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All Journal Jurnal Minfo Polgan (JMP) Journal of Computer Science & Intelligent Systems
Evi Anisyah
Universitas Prabumulih
Computer Science & IT Library & Information Science Mathematics Social Sciences

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Pemodelan Data Warehouse & Mining Menggunakan Metode Pieces Pada Analisis Tingkat Kepuasan Pelanggan Terhadap Layanan Provider Telkomsel Nuraini H; Evi Anisyah; Atef Pamungkas; Dwie Oxtarini; Akbar Firzandi
Jurnal Minfo Polgan Vol. 12 No. 2 (2023): Artikel Penelitian 2023
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v12i2.13222

Abstract

Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pelanggan terhadap layanan yang diberikan oleh provider Telkomsel menggunakan metode PIECES. Metode PIECES mencakup enam dimensi, yaitu Performance, Information, Economy, Control, Efficiency, dan Service.Hasil penelitian menunjukkan bahwa sebagian besar pelanggan merasa puas dengan layanan yang diberikan oleh Telkomsel. Faktor-faktor yang berkontribusi terhadap tingkat kepuasan pelanggan antara lain kualitas sinyal, produk, dan layanan pelanggan. Namun, terdapat beberapa aspek yang perlu ditingkatkan oleh Telkomsel untuk meningkatkan tingkat kepuasan pelanggan, seperti ketersediaan sinyal di area terpencil dan variasi paket data dan produk. Penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi Telkomsel dalam meningkatkan kualitas layanannya agar dapat mempertahankan pelanggan dan menarik pelanggan baru. Kata kunci: Kepuasan Pelanggan, Layanan Provider, Telkomsel, Metode PIECES
Evaluation of the Queue Information System at Disdukcapil Prabumulih City Using the COBIT 5 Framework Evi Anisyah; Fajriyah; Dili Muhammad P; Krisna; Reza Ananda P
NEXCORE: Journal of Computer Science & Intelligent Systems Vol. 1 No. 1 (2026): Article Reseach
Publisher : Soratekno Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59696/nexcore.v1i1.258

Abstract

This study aims to analyze and evaluate the queue service information system at the Department of Population and Civil Registration (Disdukcapil) of Prabumulih City using the COBIT 5 framework. The background of this research lies in the need to improve efficiency and the quality of public services through a reliable information system. The research method employed is descriptive with a case study approach. Data were collected through surveys and interviews, then analyzed using relevant COBIT 5 domains. The findings reveal several weaknesses in the existing queue system, such as issues of reliability and efficiency. Based on these results, several improvement measures are recommended to enhance the performance and service quality of Disdukcapil. The conclusion emphasizes the importance of applying COBIT 5 in auditing and managing information systems for public service delivery.
Co-Authors Akbar Firzandi Atef Pamungkas Dili Muhammad P Dwie Oxtarini Fajriyah Fajriyah Krisna Nur Aini H Reza Ananda P