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All Journal Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)
Suranto Suranto
Universitas Medan Area
Civil Engineering, Building, Construction & Architecture

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Analisis Faktor-Faktor yang Mempengaruhi Keterlambatan Proyek Peningkatan Jalan Rel Kereta Api Medan-Binjai Sahrial Sahrial; Irwan Irwan; Suranto Suranto
Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS) Vol 1, No 1 (2022): Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)
Publisher : Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitas.v1i1.1209

Abstract

Seeing the construction work of a complex project, a good project management is needed such as planning, implementing activities, controling activities and scheduling a project.Where a project is said to be successful if the financing/budget is right, quality is right, and on tme. If all three categories have been met, then the project becomes a benchmark for the success of a project. We can see in the contruction of the Medan-Binjai Railroad Which is experiencing problems in the implementation of delays in the work that has been determined by he schedule. Basically, delays can be caused by all parties participating in the operation of the contruction work. In a construction project, it is not always a project that is always on time in achieving success as sheduled. The purpose of this study was to determine the factors that affect the delay in the improvement project for the Medan-Binjai Railway. The method used in data processing n this study are seven factors that greatly affect project delays, including factors due to the Covid-19 virus with a mean value of 3,62, difficulty in accessing project locations with a mean value of 3,59, lack of workforce discipline with a mean value of 3,35, the number of additional jobs wiht a mean value of 3,21, lack of skilled labor with a mean value of 3,15.
Analisis Tingkat Kepuasan Penumpang Terhadap Pelayanan Bus Trans Metro Deli Rute Medan Tuntungan – Lapangan Merdeka Kamilia Azhaari Ginting; Hermansyah Hermansyah; Suranto Suranto
Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)
Publisher : Jurnal Ilmiah Teknik Sipil dan Arsitektur (JITAS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitas.v1i2.1453

Abstract

The development of technology requires humans to fulfill their daily needs to be more complex. Therefore, Kementrian Republik Indonesia provides Trans Metro Deli Transportation services with the Bus Rapid Transit (BRT) implementation program which has a mission to provide the best service which includes aspects of security, accuracy, regularity, convenience, speed, comfort and satisfaction for its users. The purpose of this study was to find out how the services provided were based on passenger ratings. This research was conducted by distributing questionnaires to 100 respondents. The questionnaire contains the five dimensions of Service Quality (tangible, reliability, responsiveness, empathy and assurance) using a Likert Scale technique. The method used to get the value of the gap between performance and expectations is gap analysis and to measure the level of passenger satisfaction is the analysis of the Customer Satisfaction Index (CSI). From the calculation results of the gap analysis, it shows that the service quality of the Trans Metro Deli Bus is all negative indicator variables starting from -0.10 on the B1 attribute to -0.77 on the A5 attribute, which means that all services provided to passengers are still below passenger expectations. However, based on the satisfaction index, the CSI value is in the range of 80% - 84%, namely 82.61%, which means that the overall quality of performance is still in the satisfied criteria. The conclusion of this study is that the company must continue to improve the quality of service in order to increase the level of passenger satisfaction.
Co-Authors Hermansyah Hermansyah Irwan Irwan Kamilia Azhaari Ginting Sahrial Sahrial