Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Sekretari Universitas Pamulang Journal of Gender Equality and Social Inclusion (gesi)
Oktaviani Herlina
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Dampak Pola Asuh Otoriter terhadap Karakter dan Perkembangan Mental Anak Oktaviani Herlina; Zahira Nisrina Huwaida; Pramestti Ni Kadek Ayu Regita
Jurnal Gesi Vol. 2 No. 2 (2023): Oktober 2023
Publisher : Pusat Studi GESI - UWP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/gesi.v2i2.152

Abstract

Parenting is an interaction that exists between parents and their children. Parenting that is applied dailyplays a very important role in shaping the character of children. Parenting in which it applies that childrenmust obey all the orders of their parents is called authoritarian parenting style. This study aims to determinethe relationship between authoritarian parenting on the character and mental development of children. Thesubject of this study was a child who was raised with an authoritarian parenting style as many as 26 people.This research uses survey methods and literature study. The purpose of distributing this questionnaire is toobtain and collect opinions from the respondents which can then be used as primary data. The literaturestudy method is a method by analyzing and studying other references on the topics discussed to strengthenresearch data. The results of this study indicate that there is a large influence between authoritarianparenting and the character and mental development of children.Kata kunci : Authoritarian Parenting Style, Character, Children's Mental Development
Penerapan Pelayanan Prima Oleh Customer Service Dalam Menangani Komplain Pelanggan Pada PT Grooceries City Indonesia Cabang Alam Sutera Oktaviani Herlina; Sabrina Amanda Fitri
Jurnal Sekretari Universitas Pamulang Vol. 13 No. 1 (2026): JURNAL SEKRETARI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRAK Penulisan Jurnal yang berjudul Penerapan Pelayanan Pelayanan Prima Customer Service Dalam Menangani Komplain Pelanggan Pada PT Grooceries City Indonesia Cabang Alam Sutera, bertujuan untuk mengetahui penerapan pelayanan prima Customer Service dalam menangani komplain pelanggan di PT Grooceries City Indonesia Cabang Alam Sutera, serta untuk mengetahui proses pengimputan barang. Metode yang digunakan dalam penulisan Jurnal ini adalah metode penulisan deskriftif kualitatif dengan pendekatan studi kasus. Data yang dikumpulkan melalui Wawancara, observasi dan riset kepustakaan. Hasil dari observasi yang dilakukan oleh penulis serta berdasarkan data, ada dua kendala yang dihadapi Customer Service, yaitu, masih terdapat registrasi member baru yang belum aktif dan terkadang terdapat kesalahan pada Divisi Kasir dalam pengimputan barang terhadap double transaksi atau harga barang yang tidak sesuai. Saran yang diberikan selalu pengecekan rutin server, verifikasi data customer, serta ketelitian Kasir dalam memindai barang. Customer juga dianjurkan memeriksa struk belanja, dan Audit rutin dilakukan untuk memastikan kesesuaian harga di sistem dan rak. Kata Kunci: Pelayanan Prima, Customer Service, dan Komplain.
Co-Authors Pramestti Ni Kadek Ayu Regita Sabrina Amanda Fitri Zahira Nisrina Huwaida