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All Journal Jurnal Konstituen Jurnal Registratie Journal of Global Legal Review
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STRATEGI PENINGKATAN KEEFEKTIFAN MAL PELAYANAN PUBLIK PADA PENYELENGGARAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SUMEDANG MENGGUNAKAN ANALISIS SOAR DAN MATRIKS QSPM Wiranata Nababan; Elsa Gustini Vinsensia Situmorang
Registratie Vol 5 No 1 (2023): Registratie
Publisher : Program Studi Studi Kependudukan dan Pencatatan Sipil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jurnalregistratie.v5i1.3343

Abstract

Mal Pelayanan Publik adalah inovasi yang dihadirkan untuk menghubungkan dan mendekatkan pemerintah daerah dalam memberikan pelayanan kepada masyarakat. Penyelenggaraan pelayanan administrasi kependudukan di Mal Pelayanan Publik adalah usaha untuk mempermudah, mempercepat agar masyarakat dapat memperoleh pelayanan. Program dan inovasi yang dihadir di Mal Pelayanan Publik sangat mendukung tuntutan dan kebutuhan masyarakat di Kabupaten Sumedang akan tetapi disisi lain terdapat hambatan dan kendala yaitu Masih terbatasnya sumber daya aparatur yang mampu mengoperasikan Informasi dan Teknologi, terbatasnya sarana dan prasana loket untuk pelayanan admnistrasi kependudukan, masih adanya masyarakat yang belum paham penggunaan pelayanan secara online dan yang belum memiliki smartphone, mengatasi masih ada masyarakat yang belum mengetahui syarat untuk membuat dokumen kependudukan di Mal Pelayanan Publik lambatnya pengiriman oleh pihak PT. POS menjadi keluhan masyarakat dan dampak dari pandemi pada pembatasan pelayanan, sehingga ditetapkan kuota harian . Adapun tujuan dari penelitian ini adalah untuk menemukan strategi dalam mengatasi hambatan dan meningkatkan keefektifan Mal Pelayanan Publik Kabupaten Sumedang pada penyelenggaraan pelayanan administrasi kependudukan. Dalam menjawab permasalahan penelitian ini menggunakan analisis SOAR (Stavros, 2010) dan analisis QSPM (David, 2009) untuk menentukan strategi prioritas. Penelitian ini menggunakkan penelitian kualitatif dengan teknik pengumpulan data berupa wawancara dan menyebarkan angket kepada pemangku kepentingan. Hasil dan kesimpulan bahwa alternatif strategi yang menjadi prioritas diperuntukan pada peningkatan kualitas sumber daya aparatur. Kata Kunci : Mal Pelayanan Publik, Strategi, Metode SOAR, Pelayanan Administrasi Kependudukan
KEEFEKTIFAN MAL PELAYANAN PUBLIK PADA PENYELENGGARAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SUMEDANG NABABAN, WIRANATA; Tahir, Irwan; Wasistiono, Sadu
Jurnal Konstituen Vol 5 No 1 (2023): Jurnal Konstituen
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jk.v5i1.3306

Abstract

Abstract Public Service Mall (MPP) is a place where activities or public service delivery activities take place for goods, services and/or administrative services to provide services that are fast, easy, affordable, safe and comfortable. Public Service Mall (MPP) is a bridge that connects and brings the government closer to its people. The purpose of this study is to determine the effectiveness of public service malls in the implementation of population administration services in Sumedang district. The theory used in this study is the theory according to Gibson (1996) about organizational effectiveness with 5 indicators namely Production, Quality, Efficiency, Flexibility, Satisfaction and Development. This research method is descriptive with a qualitative approach. The informants were determined in three ways, namely purposive sampling, snowball sampling and accidental sampling. The data collection techniques used were interviews, observation, documentation and data triangulation. Data analysis techniques were carried out by Data Reduction, Data Presentation and Data Verification. The results of the study show that the presence of Public Service Malls in the administration of population administration services is generally effective, although there are several elements that influence the achievement of effectiveness. This can be seen from the dimensions used in this study. The development aspect has not been carried out in a sustainable manner in terms of budget support and program activities. Keywords: Effectiveness, Public Service Mall, Population Service
KEEFEKTIFAN MAL PELAYANAN PUBLIK PADA PENYELENGGARAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SUMEDANG NABABAN, WIRANATA; Tahir, Irwan; Wasistiono, Sadu
Jurnal Konstituen Vol 5 No 1 (2023): Jurnal Konstituen
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jk.v5i1.3306

Abstract

Abstract Public Service Mall (MPP) is a place where activities or public service delivery activities take place for goods, services and/or administrative services to provide services that are fast, easy, affordable, safe and comfortable. Public Service Mall (MPP) is a bridge that connects and brings the government closer to its people. The purpose of this study is to determine the effectiveness of public service malls in the implementation of population administration services in Sumedang district. The theory used in this study is the theory according to Gibson (1996) about organizational effectiveness with 5 indicators namely Production, Quality, Efficiency, Flexibility, Satisfaction and Development. This research method is descriptive with a qualitative approach. The informants were determined in three ways, namely purposive sampling, snowball sampling and accidental sampling. The data collection techniques used were interviews, observation, documentation and data triangulation. Data analysis techniques were carried out by Data Reduction, Data Presentation and Data Verification. The results of the study show that the presence of Public Service Malls in the administration of population administration services is generally effective, although there are several elements that influence the achievement of effectiveness. This can be seen from the dimensions used in this study. The development aspect has not been carried out in a sustainable manner in terms of budget support and program activities. Keywords: Effectiveness, Public Service Mall, Population Service
Analisis Keselarasan Kebijakan Dalam Pembentukan Regulasi Pengembangan Kawasan Metropolitan Rebana Provinsi Jawa Barat Elsa Gustini Vinsensia S; Wiranata Nababan
Journal of Global Legal Review Vol. 4 No. 1 (2026): Journal of Global Legal Review
Publisher : Universitas Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59963/jglegar.v4i1.711

Abstract

This study aims to analyze policy alignment in the development regulations of the Rebana Metropolitan Area in West Java Province, identify factors causing regulatory disharmony, and formulate a regulatory harmonization model that can support the effectiveness of regional development. The study uses a normative legal method with a statute approach and a conceptual approach. Data were obtained through a literature review of relevant laws and regulations, development planning documents, books, and scientific journals. The results indicate that normatively, the development regulations of the Rebana Metropolitan Area have a fairly good level of policy alignment, particularly between Presidential Regulation Number 87 of 2021, the West Java Governor's Regulation, and various spatial planning and regional development documents. However, there is still potential for regulatory disharmony caused by overlapping authorities, unsynchronized planning documents, weak coordination between institutions, and the dynamics of development policies. Therefore, a regulatory harmonization model is needed through strengthening vertical and horizontal policy synchronization, optimizing the role of the Rebana Area Management Agency, and continuous regulatory evaluation to realize integrated, effective, and sustainable regional development.
Co-Authors Elsa Gustini Vinsensia S Elsa Gustini Vinsensia Situmorang M. Irwan Tahir Sadu Wasistiono, Sadu