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Product Mix at Bank Sumedang Wado Sumedang Branch Putri Dayana; Ryan Feryana Kurniawan; Saefulrohman
Journal of Bussines Management Basic Vol 4 No 1 (2022): Journal of Bussines Management Basic
Publisher : Universitas Sebelas April, Fakultas Ekonomi dan Bisnis

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Abstract

This study examines product mix variables that focus on deposit product at Bank Sumedang (BPR) Wado Sumedang branch. The purpose of this research is to find out the product mix as well as the constraints and solutions at Bank Sumedang (BPR) Wado Sumedang Branch. The research method used in this study is a qualitative research method using a sampling technique, namely purposive sampling. The data collection technique used is a triangulation data collection technique, which combines various data collection techniques such as observation, interviews and documentation, while in analyzing the data using the Miles and Huberman model with the following steps: data collection, data reduction, data display, and conclusion drawing data. verification. Based on the research results obtained, the implementation of the product mix at Bank Sumedang Wado Sumedang Branch is quite good, it can be seen from the product mix carried out in accordance with the provisions of the product mix dimensions, namely product mix width, product mix length, product mix depth and product mix consistency along with indicator indicator. As well as obstacles and solutions in the application of the product mix at Bank Sumedang Wado Branch occurred in several indicators of product mix dimensions but Bank Sumedang Wado Branch has made various efforts to address some of the obstacles that occur by improving the product mix strategy.
The Effect Of Product Quality And Price On Consumers Satisfaction Ryan Feryana Kurniawan; Dewi Ratnasari
Journal of Bussines Management Basic Vol 4 No 2 (2022): Journal of Bussines Management Basic
Publisher : Universitas Sebelas April, Fakultas Ekonomi dan Bisnis

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Abstract

The study aims to determine and analyze the effect of product quality and price on consumer satisfaction (study empirical based on PT. Maulana Mappajaji Sumedang). The methode use is explanatory research and hypothesis testing. By distributing questionnaires to 61 responden. The data analysis technique used is descriptive analysis, validity test, reliability test, classical assumption test, multiple linear regression analysis, coefficient of determination analysis, and hypothesis testing with partial test (t test) simultaneous test (F test). The results of the partial test (t test) show that the product quality variable has a significant and significant effect on consumer satisfaction with a value of 3.358 > 1.671 with a significance level of 0.001 < 0.005. while the price variable has a significant effect on consumer satisfaction with a value of 3.619 > 1.671 with a significance level of 0.001 < 0.005. Then, simultaneously the variables of product quality and price have a significant and significant effect on consumer satisfaction with a value of 8.070 > 3.16 with a significant level of 0.001 < 0.005. Furthermore, based on the results of the coefficient of determination of the product quality variable, a value of 0.177 is obtained, which means that the percentage of the influence of product quality on consumer satisfaction is 17.7%, for the price variable, a value of 0.182 is obtained, which means that the percentage of the influence of price on consumer satisfaction is 18.2%, and for the product quality and price variables obtained a value of 0.218, which means that the percentage of the influence of product quality and price on consumer satisfaction is 21.8%.
Analysis Of Employee Work Discipline At PT. Bussan Auto Finance (BAF) Sumedang Branch Aulia Akbar; Ryan Feryana Kurniawan; Solihin Royani
SINTESA Vol. 13 No. 1 (2022): Sintesa
Publisher : SINTESA

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Abstract

The focus of this research is to analyze how the implementation of Employee Work Discipline at PT. Bussan Auto Finance (BAF) Sumedang Branch. This study aims to determine Work Discipline and what efforts are made to improve Work Discipline at PT. Bussan Auto Finance (BAF) Sumedang Branch. The method used in this study is a qualitative research method. According to Steven Dukeshire & Jennifer Thurlow (Sugiyono, 2020: 3) stated that qualitative research is concerned with data that is not numbers, collecting and analyzing narrative data. Meanwhile, in analyzing the data, the researcher uses the data analysis method of the Miles and Huberman model, the activities in the data analysis which include data collection, data reduction, data presentation, and drawing conclusions. The theory of this research and the dimensions used from the theory according to Bejo Siswanto (Sinambela, 2019:356) are indicators that affect work discipline including frequency of attendance, level of alertness, obedience to work standards, obedience to work regulations, and work ethics. Based on the results of interviews, observations and data analysis, it was concluded that Work Discipline at PT. Bussan Auto Finance (BAF) Sumedang Branch as a whole has been running quite well in accordance with the SOP (Standard Operating Procedure) and company regulations. While suggestions that can be used as material for further consideration is that in the application of employee work discipline, participation between superiors and employees is needed in enforcing discipline. PT. Bussan Auto Finance (BAF) Sumedang Branch should further emphasize the sanctions given to employees who commit violations, in order to provide a deterrent effect and so that employees do not repeat the same mistakes