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All Journal Jurnal Widya Manajemen & Akuntansi
Nandiwardhana, Abraham
Fakutas Ekonomi Unika Widya Mandala Surabaya
Economics, Econometrics & Finance

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Analisis Kesenjangan Dimensi Kualitas Layanan Berdasarkan Persepsi Manajemen dan Persepsi Pasien pada Unit Rawat Inap di Rumah Sakit Umum Daerah Dokter Abdul Aziz Singkawang Kalimantan Barat Sunanto, Sandra; Nandiwardhana, Abraham
Jurnal Widya Manajemen & Akuntansi Vol 5, No 1 (2005)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

Creating consumer satisfaction is really important for company to create its competitiveness. Hospital as a service company must deliver the best service to her patients by designing and delivering good service quality which is including tangibles, reliability, responsiveness, assurance, and emphaty.
Co-Authors Sandra Sunanto