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PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN SKINCARE SOMETHINC (STUDI KASUS KASUS MAHASISWA JURUSAN ADMINISTRASI NIAGA POLITEKNIK NEGERI MEDAN) Anathasya Wira Gusti Rani Sipahutar; Enda Yunita Surbakti; Annalisa Sonaria Hasibuan
Journal of Economic, Business and Engineering (JEBE) Vol 5 No 1 (2023): Oktober
Publisher : Fakultas Teknik dan Ilmu Komputer (FASTIKOM) Universitas Sains Al Qur'an

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32500/jebe.v5i1.5645

Penelitian ini bertujuan untuk mengetahui pengaruh Citra Merek dan Kualitas Produk terhadap keputusan pembelian produk Skincare Somethinc. Jenis penelitian yang digunakan dalam penelitian ini adalah kuantitatif. Populasi yang digunakan dalam penelitian ini adalah mahasiswa Politeknik Negeri Medan. Adapun jumlah responden terdiri dari 100 orang, dengan teknik pengambilan sampel random sampling dan penentuan sampel menggunakan rumus slovin. Metode analisa yang digunakan dalam penelitian ini adalah uji validitas, uji realibilitas, uji normalitas, uji Multikolinearitas, uji Heteroskedastisitas, uji regresi linear berganda, uji signifikan (uji t dan uji f) dan uji determinasi. Hasil penelitian menunjukkan bahwa Citra Merek dan Kualitas Produk berpengaruh positif dan signifikan terhadap keputusan pembelian produk Skincare Somethinc baik secara parsial maupun simultan. Hasil penelitian menunjukan bahwa variable Citra Merek dan Kualitas Produk mempengaruhi keputusan pembelian sebesar sebesar 26,9%, sedangkan sisanya sebesar 73,1% dijelaskan oleh variabel lain yang tidak diketahui dalam penelitian ini.

Influence of Price and Promotion on the Purchasing Decision of Event Organizer Services PT Showbitz Mitra Utama Medan Theresia Uli Ritonga; Enda Yunita Surbakti
Jurnal Manajemen Bisnis Eka Prasetya Vol 10 No 1: Edisi Maret 2024
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v10i1.333

Every company has a goal to win the competition and maximize company profits by attracting consumers from the suitability of set prices and effective and efficient promotions. Both of these are factors that can convince consumers to make a purchase decision. This research aims to determine the effect of price and promotion on the purchase decision for event organizer services. This research is a quantitative descriptive research with data sources used, namely literature studies and distributing questionnaires. The sample in this research was 35 respondents with saturated sampling techniques. The data analysis method in this research used data quality test, classical assumption test, multiple linear regression analysis and hypothesis test using SPSS version 20 program. The results of t test in this research to show that the price (X1) partially has a positive and significant influence on the purchase decision for event organizer services with a calculated t value of 3,186. The results of t test in this research to show that the promotion (X2) partially has a positive and significant influence on the purchase decision for event organizer services with a calculated t value of 5,812. The results of the F test on price (X1) and promotion (X2) simultaneous has a positive and significant influence on the purchase decision for event organizer services with a calculated F count of 21,152. The results of the Adjusted R Square (R2) test to show that price (X1) and promotion (X2) are able to influence the purchase decision for event organizer services by 54,2% and the remaining 45,8% can be explained by factors not axamined in this research.

Pengaruh Kualitas Pelayanan dan Inovasi Layanan terhadap Kepuasan Pelanggan PT PLN Feriansyah Manik; Enda Surbakti; Mardhiatul Husna; Indra Siregar; Jamardua Haro
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 4 (2024): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i4.2481

Currently, competition is increasingly fierce, especially in service-oriented companies, which are becoming more competitive with numerous firms offering services to the public with varying characteristics. Companies that aim to survive and grow must provide the best quality of service to achieve customer satisfaction. This is in line with service quality theory, which states that a company deemed to be of high quality meets consumer expectations and even exceeds them.This study aims to analyze the influence of service quality and service innovation on customer satisfaction at PT. PLN (Persero) in Kabupaten Pakpak Bharat, specifically in the village of Penaggalen Binanga Boang. The research adopts a quantitative approach, utilizing a saturated sampling method with 98 respondents who are customers of PT PLN (Persero) in Kabupaten Pakpak Bharat, residing in the village of Penaggalen Binanga Boang. Data were collected through online questionnaires and analyzed using SPSS with multiple linear regression analysis.The results indicate that service quality partially and significantly influences customer satisfaction at PT PLN (Persero) in Kabupaten Pakpak Bharat (case study in the village of Penaggalen Binanga Boang). Similarly, service innovation also partially and significantly affects customer satisfaction at PT PLN (Persero) in Kabupaten Pakpak Bharat (case study in the village of Penaggalen Binanga Boang). Both service quality and service innovation together have a positive and significant influence on customer satisfaction, with an F-value of 35.261 exceeding the critical F-value of 3.092. The significance value of 0.000 is less than the significance level of 0.05 (0.000 < 0.05), leading to the rejection of the null hypothesis (H0) and acceptance of the alternative hypothesis (H1).

