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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Euis Herawati Hidayat
Universitas Muhammadiyah Gorontalo
Nursing Public Health Other

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The Relationship of Waiting Time to Outpatient Satisfaction in the Work Area Puskesmas Popayato Euis Herawati Hidayat; Arifandi Pelealu; Septia Ningsi Polumulo
PROMOTOR Vol. 6 No. 6 (2023): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v6i6.484

Abstract

One form of quality of service that patients often complain about is waiting times. Waiting time is the length of time patients wait for health services until they are examined by a doctor.  The patient's time will affect the patient's assessment of service satisfaction at the Puskesmas.waiting time is divided into three, namely the patient's waiting time when registering at the counter to get a queue number, the patient's waiting time to get a doctor's examination, the patient's waiting time to get medicinepatient satisfaction is a person's feeling of pleasure derived from the comparison between pleasure in the activity of a product with his expectations. See from 5 aspects of quick response, reliability, assurance, empathy, physical evidence. The purpose of the study was to determine the relationship  of waiting time to outpatient satisfaction. Quantitative research  design with cross sectional approach. The population is 80 patients who visit the Popayato Health Center. The sample size is 80 outpatients or total sampling. The results showed that the waiting time in terms of waiting time for patient registration was the most fast waiting time which was 65 people (81.25%) and dissatisfied as many as 1 person (1.25%) while patients who said long waiting time with satisfaction category satisfied as many as 2 people (2.25%) and dissatisfied as many as 12 people (15%) with a value of pValue = 0.000<0.05. Suggestions are expected to Puskemas Popayato to be able to evaluate patient satisfaction and take actions to increase patient satisfaction and take actions to increase patient satisfaction specifically and improve service quality in general.
The Relationship Between the Application of the Team's Professional Nursing Care Method (MAKP) with Nurse Performance in the Internal Inpatient Room of Dr. M.M Dunda Limboto Hospital, Gorontalo Regency Firmawati Firmawati; Euis Herawati Hidayat; Azzahra Imansari Mahmud
PROMOTOR Vol. 6 No. 6 (2023): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v6i6.490

Abstract

Performance is an action taken by a nurse in an organization by their respective authorities and responsibilities. Improve performance and improve nurse performance, one of them is by applying the Professional Nursing Care Method (MAKP) team to improve the quality of nurse performance. The purpose of the study was to analyze the application of the Nursing Care Method (MAKP) Team with nurse performance. Quantitative research design with cross-sectional approach. The population is  52 people with total sampling techniques so the number of samples is 52 people.  The results showed that most TIM nursing care methods were optimal for as many as 35 people with good performance in as many as 36 people, pValue value = 0.000<0.05. Conclusion There is a relationship between the Application of the Nursing Care Method (MAKP) Team with the Performance of Nurses at RSUD dr. M.M. Dunda Limboto, Gorontalo Regency. Suggestions are expected to be input for RSUD dr. M.M. Dunda Limboto in improving service and satisfaction to patients and also for the welfare of nurses who work.
Co-Authors Arifandi Pelealu Azzahra Imansari Mahmud Firmawati Firmawati Septia Ningsi Polumulo