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All Journal Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management International Journal of Education, Vocational and Social Science
Nunti Sibuea
Universitas Pembinaan Masyarakat Indonesia, Medan, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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The Influence of Quality of Services and Infrastructures on Inpatient Satisfaction Nunti Sibuea; Bobby Indra Prayoga; Ari Kartiko; Arsyawina
Majapahit Journal of Islamic Finance and Management Vol. 1 No. 2 (2021): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted at the Mother and Child Hospital “Fatimah” Lamongan with a scope of marketing which consists of service quality variables (X1), Infrastructure (X2) and patient satisfaction (Y). The study uses quantitative method. The population is the inpatients of the Mother and Child Hospital “Fatimah” Lamongan which will then be selected as the research sample. The data collection technique used a questionnaire and the sampling technique used probability sampling, with a random sampling technique and 98 patients were selected as samples. It uses primary data obtained directly from the respondents. The data obtained have tested the validity and reliability using SPSS software. The analysis of hypothesis testing used multiple linear regression analysis techniques and the results obtained that the quality of services and infrastructure have a significant effect on patient satisfaction inpatient care at the “Fatimah” Lamongan Mother and Child Hospital, while the variable infrastructure has a dominant influence on inpatient satisfaction.
The Influence of Quality of Services and Infrastructures on Inpatient Satisfaction Nunti Sibuea; Bobby Indra Prayoga; Ari Kartiko; Arsyawina Arsyawina
Majapahit Journal of Islamic Finance and Management Vol. 1 No. 2 (2021): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v1i2.11

Abstract

This research was conducted at the Mother and Child Hospital “Fatimah” Lamongan with a scope of marketing which consists of service quality variables (X1), Infrastructure (X2) and patient satisfaction (Y). The study uses quantitative method. The population is the inpatients of the Mother and Child Hospital “Fatimah” Lamongan which will then be selected as the research sample. The data collection technique used a questionnaire and the sampling technique used probability sampling, with a random sampling technique and 98 patients were selected as samples. It uses primary data obtained directly from the respondents. The data obtained have tested the validity and reliability using SPSS software. The analysis of hypothesis testing used multiple linear regression analysis techniques and the results obtained that the quality of services and infrastructure have a significant effect on patient satisfaction inpatient care at the “Fatimah” Lamongan Mother and Child Hospital, while the variable infrastructure has a dominant influence on inpatient satisfaction.
Village Government In The Management Of Sicanang Mangrove Forest : A Governmental Studies Perspective On Public Transparency And Accountability Nunti Sibuea
International Journal of Education, Vocational and Social Science Vol. 5 No. 04 (2026): International Journal of Education, Vocational and Social Science( IJVESS)
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijevss.v5i04.6407

Abstract

This study examines village-level governance in the management of the Sicanang mangrove forest in Belawan Sicanang Sub-District, Medan Belawan District, Medan City, Indonesia, with a particular focus on the practice of public transparency and accountability. Since 2015, the local community and government have designated 178.24 hectares of the area as a Community-Based Mangrove Protection Zone (Daerah Perlindungan Mangrove Berbasis Masyarakat/DPM-BM). However, recent reports indicate deteriorating physical conditions, damaged public facilities, and reduced institutional oversight since 2020, raising questions about the effectiveness of governance arrangements at the village and sub-district level. This research uses a descriptive qualitative approach, collecting data through observation, in-depth interviews with local government officials and community mangrove management groups, and documentation study, which were then analyzed through data reduction, data display, and conclusion drawing. The findings indicate that transparency practices remain informal and are not institutionalized through a standardized public reporting or information-disclosure system, while accountability mechanisms—both vertical, to the provincial forestry agency, and horizontal, to the surrounding community—are weakly enforced. Overlapping authority among the sub-district (kelurahan) government, city agencies, and the provincial forestry service, combined with limited resources and low community environmental literacy, further constrains effective governance. The study concludes that strengthening formal transparency instruments, clarifying institutional coordination, and building periodic public accountability forums are essential to sustaining community-based mangrove governance in Sicanang.
Co-Authors Ari Kartiko, Ari Arsyawina Arsyawina Arsyawina Bobby Indra Prayoga