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All Journal Al-Kharaj: Journal of Islamic Economic and Business Economos : Jurnal Ekonomi dan Bisnis
Bakhtiar Bakhtiar
Universitas Andi Djemma Palopo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Relationship Between Expenditure and Regional Revenue of Palopo City in The Period 2019-2022 Bakhtiar Bakhtiar; Budiarti Putri Uleng
Al-Kharaj: Journal of Islamic Economic and Business Vol 5, No 3 (2023)
Publisher : IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v5i3.4206

Abstract

This research aims to determine the types of revenue of Palopo City in supporting Palopo City Regional Expenditures. The variables studied consist of local original income, balancing funds, regional loans, other legal revenues, regional expenditure consisting of Operational Expenditures, Capital Expenditures and Unexpected Shopping and others. In this research, the Qualitative Descriptive Method was used.The results of the research show that regional revenues such as PAD, balancing funds and regional financial assistance have increased every year and the realization of regional expenditure has increased every year. Regional spending is greater than revenue, so there is a budget deficit.      
Relationship Between Customer Relationship Management and Service Quality with the Satisfaction of BPJS Employment Participants in Palopo Basir Basir; Bakhtiar Bakhtiar; Muh. Haekal Yunus
Economos : Jurnal Ekonomi dan Bisnis Vol. 9 No. 1 (2026): ECONOMOS : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/economos.v9i1.4159

Abstract

This study aims to analyze the influence of Customer Relationship Management (CRM) and service quality on the level of satisfaction of BPJS Employment participants in Palopo City. The background of this study is driven by the increasing need for employment social security services, which requires BPJS Ketenagakerjaan to strengthen service strategies and manage relationships with participants. The study used a descriptive quantitative approach with a sample of 100 respondents, which was determined through the Slovin formula. Data were collected through questionnaires and analyzed using validity, reliability, multiple linear regression tests, F tests, t-tests, and determination coefficients (R²). The results of the analysis show that CRM has a positive and significant influence on participant satisfaction, which indicates that effective relationship management through technology, processes, and personnel interactions can increase satisfaction. On the other hand, the quality of service does not have a significant influence on participant satisfaction, so the perception of service has not become a dominant factor. Simultaneously, CRM and service quality have a significant effect on participant satisfaction. These findings provide strategic implications for BPJS Ketenagakerjaan in the development of customer relationship-based services to maintain the satisfaction of BPJS Ketenagakerjaan participants.
Co-Authors Basir Basir Heni Pujiastuti Muhammad Haekal Yunus