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All Journal Jurnal Bakti Saraswati Jurnal Ilmiah Satyagraha
Ida Bagus Ngurah Wimpascima
STIMI HANDAYANI, Denpasar
Economics, Econometrics & Finance Education Social Sciences

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IMPLEMENTASI PERANAN SEKRETARIS DALAM MEWUJUDKAN EFISIENSI KERJA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) PEMERINTAHAN KABUPATEN BADUNG Ni Putu Pradnyani Wulandari; Ida Bagus Ngurah Wimpascima; Ni Nyoman Menuh; Nyoman Parta
Jurnal Bakti Saraswati (JBS): Media Publikasi Penelitian dan Penerapan Ipteks Vol. 12 No. 2 (2023): Jurnal Bakti Saraswati
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (Institute for Research and Community Empowerment) Universitas Mahasaraswati Denpasar Bali

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Abstract

In the current era of globalization, leaders in various agencies, both government and private sectors, are faced with challenges and fierce competition. They have various obligations and duties in carrying out their daily work, so they need a secretary to support their duties more efficiently and effectively. The aim of this research is to understand how secretaries contribute to improving work efficiency in the office environment of the Investment and One-Stop Integrated Services Service. Qualitative data analysis method by analyzing data that has been collected well. The research results show that a secretary must have a high desire to carry out work effectively and efficiently so that it will be easier for the secretary to complete his work on time. In realizing the work efficiency of secretaries at the One Stop Integrated Services and Investment Service (DPMPTSP) by implementing several factors such as the form of implementing SOPs, BIMTEK which have been implemented and are also influenced by discussions and communication between workers.
KUALITAS PRODUK DAN KUALITAS PELAYANANPENGARUHNYA TERHADAP KEPUASAN KONSUMENPADA NOSTIMO GREEK GRILL UBUD RESTORAN DIMASA PANDEMI COVID-19 I Nyoman Parta; I Gusti Ayu Nyoman Sumiati; Ni Nyoman Menuh; Ida Bagus Ngurah Wimpascima
Jurnal Ilmiah Satyagraha Vol. 6 No. 2 (2023): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

 Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, dankualitas pelayanan secara parsial dan simultan terhadap kepuasan konsumen.Lokasi penelitian ini di Nostimo Greek Grill Ubud Restoran. Populasi dalampenelitian ini adalah konsumen Nostimo Greek Grill Ubud Restoran dan sampeldalam penelitian ini sebanyak 99 responden. Teknik analisis data yang digunakandalam penelitian ini adalah Uji Validitas, Uji Reabilitas, Uji Asumsi Klasik, AnaisisRegresi Linier Berganda, Uji F, Uji t dan Uji Koefisien Determinasi. Dari hasilpenelitian dapat dilihat bahwa: (1) kualitas produk berpengaruh positif signifikanterhadap kepuasan konsumen, (2) kualitas pelayanan berpengaruh positif signifikanterhadap kepuasan konsumen, (3) secara simultan kualitas produk dan kualitaspelayanan berpengaruh signfikan terhadap kepuasan konsumen. Besarnya pengaruhvariabel lingkungan kerja dan kualitas pelayanan terhadap kepuasan konsumenadalah 52,2%. Saran yang dapat diberikan adalah Nostimo Greek Grill UbudRestoran hendaknya melakukan inovasi pada kualitas makanan dan minuman yangditawarkan dan selalu menjaga kebersihan lingkungan, serta memberikan pelatihankepada karyawan, agar nantinya karyawan mampu menjelaskan apapun pertanyaankonsumen mengenai menu dan informasi. 
Co-Authors I Gusti Ayu Nyoman Sumiati I Nyoman Parta Ni Nyoman Menuh Ni Nyoman Menuh Ni Putu Pradnyani Wulandari Nyoman Parta