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All Journal Indonesian Journal of Social Work Proceeding International Seminar on Social Work Update
Suharma Suharma
Politeknik Kesejahteraan Sosial Bandung
Social Sciences

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Collaborative Social Service Model in Handling People with Social Problems in West Java Admiral Nelson Aritonang; Suharma Suharma; Versanudin Hekmatyar
International Seminar on Social Work Update Vol 1 No 1 (2023): ISSW
Publisher : Politeknik Kesejahteraan Sosial Bandung

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Abstract

The objective of this study is to analyze the effectiveness and efficiency of collaborative social service models in dealing with people with social problems in West Java. The research was conducted using a sequential explanatory design that combined quantitative and qualitative data. The sample of the study consisted of social service providers and people with social problems who had used the collaborative social service model. The data were collected through interviews, questionnaires, and documentation studies. The data were then analyzed using descriptive statistics, content analysis, and thematic analysis. The findings showed that the collaborative social service model in West Java had improved the quality of social services in terms of speed, accuracy, and completeness. The collaboration between social service providers had increased the effectiveness and efficiency of services. The establishment of the Integrated Social Service Center (PLST) had also provided a one-stop service for people with social problems. However, community participation in the model still needed improvement to ensure the sustainability of the services. In conclusion, the collaborative social service model in West Java has provided a comprehensive and integrated approach to handling people with social problems. The model has improved the quality of social services provided by increasing collaboration and establishing a one-stop service center. However, community participation is crucial to ensure the sustainability of the services.
Relational Control of Program Keluarga Harapan (PKH) Facilitators in Assistance Utilization: A Case Study in Rancamulya Village Suharma Suharma; Libora Carmelita; Helly Ocktilia
Indonesian Journal of Social Work Vol 9 No 2 (2026): Indonesia Journal of Social Work
Publisher : Politeknik Kesejahteraan Sosial Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31595/ijsw.v9i2.1903

Abstract

Abstract: This study examines the relational control practiced by Program Keluarga Harapan (PKH) facilitators in guiding the utilization of assistance by beneficiary families in Rancamulya Village, Pameungpeuk Subdistrict, Bandung Regency. The issue is important because the effectiveness of conditional social assistance depends not only on the accuracy of fund distribution, but also on the ability of facilitators to communicate program values, monitor assistance use, clarify rules, and strengthen family responsibility. This study used a qualitative case study approach with a descriptive orientation. Data were collected through semi-structured interviews, observation, focus group discussion, and document study. Six informants were selected through purposive sampling, consisting of three PKH facilitators, two Keluarga Penerima Manfaat (KPM), and one village official. The analysis used thematic analysis informed by the levers of control framework, covering interactive control, diagnostic control, boundary control, and belief control. The findings show that facilitator control was practiced through open communication, monitoring of commitments, clarification of assistance boundaries, and value-based empowerment. Control was implemented through home visits, Pertemuan Peningkatan Kemampuan Keluarga (P2K2), informal communication, and reminders to prioritize education, health, and family welfare. The main challenges were limited KPM understanding, uneven participation in P2K2, and weak village-level coordination. This study concludes that PKH facilitator control should be understood as a relational and educative social work practice, rather than merely administrative supervision. These findings imply the need to strengthen structured communication, family education, local coordination, and community-based monitoring to improve responsible assistance utilization.
Co-Authors Admiral Nelson Aritonang Helly Ocktilia Libora Carmelita Versanudin Hekmatyar