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Syaqinah Ujung
Universitas Negeri Medan
Education

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Pengaruh Kualitas Pelayanan Bank BNI Terhadap Kepuasan Mahasiswa Sebagai Nasabah di UNIMED Hotman Siboro; Nurita Pasaribu; Syaqinah Ujung; Hasyim Hasyim
Journal on Education Vol 7 No 1 (2024): Journal on Education: Volume 7 Nomor 1 Tahun 2024
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v7i1.7368

Abstract

This research explores the impact of service quality at Bank Negara Indonesia on student satisfaction as customers at Universitas Negeri Medan. In the context of intense competition within the banking sector, service quality has become a key factor in attracting and retaining customers. Utilizing a quantitative approach, this study employs surveys to collect data from students who are customers of BNI. The analysis results indicate a significant positive influence between service quality and customer satisfaction. Each improvement in service quality contributes to an increase in student satisfaction. These findings emphasize the importance of BNI in enhancing service quality dimensions, such as responsiveness and attention to customers, to meet the expectations of the younger generation. By understanding these factors, BNI is expected to strengthen customer loyalty and enhance competitiveness in the banking industry. This research provides valuable insights for bank management in formulating more effective service strategies.
Analisis Ekonomi Pancasila Dan Implikasinya Dalam Pembelajaran Ekonomi Mica Siar Meiriza; Syaqinah Ujung; Nurita Pasaribu; Hotman Siboro; Desry R Tarigan
Journal on Education Vol 7 No 1 (2024): Journal on Education: Volume 7 Nomor 1 Tahun 2024
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v7i1.7523

Abstract

Pancasila economics is an economic system that places social justice, humanity and shared prosperity as the main foundation in regulating economic activities. This article aims to analyze the concept of Pancasila Economics and how its application can be integrated into economic learning in Indonesia. This research uses a descriptive-analytical method with a qualitative approach, focusing on secondary data sources in the form of journal articles, books and official documents. The research results show that integrating Pancasila values ​​in economic education can strengthen students' character in cognitive, affective and psychomotor aspects. Learning that is oriented towards Pancasila values ​​helps form a generation that is not only technically competent, but also has moral responsibility in facing global economic challenges. It is hoped that the integration of Pancasila Economics in the economic curriculum in schools and universities will be able to create a more inclusive, just and sustainable economic system in the future
Co-Authors Desry R Tarigan Hasyim Hasyim Hotman Siboro Meiriza, Mica Siar Nurita Pasaribu