Pengaruh Harga dan Kualitas Layanan terhadap Kepuasan Pelanggan Jasa Transportasi Online Grab Gebril Ketrina Tarigan; Agus Edi Rangkuti; Martolop Sinambela; Safaruddin Safaruddin; Enda Surbakti
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 4 (2024): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i4.2483

Medan City, as one of the centers of economic and population growth which is experiencing significant disruption in population and urban activities, along with the increasing population in Medan City, one of the problems often faced by users of transportation facilities is traffic jams. Motorbike taxis are the community's choice of solution to minimize traffic jams and save time. One of them is the online motorcycle taxi provider company, namely Grab. The large number of companies offering a variety of similar products at lower prices creates tough competition to increase sales. Therefore, improving product quality is something that must be done in order to increase customer satisfaction. This research aims to determine and analyze the influence of price and service quality on customer satisfaction with Grab's online transportation services. This research method is quantitative with a descriptive research type which includes validity testing, reliability testing, classical assumption testing, hypothesis testing (t test, f test, and coefficient of determination R2). The data analysis technique used in this research is multiple linear regression analysis using SPSS version 25 with a total of 100 respondents obtained from the lameshow formula. The data collection technique in this research is distributing questionnaires and literature study. Based on the research results, price (X1) and service quality (X2) simultaneously have a positive and significant effect on customer satisfaction (Y). The research results show that the price variable has an influence on the Grab customer satisfaction variable in the city of Medan with a tcount value of 5.303 > ttable 1.985 and the Service Quality variable also influences Grab customer satisfaction with a tcount value of 4.520 > ttable 1.985 with a significance level of 0.000 < 0.05. The price and service quality variables influence the Grab customer satisfaction variable in the city of Medan simultaneously with an F Calculated Test value of 85.337 with a significance level of 0.000. The results of the research coefficient of determination (R2) show that price and service quality are able to explain an influence of 63.0%. on customer satisfaction variables. Meanwhile, the remaining 37.0% is influenced by variables not examined in this research.

Pengaruh Potongan Harga, Kualitas Pelayanan dan Penanganan Komplain terhadap Kepuasan Pelanggan Pengguna Gojek Sindi Emya Br Ginting; Harris P Nasution; Erwinsyah Simanungkalit; Indra Siregar; Enda Surbakti
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 4 (2024): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i4.2506

Customer satisfaction is the hope of a customer who believes or predicts what the customer will receive, whether expressed verbally or non-verbally. Customers who obtain satisfaction are determined from repurchasing products or services. Customer satisfaction can be met by price discounts, service quality and complaint handling. The aim of this research is to determine and analyze the influence of price discounts, service quality and complaint handling on customer satisfaction of Gojek users. The population used in this research were students majoring in Business Administration, Medan State Polytechnic. The number of respondents consisted of 96 people, with the determination of sample size using the Lemeshow formula. The results of the t test (partial test) for the price discount variable on customer satisfaction (Y) obtained a calculated of 2,843 > 1,986 with a significance level of 0,006 < 0,05 and a positive regression coefficient of 0,350. This means that the price discount has a positive and significant effect on customer satisfaction (Y). The results of the t test (partial test) for the service quality variable on customer satisfaction (Y) obtained a calculated of 2,955 > 1,986 with a significance level of 0.004 < 0.05 and a positive regression coefficient of 0.208. This means that service quality has a positive and significant effect on customer satisfaction (Y). The results of the t test (partial test) for the complaint handling variable on customer satisfaction (Y) obtained a calculated of 4,116 > 1,986 with a significance level of 0.000 < 0.05 and a positive regression coefficient of 0,332. This means that complaint handling has a positive and significant effect on customer satisfaction (Y). The results of the F test (simultaneous test) are a calculated of 61,481 > 2,70 with a significance level of 0.000 < 0.05, which indicates that the F value obtained is significant. This means that there is a variable influence of price discounts, service quality and complaint handling on customer satisfaction.

