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All Journal Jurnal Pelita Pengabdian Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Cecep Ramdani
Universitas Pelita Bangsa
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance

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Pengaruh Kualitas Layanan Logistik, Ketepatan Waktu dan Fasilitas Terhadap Kepuasan Pelanggan JNE Cikarang Selatan Cecep Ramdani; Muhammad Kosim; Adibah Yahya
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 5 No. 2 (2025): Juli : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v5i2.6343

Abstract

This study aims to analyze the effect of logistics service quality, on-time delivery, and facilities on JNE customer satisfaction in South Cikarang. The methodology used is a quantitative approach with data collection through questionnaires to 81 respondents, and data analysis using SEM (Structural Equation Modeling) techniques with the SmartPLS 3.0 application. The results of the study indicate that on-time delivery and facilities have a positive and significant effect on customer satisfaction, while the quality of logistics services does not have a significant effect. This study emphasizes the importance of on-time delivery and the provision of adequate facilities in increasing customer satisfaction levels. This study also shows that the development of information technology simplifies the service process and improves customer experience in logistics services.
Laporan Keuangan Sebagai Penunjang Kinerja Forum UMKM Cikarang Pusat Rina Nurjanah; Muhammad Mardi Putra Ilham; Citra Anisa Tika Putri; Cecep Ramdani
Jurnal Pelita Pengabdian Vol. 1 No. 2 (2023): Juli 2023
Publisher : DPPM Universitas Pelita Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37366/jpp.v1i2.2427

Abstract

The objective of this community service initiative is to support Micro, Small, and Medium Enterprises (MSMEs) affiliated with the MSME Forum in Central Cikarang District, Bekasi Regency. The forum encompasses a variety of businesses, such as culinary, handicrafts, fashion, and more. While some MSMEs have succeeded in growing their enterprises, many are still in the early stages. Due to limited knowledge and resources, these businesses have not been able to produce financial reports. Additionally, they lack an understanding of the importance of the information derived from financial reporting. Therefore, this community service project aims to address these issues by assisting in developing simple financial reports. These reports will serve as valuable tools for assessing business continuity, measuring success, making informed decisions regarding expansion, raising funds, and other strategic choices. The mentoring approach will be employed to guide and actively engage with MSMEs in the process of creating these straightforward financial reports for Central Cikarang MSME actors. The outcomes of the initiative revealed that participants gained an understanding of the components of financial reports through the training. However, they still require further support in comprehending the actual process of preparing these reports. Consequently, the project will be continued with the ultimate goal of enabling participants to independently generate financial reports.
Co-Authors Citra Anisa Tika Putri Muhammad Kosim Muhammad Mardi Putra Ilham Rina Nurjanah Yahya, Adibah