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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis
Pratiwi Nila Sari
Universitas Bhayangkara Jakarta Raya, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Other

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The Impact of Excellent Service and Security Management on Public Interest in Visiting Local Government Offices in the East Bekasi Region, Bekasi City Andrian Andrian; Pratiwi Nila Sari
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 11 No 2 (2023)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v11i2.5334

Abstract

This study aims to determine the effect of providing good service and security on public visits to local government offices in the East Bekasi District area of Bekasi City. The research methodology used is quantitative with a purposive sampling survey method on respondents who have minimum criteria for visiting more than once and have experienced public services at local government offices. The questionnaire was distributed to 115 respondents and returned by 100 people. Then after collecting the necessary data, the data was processed by researchers using statistical analysis using SPSS version 22 of the data obtained in the field. The results showed that providing good service and security can have a significant direct impact on public interest in visiting local government offices without worry.
The Impact Of Excellent Service And Security Management On Public Interest In Visiting Local Government Offices In The East Bekasi Region, Bekasi City Andrian Andrian; Pratiwi Nila Sari
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 12 No 2 (2024): April
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v12i2.5324

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pemberian pelayanan dan keamanan yang baik terhadap kunjungan masyarakat pada kantor Pemerintah Daerah di wilayah Kecamatan Bekasi Timur Kota Bekasi. Metodologi penelitian yang digunakan adalah kuantitatif dengan metode survei purposive sampling terhadap responden yang memiliki kriteria minimal berkunjung lebih dari satu kali dan pernah berpengalaman dalam pelayanan publik di kantor pemerintah daerah. Kuesioner disebarkan kepada 115 responden dan dikembalikan sebanyak 100 orang. Kemudian setelah terkumpul data-data yang diperlukan, data tersebut diolah oleh peneliti dengan menggunakan analisis statistik menggunakan SPSS versi 22 dari data yang diperoleh di lapangan. Hasil penelitian menunjukkan bahwa pemberian pelayanan dan keamanan yang baik dapat memberikan dampak langsung yang signifikan terhadap minat masyarakat untuk mengunjungi kantor pemerintahan daerah tanpa adanya rasa khawatir.
Co-Authors Andrian Andrian Andrian Andrian