Influence of Price and Promotion on the Purchasing Decision of Event Organizer Services PT Showbitz Mitra Utama Medan Theresia Uli Ritonga; Enda Yunita Surbakti
Jurnal Manajemen Bisnis Eka Prasetya Vol 10 No 1: Edisi Maret 2024
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v10i1.333

Every company has a goal to win the competition and maximize company profits by attracting consumers from the suitability of set prices and effective and efficient promotions. Both of these are factors that can convince consumers to make a purchase decision. This research aims to determine the effect of price and promotion on the purchase decision for event organizer services. This research is a quantitative descriptive research with data sources used, namely literature studies and distributing questionnaires. The sample in this research was 35 respondents with saturated sampling techniques. The data analysis method in this research used data quality test, classical assumption test, multiple linear regression analysis and hypothesis test using SPSS version 20 program. The results of t test in this research to show that the price (X1) partially has a positive and significant influence on the purchase decision for event organizer services with a calculated t value of 3,186. The results of t test in this research to show that the promotion (X2) partially has a positive and significant influence on the purchase decision for event organizer services with a calculated t value of 5,812. The results of the F test on price (X1) and promotion (X2) simultaneous has a positive and significant influence on the purchase decision for event organizer services with a calculated F count of 21,152. The results of the Adjusted R Square (R2) test to show that price (X1) and promotion (X2) are able to influence the purchase decision for event organizer services by 54,2% and the remaining 45,8% can be explained by factors not axamined in this research.

Pengaruh Cita Rasa Dan Harga Terhadap Kepuasan Konsumen Mixue Ice Cream & Tea (Studi Kasus Pada Mahasiswa Politeknik Negeri Medan) Lisa Fitria Ningsih; Agus Mariani Saragih; Martolop Sinambela; Safaruddin; Enda Surbakti
Journal of Management Specialists Vol. 2 No. 3 (2024): Journal of Management Specialists
Publisher : Institute of Educational, Research, and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Saat ini industri F&B (Food & Beverage) sedang menjadi tren di Indonesia, hal ini dikarenakan sektor bisnis ini memenuhi kebutuhan pokok manusia dan juga jumlah masyarakat Indonesia yang sangat banyak. Salah satu bisnis F&B yang saat ini berkembang dengan pesat di Indonesia adalah Mixue Ice Cream & Tea, kepopuleran Mixue telah dikenal oleh semua kalangan termasuk mahasiswa karena Mixue selalu memberikan hasil yang dapat meningkatkan kepuasan pelanggannya. Faktor kepuasan konsumen Mixue diduga karena cita rasa dan harganya yang memiliki pengaruh dalam meningkatkan kepuasan konsumen. Tujuan penelitian ini untuk mengetahui pengaruh cita rasa dan harga terhadap kepuasan konsumen Mixue Ice Cream & Tea. Penelitian ini merupakan penelitian asosiatif menggunakan pendekatan kuantitatif dengan metode survey eksplanasi. Populasi dalam penelitian ini adalah mahasiswa Politeknik Negeri Medan. Adapun jumlah responden terdiri dari 100 orang, dengan teknik pengambilan sampel purposive sampling dan penentuan sampel menggunakan rumus lemeshow. Hasil penelitian menunjukkan bahwa cita rasa dan harga berpengaruh positif dan signifikan terhadap Kepuasan Konsumen Mixue Ice Cream & Tea baik secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa variabel cita rasa dan harga mempengaruhi kepuasan konsumen sebesar 71,9%, sedangkan sisanya yaitu 28,1% dipengaruhi oleh variabel lain yang tidak diketahui dalam penelitian ini

OPTIMALISASI BISNIS MODEL CANVAS UNTUK MENCAPAI KEUNGGULAN KOMPETITIF BERKELANJUTAN Pasaribu, Ika Mary; Fitri, Nursiah; Safaruddin, Safaruddin; Surbakti, Enda Yunita
Bisnis-Net Vol 7, No 2: DESEMBER 2024
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v7i2.5503

