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All Journal Jurnal Sekretari Universitas Pamulang JURNAL MULTIDISIPLIN ILMU AKADEMIK
Sabrina Amanda Fitri
Unknown Affiliation
Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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PENGGUNAAN ANALISIS SWOT DALAM PENANGANAN MITIGASI KORUPSI STUDI KASUS DESA ADI PURWA Witri Nurhikmah; Bayu Arinanto; Sabrina Amanda Fitri; Ridho Akbar; Ahmad Baidawi
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 1 No. 6 (2024): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v1i6.3114

Abstract

Corruption in the management of village funds is a major challenge that hinders development at the local level. This research discusses corruption mitigation strategies in Adi Purwa Village through a SWOT analysis and project management approach. The research results show that weak internal supervision, low capacity of village officials, and minimal community participation are the main causes of corruption. The SWOT analysis approach helps identify strengths, weaknesses, opportunities and threats in village fund governance, while project management provides a framework for designing effective mitigation measures. Strategies such as financial digitalization and community involvement in supervision have been proven to increase accountability and transparency. It is hoped that the implementation of this strategy can make Adi Purwa Village a model village that is free of corruption and contributes to sustainable development.
Penerapan Pelayanan Prima Oleh Customer Service Dalam Menangani Komplain Pelanggan Pada PT Grooceries City Indonesia Cabang Alam Sutera Oktaviani Herlina; Sabrina Amanda Fitri
Jurnal Sekretari Universitas Pamulang Vol. 13 No. 1 (2026): JURNAL SEKRETARI
Publisher : Universitas Pamulang

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Abstract

ABSTRAK Penulisan Jurnal yang berjudul Penerapan Pelayanan Pelayanan Prima Customer Service Dalam Menangani Komplain Pelanggan Pada PT Grooceries City Indonesia Cabang Alam Sutera, bertujuan untuk mengetahui penerapan pelayanan prima Customer Service dalam menangani komplain pelanggan di PT Grooceries City Indonesia Cabang Alam Sutera, serta untuk mengetahui proses pengimputan barang. Metode yang digunakan dalam penulisan Jurnal ini adalah metode penulisan deskriftif kualitatif dengan pendekatan studi kasus. Data yang dikumpulkan melalui Wawancara, observasi dan riset kepustakaan. Hasil dari observasi yang dilakukan oleh penulis serta berdasarkan data, ada dua kendala yang dihadapi Customer Service, yaitu, masih terdapat registrasi member baru yang belum aktif dan terkadang terdapat kesalahan pada Divisi Kasir dalam pengimputan barang terhadap double transaksi atau harga barang yang tidak sesuai. Saran yang diberikan selalu pengecekan rutin server, verifikasi data customer, serta ketelitian Kasir dalam memindai barang. Customer juga dianjurkan memeriksa struk belanja, dan Audit rutin dilakukan untuk memastikan kesesuaian harga di sistem dan rak. Kata Kunci: Pelayanan Prima, Customer Service, dan Komplain.
Co-Authors Ahmad Baidawi Bayu Arinanto Oktaviani Herlina Ridho Akbar Witri Nurhikmah