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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) JTIULM (Jurnal Teknologi Informasi Universitas Lambung Mangkurat)
Rinta Kridalukmana
Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Education Electrical & Electronics Engineering Engineering Materials Science & Nanotechnology Physics

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Acceptance and Success of Oss Rba (Online Single Submission Risk Based Approach) Information System Using the Utaut Ii and Delone & Mclean Models Prantiastio; Farikhin; Rinta Kridalukmana
Jurnal Penelitian Pendidikan IPA Vol 9 No 11 (2023): November
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i11.5958

Abstract

This research, conducted in South Sumatra Province, employs the Unified Theory of Acceptance and Use of Technology II (UTAUT II) and the DeLone & McLean Model to assess user satisfaction and system success in the OSS RBA implementation. This study utilized PLS-SEM software to model the research, employing a quantitative approach through Likert-scale questionnaires. The research focused on business actors in South Sumatra who registered their permits on the OSS RBA platform, where 41.129 businesses completed registration in 2022. Adhering to sampling criteria, the sample size was set at 250 samples to ensure credibility, balancing the number of parameters and indicators for latent variables, as 25 indicators were present. This research findings reveal that Performance Expectancy, Price Value, System Quality, and Service Quality significantly influence User Satisfaction, subsequently User Satisfaction significantly influence Net Benefit. Conversely, Effort Expectancy, Social Influence, and Information Quality do not significantly affect User Satisfaction. These insights provide a comprehensive understanding of the evolving business licensing landscape in South Sumatera Province
ANALYSIS OF UNIVERSITY HELPDESK INFORMATION TECHNOLOGY GOVERNANCE USING COBIT 2019 AND FUZZY AHP Syinsyina Arifa; Rizal Isnanto; Rinta Kridalukmana
Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM) Vol. 8 No. 2 (2023)
Publisher : Fakultas Teknik Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jtiulm.v8i2.176

Abstract

University Helpdesk as an information system service provider provided by PTIPD University assists students, staff, and lecturers in solving problems using information systems and networks, as well as updating information online and offline. Based on the Regulation Minister of Religion of the Republic of Indonesia Number 17 of 2013 to improve the quality of university delivery and services, and GUG (Good University Governance) implementation, governance framework is needed to align the vision, mission, and objectives. IT governance framework covering management, operational, maintenance, monitoring, and evaluation processes. The analysis of IT governance with COBIT 2019 resulted in the preparation of recommendations based on the mapping of the domain (area) of the 2019 COBIT design factors. These recommendations are needed for an analysis of the maturity level of PTIPD university helpdesk information technology governance. The research data were taken from annual reports and Key Performance Indicators, observations, and interviews. Based on Design Factors 1-11 to determine domain area, the result is needing improved governance perspective APO12-Managed Risk and DSS05-Managed Security Services. The focus area is risk management and service security management in terms of data and information. The expected ability level is at level 4, while the current ability level analysis is at level 2, the gap level analysis is 2 levels different. The result is to get 12 recommendations and 2 main recommendations using the Fuzzy-AHP method based on the weighting of the criteria of Regulation number 12 of 2012 the management of information technology in university.
Co-Authors Juwanda, Farikhin Prantiastio Rizal Isnanto Syinsyina Arifa