Dalam era globalisasi dan transformasi digital, persaingan antar perusahaan semakin ketat. Perusahaan perlu menciptakan keunggulan kompetitif berkelanjutan untuk mempertahankan pangsa pasar dan meraih kesuksesan jangka panjang. Penelitian ini beranjak dari kebutuhan perusahaan event organizer untuk tetap kompetitif. . CV Kinaria Event Organizer menjalankan bisnisnya yang fokus pada penyelenggaraan acara di tingkat korporate seperti seminar, peluncuran produk, dan gathering perusahaan. Target konsumen yang dibidik adalah dari kalangan perusahaan, komunitas profesional, dan asosiasi bisnis.. Namun, perusahaan ini belum sepenuhnya memanfaatkan model bisnis strategis untuk mengelola sumber daya, meningkatkan efisiensi, dan memahami nilai tambah yang dapat ditawarkan kepada pelanggannya. Penelitian ini bertujuan untuk: 1. Menganalisis SWOT CV Kinaria Event Organizer yang memengaruhi keunggulan kompetitif berkelanjutan. 2. Mengembangkan Bisnis Model Canvas (BMC) berdasarkan analisis SWOT untuk mencapai keunggulan kompetitif berkelanjutan. 3. Mengkaji strategi optimalisasi BMC berbasis analisis SWOT untuk mendukung CV Kinaria mencapai keunggulan kompetitif berkelanjutan. Penelitian ini menggunakan metode deskriptif kualitatif dengan pendekatan studi kasus. Data diperoleh melalui wawancara mendalam dengan manajemen perusahaan. Hasil penelitian menunjukkan bahwa Analisis SWOT mengidentifikasi kekuatan yang dapat dikembangkan, yaitu keandalan dalam penyelenggaraan acara dan hubungan baik dengan klien. mengidentifikasi kelemahan yang perlu diperbaiki, yaitu inovasi dalam layanan digital, serta peluang dan ancaman yang memengaruhi keberlanjutan daya saing. Perusahaan dapat mengembangkan BMC mencakup peningkatan proposisi nilai, penajaman segmen pelanggan, serta penyempurnaan hubungan pelanggan dan saluran distribusi. Perusahaan juga dapat menyusun strategi yang berfokus pada inovasi layanan berbasis digital, perluasan jaringan, serta pengelolaan sumber daya secara efektif. Dengan strategi ini, perusahaan akan mampu mempertahankan keunggulan kompetitif secara berkelanjutan dan meningkatkan daya saing di pasar yang semakin ketat

Pengaruh Promosi, Harga dan Kualitas Pelayanan Terhadap Keputusan Pembelian Gathering Planner di PT Showbitz Mitra Utama Safitri, Silvi Nur; Surbakti, Enda Yunita
Abdimas Indonesian Journal Vol. 5 No. 1 (2025)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Every company needs to pay attention to promotion, price and service quality factors because these three factors determine the attractiveness of the product in the eyes of consumers and directly influence consumers to make purchasing decisions. This research aims to find out how promotion, price and service quality influence the decision to purchase gathering planners at PT Showbitz Mitra Utama. This research is quantitative descriptive research with the data sources used, namely literature study and distributing questionnaires. The sample in this study was 40 respondents using a saturated sampling technique. The data analysis methods in this research are data quality testing, classical assumption testing, multiple linear regression analysis and hypothesis testing using the SPSS application. The results of the t test in this study show that promotion (X1) partially has a positive and significant effect on purchasing decisions for gathering planners with a t value of 2.618. The t test results show that price (X2) partially has a positive and significant effect on the decision to purchase a gathering planner with a t value of 2.473. The t test results also show that service quality (X3) partially has a positive and significant effect on the decision to purchase a gathering planner with a t value of 3.625. The results of the F test show that promotion (X1), price (X2) and service quality (X3) simultaneously have a positive and significant effect on the decision to purchase a gathering planner with a calculated F value of 24.435. The results of Adjusted R Square (R2) show that promotion (X1), price (X2) and service quality (X3) are able to influence gathering planner purchasing decisions by 64.3% and the remaining 35.7% can be explained by factors not researched. in this research.

Literasi Teknologi Pemasaran Digital Petani Kopi Dalam Peningkatan Penjualan Di Desa Kacaribu Kab. Karo, Sumatera Utara Hasibuan, Annalisa Sonaria; Destiadi, Rezha; Chan, Andi Supriadi; Surbakti, Enda Yunita
Jurnal Pengabdian Cendikia Nusantara Vol 3 No 1 (2025): Jurnal Pengabdian Cendikia Nusantara
Publisher : Lembaga Riset Cendekia, Yayasan Berkah Putera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70104/pcn.v3i1.126

Coffee is one of the most profitable communities in Indonesia. In addition to being a foreign exchange earner, coffee farming also absorbs a lot of labor and is the main source of income for farmers, especially in coffee centers. North Sumatra Province is one of the centers of Arabica coffee with an area of 79,388.64 hectares and a total production of 71,588 tons, and Robusta coffee with an area of 17,778 hectares and a production of 9,283 tons. Karo Regency, with an area of 9,210 hectares and a coffee production of 7,411 tons, has great potential in coffee production, especially Karo coffee which is in demand in the international market. However, farmers in Kacaribu Village face obstacles in low digital literacy which hinders global marketing. Lack of knowledge about brand identity and digitalization of promotions makes coffee sales less competitive. Digitalization of marketing through digital technology can increase efficiency and market access. This Community Service (PKM) can increase the digital literacy of coffee farmers through training and mentoring, so that it is expected to have a positive impact on coffee farmers in Kacaribu Village, increase income and expand the reach of the Karo coffee market.

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