Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Indonesia Sosial Sains
Ainun Ni'Matu Rohmah
Universitas Mulawarman
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Komunikasi Interpersonal Customer Service Lotte Grosir dalam Melayani Pelanggan di Kota Samarinda Pradela Salsabila Sari; Ainun Ni'Matu Rohmah
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 5 No. 1 (2024): Jurnal Indonesia : Manajemen Informatika dan Komunikasi (JIMIK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) AMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v5i1.434

Abstract

Interpersonal communication plays an important role in a company, one of which is retail, the quality of good interpersonal communication needs to be mastered by customer service because it deals directly with customers, the quality of interpersonal communication is needed to create good service for customers. The purpose of this study was to determine the interpersonal communication process of Lotte Grosir's customer service in serving customers in Samarinda City. The research method used is a qualitative method. Data collection techniques include interviews, observation and documentation. The informants in this study consisted of 3 customer service people, 1 guard manager and 2 customers. The results of this study indicate that there are 6 elements found in the field, namely self-introduction and other individuals from customer service openness to customers and customer service digging into customer backgrounds to reduce uncertainty to customers. Knowing the situation can be seen from the way customer service listens to complaints experienced by customers before providing solutions. Creating and maintaining meaningful relationships is evident in customer service. Providing service to customers in a friendly and courteous manner, not hurting customer feelings, giving trust to customers. Persuasion is seen when customer service provides options for exchanging goods before a refund is made if there is a discrepancy with the customer. Relaxed interactions can be seen from the way customer service makes jokes to customers, but one customer service that lacks initiative tends to wait for customers who ask questions. Helping seen from customer service helps reduce cognitive and behavioral uncertainty in customers in making decisions if customers feel unsure about their choices.
Interpretation of Message and Religious Fanaticism Among Generation Z Galang Nur Insani; Ainun Ni'matu Rohmah; Kadek Dristiana Dwivayani; Nurliah Nurliah
Jurnal Indonesia Sosial Sains Vol. 6 No. 3 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i3.1648

Abstract

Generation Z, as active users of social media, especially YouTube, has great potential in absorbing and interpreting religious messages. This study aims to analyze how students of the Mulawarman University Center for Islamic Studies interpret religious messages delivered through Ustadz Khalid Basalamah'. s YouTube channel, as well as their relationship with religious fanaticismA qualitative phenomenological approach is used to explore the meaning of messages based on the theorystimulus-organism-response (S-O-R) . Data were collected through in-depth interviews with selected informants using methodpurposive sampling, and supported by observation. The results showed that YouTube acts as the main media for informants to access complete religious studies. At the stimulus stage, individual beliefs and needs influence the meaning of the message. At the stageorganism , informants process messages according to their preferences and form responses that reflect their beliefs. The resulting responses vary from attitude change to fanaticism. Social media is proven to change individuals' religious views, ways of thinking and attitudes. However, a superficial understanding of messages can lead to fanaticism. This research emphasizes the importance of deep understanding in interpreting religious messages, in order to prevent negative impacts such as excessive fanaticism.
Co-Authors Galang Nur Insani Kadek Dristiana Dwivayani Nurliah Nurliah Pradela Salsabila Sari