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All Journal QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama
Daysi Fikka Kelejan
Universitas Klabat, Sulawesi Utara
Arts Humanities Education Social Sciences

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An Exploratory Analysis of Determining Factors Influencing Student Satisfaction with Postgraduate Program Services Daysi Fikka Kelejan; Ronny H. Walean; Tonny Irianto Soewignyo; Deske W. Mandagi
QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol 14 No 1 (2022): Qalamuna - Jurnal Pendidikan, Sosial, dan Agama
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/qalamuna.v14i1.4162

Abstract

This research aims to investigate the determinants influencing postgraduate student satisfaction with postgraduate program services. The study employs a combination of qualitative and quantitative methodologies. Initially, in-depth interviews were conducted with 11 actively enrolled postgraduate students, followed by a survey distributed to 90 current postgraduate students at Universitas Klabat. The collected data underwent exploratory factor analysis (EFA) using principal component analysis, facilitating the identification of factors affecting graduate student satisfaction. The findings reveal that several crucial factors significantly contribute to postgraduate student satisfaction, including institutional excellence, program enrichment, faculty characteristics, and the quality of the learning environment. The outcomes of the data analysis underscore the nuanced interplay of these elements, emphasizing their substantial influence on the satisfaction levels of students enrolled in graduate programs.
Co-Authors Deske W. Mandagi Ronny H Walean Tonny Irianto Soewignyo