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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Greenation International Journal of Economics and Accounting
Osrita Hapsara
Batanghari University, Jambi, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Other

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The Influence of Organizational Culture and Leadership Style on Employee Performance With Social Interaction as an Intervening Variabel at PT. Bank Pembangunan Daerah Jambi Zulfikar Zulfikar; Osrita Hapsara; Ali Akbar
Dinasti International Journal of Management Science Vol. 5 No. 1 (2023): Dinasti International Journal of Management Science (September - October 2023)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i1.2028

Abstract

The purpose of this study was to describe organizational culture, leadership style, social interaction and employee performance at PT Bank Pembangunan Daerah Jambi, then to analyze the influence of organizational culture and leadership style on social interaction, analyze the influence of organizational culture and leadership style on employee performance, then analyze the influence of social interaction on employee performance, then analyze the influence of organizational culture and leadership style through social interaction on employee performance. This research using descriptive and verification research methods, namely a method for researching a group of people, an object, situation and condition of a system of thought with the aim of creating a description, a systematic picture according to the facts being investigated. The verification research aims to test the hypothesis about the influence of the variables in this study. This research involved 226 employees at PT Bank Pembangunan Daerah Jambi. The sample was 70 respondents based on the Slovin formula with a confidence level of 1%. Data were analyzed using SPSS.22. The results showed that organizational culture was really good, leadership style was in high performance, social interaction and employee performance was also high, that organizational culture and leadership style simultaneously or partially had a positive and significant effect on social interaction, organizational culture and leadership style simultaneously and partial positive and significant effect on employee performance, and social interaction has a positive and significant effect on employee performance at PT Bank Pembangunan Daerah Jambi. To be able to improve customer service, the attitude of appreciating the contribution of each employee, building public trust and becoming a positive role model, and improving the quality of digital services are demands that must be met. If considered in term of management to provide motivation and inspiration, it can be done by applying reward rules to employees who have good performance achievements beyond the targets that have been set and punishing employees who violate the rules.
The Influence of Incentives, Competencies, and Work Facilities on Professionalism With Implications for Employee Performance at the Regional Revenue Office of Tanjung Jabung Barat District Pantun Bukit; Osrita Hapsara; Sri Jahara
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i4.2462

Abstract

This research aims to analyze the influence of incentives, competencies, and work facilities through professionalism on employee performance at the Regional Revenue Office (Bapenda). The method used in this research is descriptive-verification and quantitative method. Based on the approach, the sample size is determined to be 66 people. This research uses the PLS analysis method. Based on the research results, Incentives (X1), Competencies (X2), and Work Facilities (X3) have a significant simultaneous effect on Professionalism (Y). Furthermore, Incentives (X1), Competencies (X2), and Work Facilities (X3) partially have a significant effect on Professionalism (Y). Incentives (X1), Competencies (X2), and Work Facilities (X3) have a significant simultaneous effect on Employee Performance (Z). Furthermore, Incentives (X1), Competencies (X2), and Work Facilities (X3) partially have a significant effect on Employee Performance (Z). Professionalism (Y) has a significant simultaneous effect on Employee Performance (Z).
The Effect of Discipline and Work Environment on Public Satisfaction Mediated by The Quality of Public Services at The Population and Civil Registration Service of West Tanjung Jabung Regency Nopri Yanto; M. Zahari; Osrita Hapsara
Greenation International Journal of Economics and Accounting Vol. 3 No. 4 (2025): Greenation International Journal of Economics and Accounting (December 2025 - F
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of work discipline and the work environment on public satisfaction, with the quality of public services as a mediating variable at the Population and Civil Registration Office of West Tanjung Jabung Regency. This study used a quantitative approach with a survey method. The population in this study was all 57,405 users of population administration services at the Population and Civil Registration Office of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error rate, resulting in a sample size of 100 respondents. Data collection was carried out through a questionnaire with a Likert scale. The independent variables in this study were work discipline and the work environment, the mediating variable was the quality of public services, and the dependent variable was public satisfaction. Data analysis was performed using path analysis with Partial Least Squares (PLS-SEM) to test the direct and indirect effects between variables. The results showed that work discipline and the work environment had a positive and significant effect on the quality of public services. Furthermore, the quality of public services significantly influenced public satisfaction and was able to mediate the influence of work discipline and the work environment on public satisfaction. These findings confirm that increased public satisfaction can be achieved through improved employee discipline and a supportive work environment, with the quality of public services as a key connecting factor.
Co-Authors Ali Akbar M. Zahari Nopri Yanto Pantun Bukit Sri Jahara Zulfikar Zulfikar