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All Journal Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen dan Usahawan Indonesia
Langit, Putri Sangga
Unknown Affiliation
Humanities Economics, Econometrics & Finance Social Sciences

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Penerapan Praktik Lean Service Melalui Value Stream Mapping padaDepartemen Food and Beverage Service Hotel X Langit, Putri Sangga; Insanita, Rizqiah
Jurnal Manajemen dan Usahawan Indonesia Vol. 45, No. 2
Publisher : UI Scholars Hub

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Abstract

The development of the hospitality industry in Indonesia increasingly pushes the hotel business to provide the best service for hotel guests. As one of the most affected by customer satisfaction, the Food and Beverage Service (FBS) department of every hotel needs to provide the most effective and efficient services. The study which held at Hotel X is purposed to identify and eliminate wastes in the room service breakfast set process at Hotel X using the value stream mapping method in order to attain effectivity and efficacy in services. In addition, this study also provides suggestions for improvement to attain the elimination of waste. The result of this research is the identification of four wastes, including over-processing, motion, defects, and waiting. The suggested improvements are including updating the ordering system, recruiting hygiene specialist, conducting walkthrough inspections, using inventory management technology, performing maintenance on room service delivery equipment, and building linen and garbage chutes. Based on this study’s future state map, the increases in the parameters in the entire value stream is obtained, namely the total lead time decreased by 43%, the total process time decreased by 42%, the total non-value added time decreased by 51%, and the total waiting time decreased by 44%. This study suggests that the proposed improvements are implemented by Hotel X.
A Study of the Perception of Outsourced Security Guards (Satpam) in the Jabodetabek Area Regarding Job Security Langit, Putri Sangga; Nasution, Yasmine
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 2 (2025): Dinasti International Journal of Economics, Finance & Accounting (May-June 2025
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i2.4417

Abstract

Job security is a crucial aspect of employment, especially for outsourced security guards (Satpam) in Jabodetabek, who face numerous challenges due to their contractual status. This study aims to explore the perceptions, importance, challenges, and root causes of job security issues in this sector. Using a qualitative approach, semi-structured interviews were conducted with outsourced Satpam, employees of security service companies (BUJP; Badan Usaha Jasa Pengamanan), and users’ employees. Data were analyzed using thematic analysis. The results reveal six key elements of job security: benefits, salary, relationships with supervisors, work environment, career development, and job stability. Challenges include unfulfilled benefits, salary discrepancies, hazardous work environments, and job instability. Root causes are linked to poor BUJP management, weak contractual agreements, and limited regulatory enforcement. The study concludes with recommendations for regulatory reform, improved collaboration among stakeholders, and targeted training programs to enhance job security and professional growth.
Co-Authors Insanita, Rizqiah Nasution, Yasmine