as high. The verification analysis's findings show that employee motivation and performance are significantly impacted by transformational leadership and discipline. Motivation has also been shown to modulate the effects of discipline and transformative leadership on performance of employees, indicating that motivation may have a positive and substantial impact on performance of employees.
The Impact of Discipline and Work Facilities on Motivation and its Impact on The Quality of the General Public Services in the Regional Financial and Asset Agency of West Tanjung Jabung Regency Alik Atiki; M. Zahari; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 1 (2025): Dinasti International Journal of Management Science (September - October 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i1.5439

Abstract

This research objectives to ascertain discipline, work facilities, motivation, and the quality of The general public services at the Regional Finance and Assets Agency of West Tanjung Jabung Regency. It also analyzes the influence of discipline and work facilities on motivation and their impact on the quality of The general public services. This research was conducted at the Regional Finance and Assets Agency of West Tanjung Jabung Regency. The data used in this research were secondary and primary data. The sample size was 86 respondents. This sampling technique is known as saturated sampling. The data analysis method used was a descriptive and verification approach using Partial Least Squares (PLS) data analysis. The results of the descriptive analysis indicate that employee discipline is categorized as high. The work facilities used are in good condition. Employee motivation is categorized as high. The quality of The general public services provided is categorized as good. The results of the verification analysis indicate that discipline and work facilities have a positive and noteworthy impact on employee motivation. Discipline, work facilities, and motivation have a direct, positive and noteworthy impact on the quality of The general public services. Furthermore, motivation has been shown to mediate the influence of discipline and work facilities on the quality of The general public services. Therefore, it can be concluded that improving discipline and providing adequate work facilities can boost employee motivation, ultimately improving the overall quality of The general public services.
The Influence of Democratic Leadership Style and Motivation on Employee Competence and Its Implications For The Quality of Public Services in The Regional Financial and Asset Agency of West Tanjung Jabung Regency Surayya Surayya; M. Zahari; Osrita Hapsara
International Journal of Advanced Multidisciplinary Vol. 4 No. 2 (2025): International Journal of Advanced Multidisciplinary (July - September 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v4i2.1284

Abstract

The purpose of this study is to examine the impact of motivation and democratic leadership style on competency. the impact of motivation and democratic leadership style on public service excellence. how proficiency affects the caliber of public services. the impact on the caliber of public services of democratic leadership and competence-based incentive. The West Tanjung Jabung Regency's Regional Finance and Asset Agency in Indonesia's Jambi Province is where this study was carried out.  Both primary and secondary data were utilized in this investigation.  86 individuals who utilized services at the West Tanjung Jabung Regency's Regional Finance and Asset Agency made up the study's population. A sample of the total population was taken because there were less than 100 people.  Saturated sampling, often known as the census method, was the sample strategy employed.  Descriptive and verification analysis of the data were done using Path Analysis and the Partial Least Squares (PLS) method.  SmartPLS 3.0 software used to help process the data. The study's findings indicated that the democratic leadership style was successfully used. The level of motivation among employees to complete their task was deemed strong. Employee proficiency was rated as high. Likewise, the community's public services were rated as having a high level of quality. According to the study's findings, democratic leadership motivation and style meaningfully and favorably affect the caliber and proficiency of public services.  By using a democratic leadership style, public services may be created with greater quality and staff competency. In a similar vein, strong job motivation maximizes the quality of public services and enhances individual competency. Additionally, it has been demonstrated that a key element affecting service quality is personnel competency.  Additionally, competence functions as a mediating variable, enhancing the impact of motivation and democratic leadership style on the caliber of public services. This suggests that enhancing employee competency can amplify the beneficial effects of both factors in initiatives to raise the caliber of public services.
Co-Authors Ali Akbar Alik Atiki Asbiliyah Asbiliyah Juwita Juwita M. Zahari Nopri Yanto Pantun Bukit Sri Jahara Sri Wahyuni Surayya Surayya Umi Masruroh Yamali, Fahrul Rozi Zulfikar Zulfikar