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All Journal Media Informasi The Journal General Health and Pharmaceutical Sciences Research
Anna Maria Daud
Institut Teknologi dan Kesehatan Tri Tunas Nasional
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Other

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Responsivitas Dalam Pelayanan Publik di Rumah Sakit Umum Daerah Pasar Wajo Kabupaten Buton Anna Maria Daud; Andi Mu’tiah Sari
The Journal General Health and Pharmaceutical Sciences Research Vol. 1 No. 4 (2023): December: The Journal General Health and Pharmaceutical Sciences Research
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/tjghpsr.v1i3.195

Abstract

The objectives of this study were out find responsiviness public at the regional hospital Pasar Wajo Buton regency. This study uses a type qualitative descriptive with as many as 8 informant taken by purposively. Data collection techniques use observation, interviews, and documentation. Data analysis is carried out systematicly, namely data reduction, data presentation, verification, and conclusions.The results of the study indicate that responsiviness is in service at the regional general hospital Pasar Wajo Buton regency consists of (3) three: (1) the ability to respond to the behavior and good respons. This is seen from modestly, friendliness, justice shown in serving; (2) the speed of service which is based on service time every day and the agility of the officer has not run smoothly in accordance with the stipulated conditions. This is because at the time of service there are still officier who are slow to handle; (3) the accuracy of service is based on service procedures and the accuracy of the officers is good. This can be seen from the accuracy of the officier and there no mistake in the service in other words the officier provides services according to the wishes and services carried out in accordance with established procedurs.
The Effectiveness of Human Resource Management (HRM) Strategies on the Performance of Medical Records Staff at the Regional General Hospital of Central Buton Regency, Southeast Sulawesi Province Anna Maria Daud; Andi Mu’tiah Sari; Shulystiawaty Desy Resky; Sulfianti Fakhruddin
Media Informasi Vol. 22 No. 2 (2026): June
Publisher : Poltekkes Kemenkes Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37160/mijournal.v22i2.1410

Abstract

Human Resource Management (HRM) plays a significant role in improving the productivity of healthcare workers, including medical records officers in hospitals. Optimal performance by medical records personnel is crucial to ensuring quality healthcare services. However, in its implementation, many obstacles remain that hinder the effectiveness of HRM strategies. This study aims to assess the effectiveness of HRM strategies in improving the performance of medical records personnel at the Buton Tengah District General Hospital in Southeast Sulawesi Province. The method used in this study was a qualitative approach with a descriptive analytical design. Data were collected through observation, interviews, and documentation techniques, with the subjects involved being medical records personnel and hospital management. For data analysis, a content analysis method was used. The results of this study indicate that HRM strategies are not fully effective. Some of the main problems identified are a shortage of personnel, a limited budget, inadequate facilities and equipment, suboptimal implementation of SOPs, and lack of maintenance of existing equipment. The conclusion of this study is that HRM strategies have not been well integrated in efforts to improve the performance of medical records personnel. Therefore, improvements are needed in terms of human resource planning, training, reward systems, and improvements to supporting facilities and infrastructure.
Co-Authors Andi Mu’tiah Sari Shulystiawaty Desy Resky Sulfianti Fakhruddin